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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 67 Discussion

Which activity is NOT recommended by the start where you are' guiding principle?
D) Discarding existing processes before assessing their usefulness
A) Involving people who are not familiar with a service when observing and assessing its activities
B) Applying risk management when considering to introduce new processes
C) Using source data to avoid any unintentional data distortion found in reports

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 67 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 67
Topic #: 5
[All ITIL 4 Foundation Questions]

Which activity is NOT recommended by the start where you are' guiding principle?

Show Suggested Answer Hide Answer
Suggested Answer: D

Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.

Not only is this approach less wasteful than starting from scratch -- because it preserves value that you already have -- but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.

Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.

https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions


by Goldie at Mar 25, 2023, 02:59 PM

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Lynelle
10 months ago
C is crucial for accurate reporting, can't skip that!
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Brett
10 months ago
B seems important, but I’m not sure about the others.
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Keneth
10 months ago
Wait, are we really supposed to discard processes without checking?
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Martina
10 months ago
I think A is the right answer.
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King
10 months ago
Definitely D, that makes no sense!
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Francisca
11 months ago
I feel like option B is definitely recommended since risk management is usually a good practice, but I can't shake the feeling that D might be the right answer here.
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Cordelia
11 months ago
I'm a bit confused about option A. Involving people who aren't familiar with the service seems risky, but I can't recall if it's explicitly discouraged.
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Kathryn
11 months ago
I remember a practice question that mentioned the importance of assessing existing processes first, which makes me lean towards D as well.
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Alpha
11 months ago
I think option D sounds like something that wouldn't align with the "start where you are" principle, but I'm not entirely sure.
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Sean
11 months ago
Alright, let's see here. The audio driver isn't running, so I'd guess we need to either restart it or check the settings. I'm thinking option F, services.msc, is probably the way to go.
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Tegan
11 months ago
I'm feeling pretty confident about this. Based on my understanding, the mount command should succeed without requiring a full fsck since the intent log is valid.
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Kimbery
11 months ago
Ugh, I hate dealing with all these different option pricing models. The two-period binomial model, the Black-Scholes-Merton assumptions - it's a lot to keep track of. I'll need to carefully review the information provided and make sure I understand which model is appropriate for each part of the question.
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Santos
11 months ago
I'm pretty confident I know the answer to this one. The sampler feature is used to reduce the amount of data sent to the collector, so the correct answer is option A - NetFlow updates are sent 50% less frequently.
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