PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 67 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 67
Topic #: 5

[All ITIL 4 Foundation Questions]

Which activity is NOT recommended by the start where you are' guiding principle?

AInvolving people who are not familiar with a service when observing and assessing its activities

BApplying risk management when considering to introduce new processes

CUsing source data to avoid any unintentional data distortion found in reports

DDiscarding existing processes before assessing their usefulness

Show Suggested Answer

Suggested Answer: D

Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.

Not only is this approach less wasteful than starting from scratch -- because it preserves value that you already have -- but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.

Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.

https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions

by Goldie at Mar 25, 2023, 02:59 PM

Limited Time Offer

25%

Off

Get Premium ITIL 4 Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Lynelle

4 months ago

C is crucial for accurate reporting, can't skip that!

upvoted 0 times

...

Brett

4 months ago

B seems important, but I’m not sure about the others.

upvoted 0 times

...

Keneth

5 months ago

Wait, are we really supposed to discard processes without checking?

upvoted 0 times

...

Martina

5 months ago

I think A is the right answer.

upvoted 0 times

...

King

5 months ago

Definitely D, that makes no sense!

upvoted 0 times

...

Francisca

5 months ago

I feel like option B is definitely recommended since risk management is usually a good practice, but I can't shake the feeling that D might be the right answer here.

upvoted 0 times

...

Cordelia

5 months ago

I'm a bit confused about option A. Involving people who aren't familiar with the service seems risky, but I can't recall if it's explicitly discouraged.

upvoted 0 times

...

Kathryn

5 months ago

I remember a practice question that mentioned the importance of assessing existing processes first, which makes me lean towards D as well.

upvoted 0 times

...

Alpha

5 months ago

I think option D sounds like something that wouldn't align with the "start where you are" principle, but I'm not entirely sure.

upvoted 0 times

...

Sean

5 months ago

Alright, let's see here. The audio driver isn't running, so I'd guess we need to either restart it or check the settings. I'm thinking option F, services.msc, is probably the way to go.

upvoted 0 times

...

Tegan

6 months ago

I'm feeling pretty confident about this. Based on my understanding, the mount command should succeed without requiring a full fsck since the intent log is valid.

upvoted 0 times

...

Kimbery

6 months ago

Ugh, I hate dealing with all these different option pricing models. The two-period binomial model, the Black-Scholes-Merton assumptions - it's a lot to keep track of. I'll need to carefully review the information provided and make sure I understand which model is appropriate for each part of the question.

upvoted 0 times

...

Santos

6 months ago

I'm pretty confident I know the answer to this one. The sampler feature is used to reduce the amount of data sent to the collector, so the correct answer is option A - NetFlow updates are sent 50% less frequently.

upvoted 0 times

...