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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 56 Discussion

Which is an example o' a service request?
C) A request tor access to a file
A) A request for normal operation to be restored
B) A request to implement a security patch
D) A request to investigate the cause of an incident

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 56 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 56
Topic #: 5
[All ITIL 4 Foundation Questions]

Which is an example o' a service request?

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Suggested Answer: C

by Tyra at Aug 02, 2022, 09:40 PM

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Lanie
10 months ago
I thought service requests were only for routine stuff, not incidents.
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Vallie
10 months ago
Wait, are we sure D isn't a service request too?
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Selma
10 months ago
Definitely A! That’s what we do all the time.
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Denny
10 months ago
I think B is also a service request, right?
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Celia
10 months ago
A request to access a file is a service request.
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Joaquin
11 months ago
I thought service requests were more proactive, like implementing changes. So, I’m thinking B might be the right answer, but I’m not completely confident.
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Vince
11 months ago
I'm not entirely sure, but I feel like option A could also fit since it’s about restoring normal operations. It’s confusing!
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Sherman
11 months ago
I remember practicing a question like this, and I think a request for access to a file is a typical service request. So, I’m leaning towards C too.
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Janet
11 months ago
I think a service request is more about asking for something to be done rather than fixing an issue. Maybe it's option C?
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Fidelia
11 months ago
This looks like a straightforward question about identifying supplier sources in the public sector. I'll start by thinking through the options and selecting the three that seem most relevant.
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Ozell
11 months ago
Ah, I remember discussing this in class. Futures are traded on exchanges, unlike forwards, which are over-the-counter. I'll select B to be safe.
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Tammi
11 months ago
I think the best approach here is to import the Cobol copybook. That seems like the most straightforward way to build the XOM based on the information from the legacy application.
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