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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 38 Discussion

In which situation will incident management USUALLY use a separate process?
D) For information security incidents
A) Where no target resolution time exists
B) For low impact incidents
C) Where the cause must be diagnosed

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 38 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 38
Topic #: 5
[All ITIL 4 Foundation Questions]

In which situation will incident management USUALLY use a separate process?

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Suggested Answer: D

by Georgene at May 05, 2022, 04:35 PM

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Kirk
9 months ago
No target resolution time makes sense for a separate process too.
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Kattie
9 months ago
I thought all incidents should follow the same process?
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Kenny
9 months ago
Wait, are we really separating for info security incidents?
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Ricki
10 months ago
Definitely agree with option C, cause diagnosis is key!
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Lonna
10 months ago
I think it's usually for low impact incidents.
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Vilma
10 months ago
It seems like diagnosing the cause would definitely warrant a separate process, so I’m considering option C as a strong possibility.
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Sophia
10 months ago
I vaguely recall a practice question about low impact incidents, but I can't remember if they always need a separate process.
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Elenora
10 months ago
I think we discussed that information security incidents usually require a separate process, so I might lean towards option D.
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Lili
10 months ago
I remember studying that incident management often has specific processes for different types of incidents, but I'm not sure which one applies here.
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Janine
10 months ago
Okay, let's see. A single component can't be exposed as all those different service types at the same time. That doesn't seem right.
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Evangelina
10 months ago
This question seems straightforward, but I want to make sure I understand the audit process correctly. I'll review the steps and think through the logical order.
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Filiberto
10 months ago
Ah, I think I've got it. The blank batch amount suggests an issue with the AAIs (Automatic Accounting Instructions) setup. Option B looks like the right answer here.
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