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PeopleCert ITIL-4-Foundation Exam - Topic 5 Question 38 Discussion

Posted by Georgene on May 05, 2022 at 04:35 PM

In which situation will incident management USUALLY use a separate process?

Suggested Answer: D

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12 comments · newest first
KI
Kirk 11 months ago
No target resolution time makes sense for a separate process too.
KA
Kattie 11 months ago
I thought all incidents should follow the same process?
KE
Kenny 12 months ago
Wait, are we really separating for info security incidents?
RI
Ricki 12 months ago
Definitely agree with option C, cause diagnosis is key!
LO
Lonna 12 months ago
I think it's usually for low impact incidents.
VI
Vilma 1 year ago
It seems like diagnosing the cause would definitely warrant a separate process, so I’m considering option C as a strong possibility.
SO
Sophia 1 year ago
I vaguely recall a practice question about low impact incidents, but I can't remember if they always need a separate process.
EL
Elenora 1 year ago
I think we discussed that information security incidents usually require a separate process, so I might lean towards option D.
LI
Lili 1 year ago
I remember studying that incident management often has specific processes for different types of incidents, but I'm not sure which one applies here.
JA
Janine 1 year ago
Okay, let's see. A single component can't be exposed as all those different service types at the same time. That doesn't seem right.
EV
Evangelina 1 year ago
This question seems straightforward, but I want to make sure I understand the audit process correctly. I'll review the steps and think through the logical order.
FI
Filiberto 1 year ago
Ah, I think I've got it. The blank batch amount suggests an issue with the AAIs (Automatic Accounting Instructions) setup. Option B looks like the right answer here.
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