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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 88 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 88
Topic #: 4
[All ITIL-4-Foundation Questions]

Which is an important principle of communication in service operation?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Delpha at Jun 28, 2024, 09:30 AM

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Rosalyn
5 days ago
C is definitely not correct. Meetings are not always the best method of communication. Sometimes email or instant messaging can be more efficient.
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Alethea
10 days ago
I think B is the correct answer. Communication should have a clear purpose and lead to a specific action or outcome.
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Ruthann
10 days ago
I believe option B) It has an intended purpose or a resultant action is also crucial for effective communication.
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Ciara
16 days ago
I agree with Lawrence. Communication is key in service operation.
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Lawrence
16 days ago
I think option A) Information should always be communicated is important.
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