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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 88 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 88
Topic #: 4
[All ITIL 4 Foundation Questions]

Which is an important principle of communication in service operation?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Delpha at Jun 28, 2024, 09:30 AM

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Sheridan
6 months ago
Storing info in a system doesn't guarantee it's useful.
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Desire
6 months ago
Wait, is it really true that info should always be communicated?
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Luke
6 months ago
Meetings aren't always the best, though.
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Rodolfo
7 months ago
Totally agree, communication needs a purpose!
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Barrett
7 months ago
I think option B makes the most sense.
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Francoise
7 months ago
I thought option A was about always sharing information, but isn't it more about the effectiveness of that information? I'm a bit confused.
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Jess
7 months ago
I practiced a question similar to this, and I think it emphasized the importance of actionable communication. So, B seems to fit.
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Denny
7 months ago
I'm not entirely sure, but I feel like meetings aren't always the best way to communicate. Maybe option C is misleading?
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Beatriz
8 months ago
I remember discussing how communication should have a clear purpose, so I think option B might be the right choice.
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Eveline
8 months ago
Okay, I think I've got this. The key is to identify the option that describes an important principle of communication, not just a general statement about communication. Option B sounds like it might be the right answer.
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Jeannetta
8 months ago
Hmm, I'm a bit unsure about this one. The options don't seem to directly address the question of an important communication principle. I'll need to think through each option carefully to determine the best answer.
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Dion
8 months ago
This seems like a straightforward question about communication principles in service operations. I'll focus on understanding the key concepts and looking for the option that best aligns with that.
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Bette
8 months ago
I'm confident I know the answer to this one. Communication in service operations should have a clear purpose and lead to some kind of action or result. That's the principle I'm looking for, so I'll go with Option B.
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Ahmad
8 months ago
I'm a bit stumped on this one. I know the different Splunk log files serve different purposes, but I'm having trouble remembering which one would be most relevant for troubleshooting a regular expression issue in a monitor stanza. I'll have to make an educated guess on this one.
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Stephaine
8 months ago
Okay, let me think this through. The Form Panel is likely to have data fields and maybe a button, so I'll go with B and C.
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India
1 year ago
Haha, C made me chuckle. Meetings are the best method of communication? Who comes up with these options?
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Blair
11 months ago
C) Meetings are always the best method of communication
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Antonio
11 months ago
B) It has an intended purpose or a resultant action
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Aliza
12 months ago
A) Information should always be communicated
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Louisa
1 year ago
D is a bit of a stretch. The configuration management system is more for storing technical information, not necessarily communication principles.
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Brock
11 months ago
D) It is stored in the configuration management system
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Ashanti
12 months ago
B) It has an intended purpose or a resultant action
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Rodrigo
12 months ago
A) Information should always be communicated
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Cruz
1 year ago
I'm leaning towards A. Information should always be communicated, even if it's just to provide updates or status reports.
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Tabetha
1 year ago
Yes, communication should always have a clear goal.
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Arletta
1 year ago
B) It has an intended purpose or a resultant action
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Delsie
1 year ago
I agree, communication is key in service operation.
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Estrella
1 year ago
A) Information should always be communicated
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Rosalyn
1 year ago
C is definitely not correct. Meetings are not always the best method of communication. Sometimes email or instant messaging can be more efficient.
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Emogene
1 year ago
B) It has an intended purpose or a resultant action
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Lezlie
1 year ago
A) Information should always be communicated
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Alethea
1 year ago
I think B is the correct answer. Communication should have a clear purpose and lead to a specific action or outcome.
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Dorinda
12 months ago
Meetings may not always be the best method of communication.
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Mila
12 months ago
I think B is the correct answer as well.
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Gladys
1 year ago
Yes, it's important that communication leads to a specific action.
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Lizette
1 year ago
I agree, communication should always have a clear purpose.
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Ruthann
1 year ago
I believe option B) It has an intended purpose or a resultant action is also crucial for effective communication.
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Ciara
1 year ago
I agree with Lawrence. Communication is key in service operation.
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Lawrence
1 year ago
I think option A) Information should always be communicated is important.
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