Discuss PeopleCert ITIL-4-Foundation Exam Topic 4 Question 88

Which is an important principle of communication in service operation?

AInformation should always be communicated

BIt has an intended purpose or a resultant action
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CMeetings are always the best method of communication

DIt is stored in the configuration management system

Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.

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39 comments · newest first

Sheridan 11 months ago

Storing info in a system doesn't guarantee it's useful.

Desire 11 months ago

Wait, is it really true that info should always be communicated?

Luke 11 months ago

Meetings aren't always the best, though.

Rodolfo 11 months ago

Totally agree, communication needs a purpose!

Barrett 11 months ago

I think option B makes the most sense.

Francoise 12 months ago

I thought option A was about always sharing information, but isn't it more about the effectiveness of that information? I'm a bit confused.

Jess 12 months ago

I practiced a question similar to this, and I think it emphasized the importance of actionable communication. So, B seems to fit.

Denny 12 months ago

I'm not entirely sure, but I feel like meetings aren't always the best way to communicate. Maybe option C is misleading?

Beatriz 1 year ago

I remember discussing how communication should have a clear purpose, so I think option B might be the right choice.

Eveline 1 year ago

Okay, I think I've got this. The key is to identify the option that describes an important principle of communication, not just a general statement about communication. Option B sounds like it might be the right answer.

Jeannetta 1 year ago

Hmm, I'm a bit unsure about this one. The options don't seem to directly address the question of an important communication principle. I'll need to think through each option carefully to determine the best answer.

Dion 1 year ago

This seems like a straightforward question about communication principles in service operations. I'll focus on understanding the key concepts and looking for the option that best aligns with that.

Bette 1 year ago

I'm confident I know the answer to this one. Communication in service operations should have a clear purpose and lead to some kind of action or result. That's the principle I'm looking for, so I'll go with Option B.

Ahmad 1 year ago

I'm a bit stumped on this one. I know the different Splunk log files serve different purposes, but I'm having trouble remembering which one would be most relevant for troubleshooting a regular expression issue in a monitor stanza. I'll have to make an educated guess on this one.

Stephaine 1 year ago

Okay, let me think this through. The Form Panel is likely to have data fields and maybe a button, so I'll go with B and C.

India 1 year ago

Haha, C made me chuckle. Meetings are the best method of communication? Who comes up with these options?

Blair 1 year ago

↳ replying to India

C) Meetings are always the best method of communication

Antonio 1 year ago

↳ replying to India

B) It has an intended purpose or a resultant action

Aliza 1 year ago

↳ replying to India

A) Information should always be communicated

Louisa 1 year ago

D is a bit of a stretch. The configuration management system is more for storing technical information, not necessarily communication principles.

Brock 1 year ago

↳ replying to Louisa

D) It is stored in the configuration management system

Ashanti 1 year ago

↳ replying to Louisa

B) It has an intended purpose or a resultant action

Rodrigo 1 year ago

↳ replying to Louisa

A) Information should always be communicated

Cruz 1 year ago

I'm leaning towards A. Information should always be communicated, even if it's just to provide updates or status reports.

Tabetha 1 year ago

↳ replying to Cruz

Yes, communication should always have a clear goal.

Arletta 1 year ago

↳ replying to Cruz

B) It has an intended purpose or a resultant action

Delsie 1 year ago

↳ replying to Cruz

I agree, communication is key in service operation.

Estrella 1 year ago

↳ replying to Cruz

A) Information should always be communicated

Rosalyn 2 years ago

C is definitely not correct. Meetings are not always the best method of communication. Sometimes email or instant messaging can be more efficient.

Emogene 1 year ago

↳ replying to Rosalyn

B) It has an intended purpose or a resultant action

Lezlie 1 year ago

↳ replying to Rosalyn

A) Information should always be communicated

Alethea 2 years ago

I think B is the correct answer. Communication should have a clear purpose and lead to a specific action or outcome.

Dorinda 1 year ago

↳ replying to Alethea

Meetings may not always be the best method of communication.

Mila 1 year ago

↳ replying to Alethea

I think B is the correct answer as well.

Gladys 1 year ago

↳ replying to Alethea

Yes, it's important that communication leads to a specific action.

Lizette 1 year ago

↳ replying to Alethea

I agree, communication should always have a clear purpose.

Ruthann 2 years ago

I believe option B) It has an intended purpose or a resultant action is also crucial for effective communication.

Ciara 2 years ago

I agree with Lawrence. Communication is key in service operation.

Lawrence 2 years ago

I think option A) Information should always be communicated is important.

PeopleCert ITIL-4-Foundation Exam - Topic 4 Question 88 Discussion