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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 81 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 81
Topic #: 4
[All ITIL-4-Foundation Questions]

Which practice conducts reviews to validate that services are covering the needs of the customer?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Larae at Apr 14, 2024, 05:42 AM

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Alyce
9 days ago
Haha, yeah, Service desk is definitely not the right answer here. They're more focused on incident management and responding to user requests, not validating service coverage.
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Nelida
11 days ago
Ooh, that's a good point. Change enablement could also be a contender. This question is really making me think. I just hope I don't accidentally choose the 'D) Service desk' option, that would be embarrassing!
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Rhea
12 days ago
I'm not so sure. What about Change enablement? They conduct reviews to make sure changes are aligned with customer requirements and don't introduce any disruptions.
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Adelina
13 days ago
Yeah, I agree with Cassi. Service level management seems like the most likely answer here. They're responsible for continuously reviewing and validating that the services are covering the customer's needs.
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Cassi
15 days ago
Hmm, let me think about this. I'm leaning towards Service level management, as that's the practice that ensures the services provided are meeting the agreed-upon service levels and customer requirements.
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Bea
17 days ago
This is a tricky one. I'm not sure if I'm feeling confident about answering this correctly. The options seem to cover a range of ITSM practices, but I'm not entirely sure which one specifically conducts reviews to validate customer needs.
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