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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 81 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 81
Topic #: 4
[All ITIL 4 Foundation Questions]

Which term is used to describe removing something that could have an effect on a service?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Larae at Apr 14, 2024, 05:42 AM

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Jacinta
3 months ago
Surprised this is even a question!
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Floyd
3 months ago
Wait, are we sure it's not an incident?
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Armanda
3 months ago
A change is the right term here.
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German
4 months ago
I thought it was a problem?
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Lucy
4 months ago
It's definitely a change!
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Lawana
4 months ago
I feel like "an IT asset" doesn't fit here. It's definitely between "a change" and "a problem," but I can't recall the exact definitions.
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Tarra
4 months ago
I keep mixing up incidents and problems. I thought removing something that affects a service was more about incidents, but now I'm not so sure.
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Louvenia
4 months ago
I remember practicing a question about changes and how they can affect services. Maybe "a change" is the right answer?
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Mirta
5 months ago
I think the term might be "a problem," but I'm not entirely sure. It feels like it could also relate to incidents.
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Audry
5 months ago
I'm a bit confused by this question. The options don't seem to clearly match the description. I'll have to guess on this one, but I'm not feeling too confident.
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Dick
5 months ago
Okay, let me think this through step-by-step. Removing something that could affect a service - that sounds like it's describing a "change" to me. I'll go with option A.
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Tonja
5 months ago
Hmm, I'm a bit unsure about this one. I know it's related to changes in an IT service, but I can't quite recall the specific term they're looking for. I'll have to think this through carefully.
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Rikki
5 months ago
This looks like a straightforward question about IT terminology. I'm pretty confident I know the answer, but I'll quickly review the options to double-check.
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Keith
5 months ago
Hmm, I'm a bit unsure about this one. I'm considering option B, using good visual aids and nonverbal gestures, but I'm not sure if that's the best approach. I'll have to think it through a bit more.
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Esteban
5 months ago
This seems like a straightforward question about supply chain flexibility. I'll focus on identifying the key factors that allow for quick response to changing market requirements.
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Bette
5 months ago
I'm a bit confused by this one. The options all seem relevant to access controls, but I'm not sure which one is the "most important" for addressing a privacy regulation deficiency specifically. I might need to spend some time re-reading the question and thinking through each option more carefully.
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Maia
10 months ago
Wait, is this a trick question? What about removing a unicorn that's been disrupting the service? Clearly, the answer is C) An IT asset!
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Kanisha
9 months ago
User 3: Actually, I'm pretty sure it's B) An incident.
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Dana
9 months ago
User 2: No, I believe it's D) A problem.
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Juliann
10 months ago
User 1: I think the answer is A) A change.
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Paul
10 months ago
Removing something that could have an effect on a service? That's gotta be an incident, right? I'll go with B).
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Desirae
10 months ago
I agree, it's definitely an incident.
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Steffanie
10 months ago
Yes, you're correct! It is indeed an incident.
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Alysa
10 months ago
Removing something that could affect a service? That sounds like a problem to me, so I'll choose D).
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Adela
11 months ago
Hmm, I think this is about removing something that could affect a service. I'll go with A) A change.
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Lavina
11 months ago
Hmm, that makes sense too. It could be D) A problem then.
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Blythe
11 months ago
I disagree, I believe it's D) A problem because it's about resolving issues.
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Lavina
11 months ago
I think the term is A) A change.
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