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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 81 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 81
Topic #: 4
[All ITIL-4-Foundation Questions]

Which term is used to describe removing something that could have an effect on a service?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Larae at Apr 14, 2024, 05:42 AM

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Maia
3 months ago
Wait, is this a trick question? What about removing a unicorn that's been disrupting the service? Clearly, the answer is C) An IT asset!
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Kanisha
2 months ago
User 3: Actually, I'm pretty sure it's B) An incident.
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Dana
2 months ago
User 2: No, I believe it's D) A problem.
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Juliann
2 months ago
User 1: I think the answer is A) A change.
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Paul
3 months ago
Removing something that could have an effect on a service? That's gotta be an incident, right? I'll go with B).
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Desirae
3 months ago
I agree, it's definitely an incident.
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Steffanie
3 months ago
Yes, you're correct! It is indeed an incident.
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Alysa
3 months ago
Removing something that could affect a service? That sounds like a problem to me, so I'll choose D).
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Adela
3 months ago
Hmm, I think this is about removing something that could affect a service. I'll go with A) A change.
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Lavina
3 months ago
Hmm, that makes sense too. It could be D) A problem then.
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Blythe
4 months ago
I disagree, I believe it's D) A problem because it's about resolving issues.
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Lavina
4 months ago
I think the term is A) A change.
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