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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 76 Discussion

Which describes an unresolved problem which has been already analysed?
C) A known error
A) A workaround
B) An incident
D) A risk

PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 76 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 76
Topic #: 4
[All ITIL 4 Foundation Questions]

Which describes an unresolved problem which has been already analysed?

Show Suggested Answer Hide Answer
Suggested Answer: C

A known error is a problem that has been analysed but not resolved1.This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2.A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 8.


by Virgina at Dec 21, 2023, 10:26 AM

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Alida
8 months ago
Totally agree, C is the best answer here!
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Margart
9 months ago
A workaround doesn't fit the description.
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Irving
9 months ago
Wait, a known error? I thought that was just a bug!
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Desiree
9 months ago
I think it might be an incident instead.
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Kelvin
9 months ago
A known error is definitely the right choice.
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Lili
9 months ago
A workaround could also be considered, but I think it’s more about temporary fixes rather than unresolved problems.
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Alonzo
10 months ago
I feel like this is similar to a practice question we did on known errors. It seems like the right choice to me.
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Melda
10 months ago
I'm not so sure about that. I remember something about incidents being unresolved too, but they might not be analyzed.
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Mee
10 months ago
I think a known error fits here since it’s something that’s already been analyzed but not resolved yet.
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Alease
10 months ago
I keep mixing up risks and known errors. I feel like both are unresolved, but only one has been analyzed already.
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Keneth
10 months ago
I practiced a question like this before, and I think a workaround is just a temporary fix, not really an unresolved problem.
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Zena
10 months ago
I’m not so sure about that. I remember something about incidents being unresolved too, but they seem more immediate.
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Elenore
11 months ago
I think a known error might be the right answer since it’s something that’s already been analyzed but not resolved yet.
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Goldie
11 months ago
I'm a little confused by the wording of this question. The options don't seem totally clear to me. I'll have to make an educated guess, but I'm not 100% sure which one is correct.
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Corinne
11 months ago
Okay, let me think this through step-by-step. A workaround is a temporary fix, an incident is an unplanned event, and a risk is a potential problem. That leaves a known error as the best answer, since that describes an unresolved issue that has already been analyzed. I feel good about C.
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Gwenn
11 months ago
Hmm, I'm a bit unsure about this one. I'm trying to think through the differences between the options, but I'm not totally confident in my understanding. I may need to re-read the question carefully.
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Werner
11 months ago
This question seems straightforward. I think the answer is C - a known error, since that describes an unresolved problem that has already been analyzed.
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Miriam
11 months ago
Easy peasy! Manually checking dependencies is key when installing from source. Can't forget that step.
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Jodi
11 months ago
I'm a little confused by this question. I'm not sure what a "credential" is in this context. I'll have to think about it more.
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Scarlet
11 months ago
I'm leaning towards 'Text,' 'Image,' and 'Video' since those seemed most common in the examples we practiced.
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Brandon
11 months ago
I'm not entirely sure, but I recall that it might also be useful when developers are remote, so perhaps option C?
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Arlette
11 months ago
I think the key here is understanding how the Policy Centralization pattern is supposed to work. If it's not resolving the conflict, then we might need to look at other patterns to decouple the policies or route around the conflict. I'll make sure I have a good grasp of the different patterns and how they interact.
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