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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 65 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 65
Topic #: 4
[All ITIL-4-Foundation Questions]

Why should service desk staff detect recurring issues?

Show Suggested Answer Hide Answer
Suggested Answer: D

ITILhas defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:

Organizations and People

Information and Technology

Partners and Suppliers

Value Streams and Processes

https://www.bmc.com/blogs/itil-four-dimensions-service-management/


by Joni at Feb 08, 2023, 08:52 PM

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Allene
2 months ago
Recurring issues? Sounds like my old boss - always came back no matter how many times I tried to get rid of them.
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Stephaine
2 months ago
Detecting recurring issues? That's a no-brainer! It's like having a doctor who ignores the same symptoms showing up again and again. Where's the logic in that?
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Elmer
2 months ago
Engaging the correct change authority is key when dealing with recurring issues. The service desk needs to identify these patterns in order to initiate the necessary changes to prevent future occurrences.
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Sylvia
2 months ago
Detecting recurring issues is important to ensure effective handling of service requests. This helps the service desk anticipate and preempt potential problems, providing a better overall experience for users.
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Alverta
29 days ago
C) To ensure effective handling of service requests
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Salena
1 months ago
B) To escalate incidents to the correct support team
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Herminia
2 months ago
A) To help identify problems
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Marlon
3 months ago
Recurring issues should be detected to ensure the correct support team is engaged. This will help escalate the incident to the right experts who can resolve the problem efficiently.
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Maryrose
3 months ago
B) To escalate incidents to the correct support team
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Gilma
3 months ago
A) To help identify problems
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Kattie
3 months ago
It's also important to ensure effective handling of service requests by addressing recurring issues promptly.
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Rueben
3 months ago
I agree with Nickole, detecting recurring issues can prevent future incidents.
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Vanda
4 months ago
Detecting recurring issues is crucial to help identify underlying problems in the system. This allows the service desk to address the root cause rather than just treating the symptoms.
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Tyra
2 months ago
Detecting recurring issues helps prevent future incidents.
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Beckie
2 months ago
C) To ensure effective handling of service requests
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Victor
2 months ago
B) To escalate incidents to the correct support team
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Wilford
3 months ago
A) To help identify problems
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Nickole
4 months ago
Service desk staff should detect recurring issues to help identify problems.
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