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A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
Suggested Answer: C
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12 comments · newest first
SL
Slyvia
11 months ago
Change enablement? Really? That doesn’t seem right at all.
WH
Whitley
11 months ago
I’m surprised this isn’t more straightforward!
JO
Johnna
12 months ago
Wait, are we sure it's not A? Seems like it could fit too.
BE
Bea
12 months ago
Totally agree, C makes the most sense here.
HI
Hildred
12 months ago
I think it's definitely C, service request management.
FR
Freeman
1 year ago
Change enablement doesn't seem right either; it’s more about managing changes rather than assisting users with requests.
LA
Lavonda
1 year ago
I remember a practice question about service level management, but I don't think it directly applies here.
RE
Rene
1 year ago
I'm not entirely sure, but incident management seems more about fixing problems rather than helping with report creation.
ST
Stefany
1 year ago
I think this might relate to service request management since the user is asking for help with a specific task.
SH
Sharita
1 year ago
Hmm, I'm a bit unsure about the nuances of PRINCE2 Agile's approach to change. I'll need to review my notes to make sure I pick the right answer.
LY
Lynette
1 year ago
This seems straightforward. The UPDATE from client B should be blocked until the transaction from client A is finished, since it's trying to update a row that's currently locked.
MA
Marsha
1 year ago
Okay, let me think this through. An authoritative record should be trustworthy, consistent, and accurate. I'm leaning towards option C, but I want to double-check the other choices to be sure.