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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 100
Topic #: 4
[All ITIL-4-Foundation Questions]

Which is an example are problem control activity?

Show Suggested Answer Hide Answer
Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


by Laurel at Nov 16, 2024, 08:27 PM

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Antonio
2 months ago
I'd go with Option B. Implementing a technical fix is like using a big ol' wrench to tighten things up. Problem solved, no sweat!
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Carmen
20 days ago
Documenting the steps in a workaround with D) is also crucial for future reference.
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Farrah
1 months ago
C) Re-assessing a known error to understand the ongoing impact sounds like a good way to prevent future problems.
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Andra
1 months ago
I agree, but I prefer B) Implementing a technical fix to resolve an issue. It's like a quick fix!
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Ocie
1 months ago
I think A) Reviewing incident records to identify trends is important to spot recurring issues.
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Mozell
2 months ago
Option A sounds like a sensible way to identify trends and prevent similar problems from occurring in the future. Gotta love some good ol' incident record reviewing!
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Ruth
2 months ago
Option D is a good one. Documenting a workaround can be really helpful for future reference, especially if the issue persists.
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Lindsey
2 months ago
I'm leaning towards Option C. Understanding the impact of a known error is crucial for determining the best course of action.
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Hermila
26 days ago
Reviewing incident records can also provide valuable insights for problem control.
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Shayne
29 days ago
I agree, understanding the ongoing impact is key in problem control activities.
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Daniel
1 months ago
Option C is definitely important. It helps us make informed decisions.
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Annice
2 months ago
Option B seems like the most direct approach to resolving the issue. Technical fixes can be really effective in nipping problems in the bud.
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Jesus
1 months ago
Option B seems like the most direct approach to resolving the issue. Technical fixes can be really effective in nipping problems in the bud.
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Rima
1 months ago
B) Implementing a technical fix to resolve an issue
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Nana
2 months ago
A) Reviewing incident records to identify trends
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Luis
3 months ago
I believe C) Re-assessing a known error to understand the ongoing impact is also a problem control activity.
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Pauline
3 months ago
I agree with Fatima, analyzing incident records can help prevent future issues.
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Fatima
3 months ago
I think A) Reviewing incident records to identify trends is a problem control activity.
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