PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 100
Topic #: 4

[All ITIL 4 Foundation Questions]

Which is an example are problem control activity?

AReviewing incident records to identify trends

BImplementing a technical fix to resolve an issue

CRe-assessing a known error to understand the ongoing impact

DDocumenting the steps in a workaround

Show Suggested Answer

Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

by Laurel at Nov 16, 2024, 08:27 PM

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My

6 months ago

B sounds like a quick fix, not really control.

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Tandra

6 months ago

Totally agree with A, it's all about identifying trends!

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Ming

6 months ago

Wait, is D really a control activity? Seems off.

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Tammy

7 months ago

I think C is more accurate for this question.

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Chauncey

7 months ago

A is definitely a problem control activity.

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Angelyn

7 months ago

I could see how re-assessing a known error might fit, but I’m leaning towards A since it focuses on identifying trends.

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Amira

7 months ago

I'm not entirely sure, but I feel like implementing a fix is more of a solution than a control activity.

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Fletcher

7 months ago

I remember practicing a question similar to this, and I think reviewing incident records is definitely part of problem control.

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Joanna

8 months ago

I think problem control activities are more about analyzing issues rather than just fixing them, so maybe A or C?

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Ming

8 months ago

I'm feeling pretty confident about this one. Implementing a technical fix is more of an incident response, while problem control is about deeper analysis and prevention. I'll select option B.

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Julene

8 months ago

Okay, I've got this. Problem control is all about proactively addressing the root causes of issues, not just reacting to individual incidents. So I'll go with option C - re-assessing a known error to understand the ongoing impact.

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Gabriele

8 months ago

Hmm, I'm a bit unsure about this one. I'm trying to remember the key differences between problem control and incident management. Maybe I should re-read that section of the study guide.

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Myong

8 months ago

This seems like a straightforward question about problem control activities. I think I'll go with option A - reviewing incident records to identify trends.

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Antonio

1 year ago

I'd go with Option B. Implementing a technical fix is like using a big ol' wrench to tighten things up. Problem solved, no sweat!

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Carmen

11 months ago

Documenting the steps in a workaround with D) is also crucial for future reference.

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Farrah

11 months ago

C) Re-assessing a known error to understand the ongoing impact sounds like a good way to prevent future problems.

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Andra

12 months ago

I agree, but I prefer B) Implementing a technical fix to resolve an issue. It's like a quick fix!

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Ocie

12 months ago

I think A) Reviewing incident records to identify trends is important to spot recurring issues.

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Mozell

1 year ago

Option A sounds like a sensible way to identify trends and prevent similar problems from occurring in the future. Gotta love some good ol' incident record reviewing!

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