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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 100
Topic #: 4

[All ITIL 4 Foundation Questions]

Which is an example are problem control activity?

AReviewing incident records to identify trends

BImplementing a technical fix to resolve an issue

CRe-assessing a known error to understand the ongoing impact

DDocumenting the steps in a workaround

Show Suggested Answer

Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

by Laurel at Nov 16, 2024, 08:27 PM

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My

9 months ago

B sounds like a quick fix, not really control.

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Tandra

9 months ago

Totally agree with A, it's all about identifying trends!

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Ming

9 months ago

Wait, is D really a control activity? Seems off.

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Tammy

10 months ago

I think C is more accurate for this question.

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Chauncey

10 months ago

A is definitely a problem control activity.

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Angelyn

10 months ago

I could see how re-assessing a known error might fit, but I’m leaning towards A since it focuses on identifying trends.

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Amira

10 months ago

I'm not entirely sure, but I feel like implementing a fix is more of a solution than a control activity.

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Fletcher

10 months ago

I remember practicing a question similar to this, and I think reviewing incident records is definitely part of problem control.

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Joanna

11 months ago

I think problem control activities are more about analyzing issues rather than just fixing them, so maybe A or C?

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Ming

11 months ago

I'm feeling pretty confident about this one. Implementing a technical fix is more of an incident response, while problem control is about deeper analysis and prevention. I'll select option B.

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Julene

11 months ago

Okay, I've got this. Problem control is all about proactively addressing the root causes of issues, not just reacting to individual incidents. So I'll go with option C - re-assessing a known error to understand the ongoing impact.

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Gabriele

11 months ago

Hmm, I'm a bit unsure about this one. I'm trying to remember the key differences between problem control and incident management. Maybe I should re-read that section of the study guide.

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Myong

11 months ago

This seems like a straightforward question about problem control activities. I think I'll go with option A - reviewing incident records to identify trends.

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Antonio

1 year ago

I'd go with Option B. Implementing a technical fix is like using a big ol' wrench to tighten things up. Problem solved, no sweat!

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Carmen

1 year ago

Documenting the steps in a workaround with D) is also crucial for future reference.

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Farrah

1 year ago

C) Re-assessing a known error to understand the ongoing impact sounds like a good way to prevent future problems.

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Andra

1 year ago

I agree, but I prefer B) Implementing a technical fix to resolve an issue. It's like a quick fix!

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Ocie

1 year ago

I think A) Reviewing incident records to identify trends is important to spot recurring issues.

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Mozell

1 year ago

Option A sounds like a sensible way to identify trends and prevent similar problems from occurring in the future. Gotta love some good ol' incident record reviewing!

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Ruth

1 year ago

Option D is a good one. Documenting a workaround can be really helpful for future reference, especially if the issue persists.

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Lindsey

1 year ago

I'm leaning towards Option C. Understanding the impact of a known error is crucial for determining the best course of action.

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Hermila

1 year ago

Reviewing incident records can also provide valuable insights for problem control.

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Shayne

1 year ago

I agree, understanding the ongoing impact is key in problem control activities.

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Daniel

1 year ago

Option C is definitely important. It helps us make informed decisions.

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Annice

1 year ago

Option B seems like the most direct approach to resolving the issue. Technical fixes can be really effective in nipping problems in the bud.

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Jesus

1 year ago

Option B seems like the most direct approach to resolving the issue. Technical fixes can be really effective in nipping problems in the bud.

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Rima

1 year ago

B) Implementing a technical fix to resolve an issue

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Nana

1 year ago

A) Reviewing incident records to identify trends

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Luis

1 year ago

I believe C) Re-assessing a known error to understand the ongoing impact is also a problem control activity.

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Pauline

1 year ago

I agree with Fatima, analyzing incident records can help prevent future issues.

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Fatima

1 year ago

I think A) Reviewing incident records to identify trends is a problem control activity.

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