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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 100
Topic #: 4
[All ITIL-4-Foundation Questions]

Which is an example are problem control activity?

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Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


by Laurel at Nov 16, 2024, 08:27 PM

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Antonio
17 days ago
I'd go with Option B. Implementing a technical fix is like using a big ol' wrench to tighten things up. Problem solved, no sweat!
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Mozell
19 days ago
Option A sounds like a sensible way to identify trends and prevent similar problems from occurring in the future. Gotta love some good ol' incident record reviewing!
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Ruth
21 days ago
Option D is a good one. Documenting a workaround can be really helpful for future reference, especially if the issue persists.
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Lindsey
22 days ago
I'm leaning towards Option C. Understanding the impact of a known error is crucial for determining the best course of action.
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Annice
25 days ago
Option B seems like the most direct approach to resolving the issue. Technical fixes can be really effective in nipping problems in the bud.
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Luis
2 months ago
I believe C) Re-assessing a known error to understand the ongoing impact is also a problem control activity.
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Pauline
2 months ago
I agree with Fatima, analyzing incident records can help prevent future issues.
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Fatima
2 months ago
I think A) Reviewing incident records to identify trends is a problem control activity.
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