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PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 9 Discussion

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
C) Service desk
A) Service level management
B) Relationship management
D) Monitoring and event management

PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 9 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 9
Topic #: 3
[All ITIL 4 Foundation Questions]

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

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Suggested Answer: C

by Scarlet at May 09, 2022, 05:24 PM

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Cora
10 months ago
Not sure about B, seems too vague for operational communication.
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Cruz
10 months ago
Wait, monitoring and event management (D) can actually help too?
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Rory
10 months ago
I disagree, service desk (C) is where most communication happens.
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Fidelia
10 months ago
A is the right answer, service level management is key.
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Isabelle
10 months ago
I think it's definitely B, relationship management!
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Eve
11 months ago
Monitoring and event management seems more about tracking performance rather than facilitating communication, but I could be wrong.
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Ludivina
11 months ago
I practiced a question similar to this, and I chose the service desk because it’s often the first point of contact for users.
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Shonda
11 months ago
I'm not entirely sure, but I remember something about service level management being important for operational communication too.
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Taryn
11 months ago
I think relationship management might be the right answer since it focuses on communication between the service provider and users.
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Brunilda
11 months ago
Ah, I remember learning about "Service Protection" in the Traps product training. I believe it refers to the ability of the Traps agent to make itself tamper-proof, so I'll go with option D.
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Goldie
11 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Maybe I should review the material on data sources again.
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Lashon
11 months ago
I'm not really sure, but backward chaining seems possible since they waited before prompting Beth.
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