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Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
Suggested Answer: C
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12 comments · newest first
CO
Cora
11 months ago
Not sure about B, seems too vague for operational communication.
CR
Cruz
11 months ago
Wait, monitoring and event management (D) can actually help too?
RO
Rory
12 months ago
I disagree, service desk (C) is where most communication happens.
FI
Fidelia
12 months ago
A is the right answer, service level management is key.
IS
Isabelle
12 months ago
I think it's definitely B, relationship management!
EV
Eve
1 year ago
Monitoring and event management seems more about tracking performance rather than facilitating communication, but I could be wrong.
LU
Ludivina
1 year ago
I practiced a question similar to this, and I chose the service desk because it’s often the first point of contact for users.
SH
Shonda
1 year ago
I'm not entirely sure, but I remember something about service level management being important for operational communication too.
TA
Taryn
1 year ago
I think relationship management might be the right answer since it focuses on communication between the service provider and users.
BR
Brunilda
1 year ago
Ah, I remember learning about "Service Protection" in the Traps product training. I believe it refers to the ability of the Traps agent to make itself tamper-proof, so I'll go with option D.
GO
Goldie
1 year ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Maybe I should review the material on data sources again.
LA
Lashon
1 year ago
I'm not really sure, but backward chaining seems possible since they waited before prompting Beth.