PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 29 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 29
Topic #: 3

Which Practice includes management of workarounds and known errors?

AMonitoring and event management

BService configuration management

CProblem management

DIncident management
What is problem management?
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problems are related to incidents, but it is important to differentiate them in the way they are managed:
Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
Problems are the causes of incidents therefore they require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents.

Show Suggested Answer

Suggested Answer: C

by Frederica at May 09, 2022, 07:23 AM

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Tiffiny

4 months ago

Really? I didn't know that was the main focus. Sounds complicated!

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Iola

4 months ago

Nope, it's all about identifying causes in Problem management.

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Tamekia

4 months ago

Wait, are you sure? I thought it was incident management.

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Marvel

4 months ago

Agreed! That's what I thought too.

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Mila

4 months ago

It's definitely C, Problem management handles workarounds.

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Carri

5 months ago

I thought incident management dealt with immediate issues, so I guess it can't be D. But I'm still a bit confused about the other options.

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Lashawna

5 months ago

I practiced a similar question, and I believe it was also about differentiating between incidents and problems. That makes me lean towards C as well.

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Chara

5 months ago

I'm not entirely sure, but I remember something about monitoring and event management being more about tracking incidents rather than managing workarounds.

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France

5 months ago

I think it's C, Problem management, because it specifically mentions managing workarounds and known errors.

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Sherita

5 months ago

I've got a good feeling about this one. Work Order Products and Purchase Order Receipt Product are definitely the way to go. As for the third, I think Adjustments might also update the warehouse inventory, but I'm not 100% sure. Gonna go with that and hope for the best!

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Buck

5 months ago

Hmm, this seems like a tricky one. I'd start by looking at the rack power first, since the question mentions the whole rack was inaccessible.

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Royal

5 months ago

Hmm, I'm a bit unsure about this one. I need to carefully consider the different types of interactions and which ones are best suited for face-to-face communication.

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Sharita

5 months ago

The question mentions minimizing costs, so I'll need to carefully compare the pricing and performance characteristics of the different service tiers. The vCore-based options might be more scalable, but the DTU-based tiers could be simpler to manage.

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