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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 98 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 98
Topic #: 2
[All ITIL-4-Foundation Questions]

Which of the following terms is more suitable to describe the functionality of a service?

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Suggested Answer: C

Utility is the term used to describe the functionality of a service, or how well it meets the needs and expectations of the customers and users.Utility can be expressed as 'what the service does' or 'the functionality offered by a product or service to meet a particular need'1.Utility is one of the two elements of service value, along with warranty2.Reference:ITIL Foundation - ITIL 4 Edition, page 4;ITIL 4 -- A Pocket Guide, page 14.


by Wilda at Sep 19, 2024, 03:35 PM

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Olen
8 months ago
Hmm, 'Outcome' seems like the most comprehensive term. It covers the overall impact and effectiveness of the service. Plus, it sounds more magical than the others.
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Rutha
8 months ago
Warranty, huh? I guess that's one way to get a free replacement if the service breaks down. Just gotta read the fine print carefully!
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Linn
8 months ago
Oh come on, 'Output' is clearly the way to go. It's the tangible product or deliverable that the service provides. Simple and straightforward.
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Sanda
7 months ago
'Warranty' is crucial too. It ensures that the service meets certain standards and quality requirements.
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Jesusa
7 months ago
I think 'Utility' is the best term to describe service functionality. It's all about the usefulness and value it provides.
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Isidra
7 months ago
I disagree, 'Outcome' is more appropriate. It focuses on the end result or impact of the service.
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Nadine
8 months ago
I'm going with 'Warranty' - after all, the service should come with a guarantee of quality and performance, right? That's what's important to me.
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Francis
7 months ago
'Utility' could also be a good term to describe how useful and valuable the service is.
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Carma
7 months ago
I agree, 'Outcome' focuses on the end result and impact of the service.
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Floyd
7 months ago
I think 'Outcome' is the best term to describe the functionality of a service.
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Earlean
8 months ago
Hmm, I'm not sure. 'Utility' seems like a good fit too, as it highlights the usefulness and purpose of the service.
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Beatriz
7 months ago
'Utility' is a good choice too, it emphasizes the usefulness and purpose of the service.
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Roosevelt
7 months ago
I would go with 'Warranty' because it emphasizes the guarantee and reliability of the service.
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Lindsey
7 months ago
I agree, 'Outcome' focuses on the end result and impact of the service.
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Gearldine
7 months ago
I think 'Outcome' is the best term to describe the functionality of a service.
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Alecia
8 months ago
That makes sense, but I still think B) Outcome is more appropriate as it emphasizes the end result of the service.
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Yolande
9 months ago
I think 'Outcome' is the most suitable term to describe the functionality of a service. It captures the end result or impact of the service.
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Jutta
7 months ago
I see your point, 'Output' may also be considered when looking at the tangible results produced by a service.
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Gilma
8 months ago
'Warranty' could be relevant too, as it signifies the assurance of quality and performance in a service.
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Oliva
8 months ago
I think 'Warranty' is more about guaranteeing the quality of a service rather than describing its functionality.
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Gracie
8 months ago
'Utility' could also be a good term to describe the functionality of a service, as it emphasizes the usefulness and value it provides.
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Merlyn
8 months ago
I agree, 'Outcome' focuses on the end result which is important when describing the functionality of a service.
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Marcelle
8 months ago
I think 'Utility' is also a good term to describe the functionality of a service, as it emphasizes the usefulness or value provided.
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Bette
8 months ago
I agree, 'Outcome' focuses on the end result which is important for evaluating the functionality of a service.
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Gianna
9 months ago
I disagree, I believe it's C) Utility because it focuses on the usefulness of the service.
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Alecia
9 months ago
I think the answer is B) Outcome.
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