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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 90 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 90
Topic #: 2
[All ITIL-4-Foundation Questions]

Which is an activity of the 'incident management" practice?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Ena at Jul 14, 2024, 10:15 AM

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Harley
14 hours ago
Hmm, I was leaning towards B, but now I'm not so sure. C does seem like the best fit for incident management activities.
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Mozell
2 days ago
D) Automating service requests sounds tempting, but that's more for service requests, not incident management. Gotta go with C on this one.
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Elly
3 days ago
I believe D) Automating service requests is also crucial for efficient incident management.
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Jerry
6 days ago
I agree, C is the way to go. Timely and accurate communication is key for effective incident management.
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Jonelle
10 days ago
C) Providing good-quality updates when expected seems like the right answer. Keeping customers informed during an incident is crucial.
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Nancey
10 days ago
I agree with Caprice. It's important to keep stakeholders informed during incidents.
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Caprice
14 days ago
I think the answer is C) Providing good-quality updates when expected.
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