Discuss PeopleCert ITIL-4-Foundation Exam Topic 2 Question 79

Which service value chain activity relates with buying new products?

AEngage

BObtain/build

CPlan

DImprove

Suggested Answer: B

Obtain/build is one of the six activities of the service value chain, which is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization1.Obtain/build activity relates with buying new products, as well as designing, developing, and testing new or changed service components2.This activity ensures that service components are available when and where they are needed and meet agreed specifications3.Reference:ITIL Foundation - ITIL 4 Edition, page 10;ITIL 4 -- A Pocket Guide, page 21;ITIL 4 Practice Guide: Service Value Chain, page 9.

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21 comments · newest first

Geraldine 11 months ago

I thought it was C at first, but B seems more accurate now.

Louvenia 11 months ago

B makes the most sense, no doubt about it.

Kati 11 months ago

Wait, are we sure it's not A? Seems like it could fit too.

Bettina 11 months ago

I agree, B is the right choice!

In 11 months ago

Definitely B, that's all about acquiring new products!

Selma 12 months ago

I keep second-guessing myself, but I feel like "Improve" doesn't fit at all with buying new products.

King 12 months ago

I practiced a similar question, and I think "Plan" could also be relevant, but it feels more about strategy than actual purchasing.

Vernice 12 months ago

I'm not entirely sure, but I remember something about "Engage" being more about customer interaction rather than buying.

Tabetha 1 year ago

I think the answer might be B, "Obtain/build," since it sounds like it relates to acquiring new products.

Raylene 1 year ago

I'm a bit confused by this question. I'm not entirely confident in my understanding of the service value chain activities. I'll have to make an educated guess on this one.

Mable 1 year ago

Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Maybe I should review my notes on the service value chain before deciding.

Merilyn 1 year ago

I think the answer is B. Obtaining and building new products seems like the most relevant service value chain activity for buying new products.

Estrella 1 year ago

B seems like the best option to me. Buying new products is part of the process of obtaining and building the products and services a company offers.

Mona 1 year ago

Okay, I think I've got a handle on this. The key is using audience targeting to control access to the different components based on the partner tier. Option B seems like the best approach to meet all the requirements efficiently.

Chaya 1 year ago

This looks like a tricky BGP question. I'll need to carefully think through the iBGP fully-meshed topology and the addpaths configuration.

Glory 1 year ago

Probabilistic forecasting makes the most sense to me for this question. That's the technique I'll select.

Madelyn 1 year ago

I'm feeling pretty confident about this one. I believe the event log would be the most useful tool to identify any traversal bandwidth restrictions on a cat!.

Gail 2 years ago

Good point, Rueben. Plan could also be important in deciding what products to buy and how to incorporate them into the business.

Rueben 2 years ago

But could Plan also be a relevant activity when buying new products? Planning the budget and strategy?

Lorean 2 years ago

I agree with Arminda, Obtain/build makes sense because it involves acquiring new resources.

Arminda 2 years ago

I think the service value chain activity that relates to buying new products is Obtain/build.

PeopleCert ITIL-4-Foundation Exam - Topic 2 Question 79 Discussion