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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 63 Discussion

Which is an activity in the 'Problem control' phase of problem management?
D) Documenting the steps in workaround
A) Re-assessing a known error to manage the ongoing impact.
B) Reviewing incident records to identity trends
C) Implementing a technical fix to resolve an issue

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 63 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 63
Topic #: 2
[All ITIL 4 Foundation Questions]

Which is an activity in the 'Problem control' phase of problem management?

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Suggested Answer: D

Problem Control. Problem control activities includeproblem analysis and documenting workarounds andknown errors.

Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.

https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.


by Lili at Dec 24, 2022, 09:03 PM

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Troy
10 months ago
D is just documenting, not really managing the problem.
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Alex
10 months ago
Wait, are we sure A is right? Seems a bit off.
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Lynelle
10 months ago
C sounds like a quick fix, not really control.
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Sue
10 months ago
I think B is more about trend analysis, not control.
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Tashia
10 months ago
A is definitely part of problem control!
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Agustin
11 months ago
Documenting workarounds seems like something we do in problem management, but I can't recall if it's specifically in the 'Problem control' phase.
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Delisa
11 months ago
I feel like implementing a technical fix is more related to the 'Problem resolution' phase, so I don't think it's C.
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Arminda
11 months ago
I remember practicing a question like this, and I think reviewing incident records is more about the 'Problem identification' phase, so that might not be it.
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Tamie
11 months ago
I think the 'Problem control' phase is about managing known errors, so maybe it's A? But I'm not entirely sure.
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Martina
11 months ago
This seems like a good opportunity to apply my knowledge of Copado Robotic Testing. I'm confident I can figure out the right answer.
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Judy
11 months ago
The key here is understanding what "external service discovery domain" means in the context of Jabber. I'll need to recall that concept to answer this.
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Eugene
11 months ago
Hmm, I'm not entirely sure about this one. I'll need to review the report descriptions more carefully to determine which one provides the ATP inventory information.
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Cristy
11 months ago
I'm not convinced that a meeting policy is the right approach here. Wouldn't we need to look at the Teams admin settings or user policies to find a more targeted way to disable private chat for temporary employees?
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