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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 61 Discussion

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
A) Service level manager
B) Service desk agent
C) Change authority
D) Problem analyst

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 61 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 61
Topic #: 2
[All ITIL 4 Foundation Questions]

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Show Suggested Answer Hide Answer
Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


by Cecilia at Nov 15, 2022, 05:40 AM

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Delsie
10 months ago
A is the best option for sure, no doubt about it!
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Freida
10 months ago
Really? I’m surprised A is the top choice.
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Luisa
10 months ago
Wait, why would anyone pick B? That seems off.
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Mariko
10 months ago
I think C could work too, but A is more fitting.
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Ulysses
10 months ago
Definitely A, service level managers need those skills!
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Iluminada
11 months ago
I'm leaning towards the service level manager too, but I wonder if the problem analyst could also be suitable since they need to communicate with different teams.
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Billy
11 months ago
I feel like the service desk agent wouldn't really fit this description at all. They mostly handle tickets, right?
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Ocie
11 months ago
I remember a practice question about roles in IT service management, and I think the change authority also interacts with stakeholders, but maybe not as much as the service level manager.
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Merissa
11 months ago
I think the service level manager might be the best fit since they deal with stakeholders regularly, but I'm not entirely sure.
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Corinne
11 months ago
This seems like a pretty straightforward question. I think the key is to focus on how a strong data life cycle management policy could have prevented the breach. The options seem to be getting at different aspects of that, so I'll need to carefully consider each one.
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Jordan
11 months ago
I think segment routing needs to be enabled first under IGPs, but I'm not completely sure if it has to be done globally as well.
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Fatima
11 months ago
I've got this! Class 1 recalls are the ones where there's a reasonable chance of serious adverse health consequences or even death. Easy peasy.
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Goldie
11 months ago
Hmm, this seems straightforward. I'll think through the high availability configuration and the maximum number of controllers that can be set up.
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