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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 61 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 61
Topic #: 2
[All ITIL 4 Foundation Questions]

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

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Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


by Cecilia at Nov 15, 2022, 05:40 AM

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Delsie
4 months ago
A is the best option for sure, no doubt about it!
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Freida
4 months ago
Really? I’m surprised A is the top choice.
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Luisa
4 months ago
Wait, why would anyone pick B? That seems off.
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Mariko
4 months ago
I think C could work too, but A is more fitting.
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Ulysses
4 months ago
Definitely A, service level managers need those skills!
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Iluminada
5 months ago
I'm leaning towards the service level manager too, but I wonder if the problem analyst could also be suitable since they need to communicate with different teams.
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Billy
5 months ago
I feel like the service desk agent wouldn't really fit this description at all. They mostly handle tickets, right?
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Ocie
5 months ago
I remember a practice question about roles in IT service management, and I think the change authority also interacts with stakeholders, but maybe not as much as the service level manager.
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Merissa
5 months ago
I think the service level manager might be the best fit since they deal with stakeholders regularly, but I'm not entirely sure.
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Corinne
5 months ago
This seems like a pretty straightforward question. I think the key is to focus on how a strong data life cycle management policy could have prevented the breach. The options seem to be getting at different aspects of that, so I'll need to carefully consider each one.
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Jordan
5 months ago
I think segment routing needs to be enabled first under IGPs, but I'm not completely sure if it has to be done globally as well.
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Fatima
5 months ago
I've got this! Class 1 recalls are the ones where there's a reasonable chance of serious adverse health consequences or even death. Easy peasy.
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Goldie
5 months ago
Hmm, this seems straightforward. I'll think through the high availability configuration and the maximum number of controllers that can be set up.
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