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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 27 Discussion

How are target resolution times used in the 'incident management' practice?
A) They are agreed, documented, and communicated to help set user expectations
B) They are established, reviewed, and reported to ensure that customers are happy with the service
C) They are initiated, approved, and managed to ensure that predictable responses are achieved
D) They are scheduled, assessed and authorized to reduce the risk of service failures

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 27 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 27
Topic #: 2
[All ITIL 4 Foundation Questions]

How are target resolution times used in the 'incident management' practice?

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Suggested Answer: A

by Arminda at May 04, 2022, 10:53 AM

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Lauran
9 months ago
Not sure if they actually reduce service failures though.
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Azzie
9 months ago
They should be reviewed regularly to keep customers happy!
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Shenika
9 months ago
Wait, are they really documented? I thought it was more informal.
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Marleen
10 months ago
Totally agree, it's all about communication.
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Sanda
10 months ago
They help set user expectations, for sure!
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Merri
10 months ago
I practiced a question similar to this, and I feel like it was about managing predictable responses, which could be option C.
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Jose
10 months ago
I'm a bit unsure, but I remember something about reviewing and reporting to keep customers satisfied, which sounds like option B.
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Aleta
10 months ago
I think target resolution times are mainly about setting user expectations, so I might lean towards option A.
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Santos
10 months ago
I don't recall much about scheduling or assessing in this context, so I'm not sure about option D.
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Michael
10 months ago
This question seems straightforward. I think the answer is B - Dynamic solvency testing (DST).
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Jerry
10 months ago
Hmm, I'm a bit unsure about this one. The PMBOK has a lot of processes and inputs to remember. I'll have to think it through carefully.
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