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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 27 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 27
Topic #: 2
[All ITIL 4 Foundation Questions]

How are target resolution times used in the 'incident management' practice?

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Suggested Answer: A

by Arminda at May 04, 2022, 10:53 AM

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Lauran
5 months ago
Not sure if they actually reduce service failures though.
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Azzie
6 months ago
They should be reviewed regularly to keep customers happy!
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Shenika
6 months ago
Wait, are they really documented? I thought it was more informal.
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Marleen
6 months ago
Totally agree, it's all about communication.
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Sanda
6 months ago
They help set user expectations, for sure!
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Merri
6 months ago
I practiced a question similar to this, and I feel like it was about managing predictable responses, which could be option C.
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Jose
6 months ago
I'm a bit unsure, but I remember something about reviewing and reporting to keep customers satisfied, which sounds like option B.
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Aleta
6 months ago
I think target resolution times are mainly about setting user expectations, so I might lean towards option A.
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Santos
7 months ago
I don't recall much about scheduling or assessing in this context, so I'm not sure about option D.
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Michael
7 months ago
This question seems straightforward. I think the answer is B - Dynamic solvency testing (DST).
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Jerry
7 months ago
Hmm, I'm a bit unsure about this one. The PMBOK has a lot of processes and inputs to remember. I'll have to think it through carefully.
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