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How are target resolution times used in the 'incident management' practice?
Suggested Answer: A
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11 comments · newest first
LA
Lauran
11 months ago
Not sure if they actually reduce service failures though.
AZ
Azzie
11 months ago
They should be reviewed regularly to keep customers happy!
SH
Shenika
12 months ago
Wait, are they really documented? I thought it was more informal.
MA
Marleen
12 months ago
Totally agree, it's all about communication.
SA
Sanda
12 months ago
They help set user expectations, for sure!
ME
Merri
1 year ago
I practiced a question similar to this, and I feel like it was about managing predictable responses, which could be option C.
JO
Jose
1 year ago
I'm a bit unsure, but I remember something about reviewing and reporting to keep customers satisfied, which sounds like option B.
AL
Aleta
1 year ago
I think target resolution times are mainly about setting user expectations, so I might lean towards option A.
SA
Santos
1 year ago
I don't recall much about scheduling or assessing in this context, so I'm not sure about option D.
MI
Michael
1 year ago
This question seems straightforward. I think the answer is B - Dynamic solvency testing (DST).
JE
Jerry
1 year ago
Hmm, I'm a bit unsure about this one. The PMBOK has a lot of processes and inputs to remember. I'll have to think it through carefully.