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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 26 Discussion

Which statement about managing incidents is CORRECT?
C) Low impact incidents should be resolved efficiently so the resource required is reduced
A) Low impact incidents should be resolved efficiently, making logging unnecessary
B) The 'incident management' practice should use a single process regardless of the impact of the incident
D) Incidents with the lowest impact should be resolved first

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 26 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 26
Topic #: 2
[All ITIL 4 Foundation Questions]

Which statement about managing incidents is CORRECT?

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Suggested Answer: C

by Novella at May 07, 2022, 03:17 AM

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Royal
8 months ago
Resolving low impact incidents efficiently makes sense to save resources.
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Gerry
8 months ago
A single process for all incidents? That sounds risky.
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Brynn
8 months ago
Wait, are we really prioritizing low impact incidents first? That seems off.
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Glendora
8 months ago
Totally agree, efficiency is key for low impact issues!
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Angelica
8 months ago
I think low impact incidents still need logging for tracking.
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Claribel
9 months ago
D seems off to me; I thought we learned that not all low impact incidents should be resolved first, especially if they don't affect critical services.
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Fatima
9 months ago
C sounds familiar because I think we practiced a question about prioritizing resources effectively, but I’m not completely confident.
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Annelle
9 months ago
I’m not sure about B, but I feel like we talked about adapting processes based on incident impact in class.
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Inocencia
9 months ago
I remember we discussed that low impact incidents still need to be logged for tracking purposes, so I think A is definitely wrong.
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Verona
9 months ago
Rough-cut capacity planning seems like it could be a good option for monitoring loads and capacities. I'll make sure to consider that one as well as the other choices.
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Sherita
9 months ago
I'm leaning towards CCX and NETCONF, but CCX seems less familiar. Maybe I need to look it up.
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Claribel
9 months ago
LDP autodiscovery is another concept we covered, but I don't recall it being directly related to checking connectivity between PE routers. Maybe it's MPLS OAM after all.
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