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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 26 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 26
Topic #: 2
[All ITIL 4 Foundation Questions]

Which statement about managing incidents is CORRECT?

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Suggested Answer: C

by Novella at May 07, 2022, 03:17 AM

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Royal
4 months ago
Resolving low impact incidents efficiently makes sense to save resources.
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Gerry
4 months ago
A single process for all incidents? That sounds risky.
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Brynn
4 months ago
Wait, are we really prioritizing low impact incidents first? That seems off.
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Glendora
4 months ago
Totally agree, efficiency is key for low impact issues!
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Angelica
4 months ago
I think low impact incidents still need logging for tracking.
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Claribel
5 months ago
D seems off to me; I thought we learned that not all low impact incidents should be resolved first, especially if they don't affect critical services.
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Fatima
5 months ago
C sounds familiar because I think we practiced a question about prioritizing resources effectively, but I’m not completely confident.
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Annelle
5 months ago
I’m not sure about B, but I feel like we talked about adapting processes based on incident impact in class.
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Inocencia
5 months ago
I remember we discussed that low impact incidents still need to be logged for tracking purposes, so I think A is definitely wrong.
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Verona
5 months ago
Rough-cut capacity planning seems like it could be a good option for monitoring loads and capacities. I'll make sure to consider that one as well as the other choices.
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Sherita
5 months ago
I'm leaning towards CCX and NETCONF, but CCX seems less familiar. Maybe I need to look it up.
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Claribel
5 months ago
LDP autodiscovery is another concept we covered, but I don't recall it being directly related to checking connectivity between PE routers. Maybe it's MPLS OAM after all.
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