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PeopleCert ITIL-4-Foundation Exam - Topic 2 Question 16 Discussion

Posted by Clorinda on May 05, 2022 at 06:43 PM

Which statement about service requests is CORRECT?

Suggested Answer: D

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13 comments · newest first
CA
Cary 11 months ago
B just doesn't sit right with me. Incidents are different!
RY
Ryan 11 months ago
A is a common practice, but I still prefer D.
GL
Glendora 12 months ago
Wait, are we really saying C is correct? That seems off.
JE
Jeannetta 12 months ago
Totally agree with D! Makes sense to have a formal process.
RA
Raylene 12 months ago
I think D is the right answer. Standard procedures are key.
TA
Talia 1 year ago
I vaguely recall that service requests are formalized, which makes me think D is the right choice, but I could be mixing it up with incidents.
LO
Louvenia 1 year ago
I think we had a practice question about service requests and workflows, and it mentioned using automation. So, C seems off to me.
EL
Elin 1 year ago
I'm not entirely sure, but I feel like complex service requests shouldn't be treated like normal changes. That makes me lean away from A.
SE
Serina 1 year ago
I remember we discussed how service requests often follow standard procedures, so I think D might be correct.
RE
Reena 1 year ago
This looks like a straightforward authentication question. I'll focus on identifying the key aspects of user authentication control.
RO
Ronald 1 year ago
Alright, I'm going to start by identifying the key information in the question. Then I'll carefully consider each answer choice and how it relates to the QAPI standards for these two plan types.
MA
Martina 1 year ago
Hmm, I'm a bit confused about the SSL offload aspect. I'll need to make sure I understand how that might be impacting the client certificate verification.
AL
Alaine 1 year ago
Ensuring everyone is trained in their roles could help, but I'm worried that might not be enough if people are still leaving the team.
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