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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 16 Discussion

Which statement about service requests is CORRECT?
D) Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
A) Complex service requests should be dealt with as normal changes
B) Service requests that require simple workflows should be dealt with as incidents
C) Service requests require workflows that should use manual procedures and avoid automation

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 16 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 16
Topic #: 2
[All ITIL 4 Foundation Questions]

Which statement about service requests is CORRECT?

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Suggested Answer: D

by Clorinda at May 05, 2022, 06:43 PM

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Cary
8 months ago
B just doesn't sit right with me. Incidents are different!
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Ryan
8 months ago
A is a common practice, but I still prefer D.
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Glendora
8 months ago
Wait, are we really saying C is correct? That seems off.
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Jeannetta
8 months ago
Totally agree with D! Makes sense to have a formal process.
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Raylene
8 months ago
I think D is the right answer. Standard procedures are key.
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Talia
9 months ago
I vaguely recall that service requests are formalized, which makes me think D is the right choice, but I could be mixing it up with incidents.
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Louvenia
9 months ago
I think we had a practice question about service requests and workflows, and it mentioned using automation. So, C seems off to me.
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Elin
9 months ago
I'm not entirely sure, but I feel like complex service requests shouldn't be treated like normal changes. That makes me lean away from A.
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Serina
9 months ago
I remember we discussed how service requests often follow standard procedures, so I think D might be correct.
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Reena
9 months ago
This looks like a straightforward authentication question. I'll focus on identifying the key aspects of user authentication control.
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Ronald
9 months ago
Alright, I'm going to start by identifying the key information in the question. Then I'll carefully consider each answer choice and how it relates to the QAPI standards for these two plan types.
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Martina
9 months ago
Hmm, I'm a bit confused about the SSL offload aspect. I'll need to make sure I understand how that might be impacting the client certificate verification.
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Alaine
9 months ago
Ensuring everyone is trained in their roles could help, but I'm worried that might not be enough if people are still leaving the team.
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