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PeopleCert Exam ITIL-4-Foundation Topic 1 Question 83 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 83
Topic #: 1
[All ITIL-4-Foundation Questions]

What is the definition of ''service management''?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Katy at Apr 29, 2024, 08:35 PM

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Marquetta
22 days ago
I'm going to have to go with Option D. It just has that perfect balance of organizational capabilities and value creation that defines service management.
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Gladys
23 days ago
Haha, Option B sounds like a job description for a marketing team, not a definition of service management!
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Dante
24 days ago
I'm not sure why anyone would pick Option A. That's more of a definition of a 'service' rather than 'service management'.
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Eveline
25 days ago
I'm leaning towards Option C. It's all about the joint activities between the provider and consumer to ensure value is co-created, which is the essence of service management.
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Tamera
18 hours ago
I agree, Option C is the best choice. It really emphasizes the collaboration between the provider and consumer.
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Fannie
30 days ago
Option D seems like the most comprehensive definition of service management. It's about the specialized capabilities that enable value creation for customers through services.
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Kerrie
7 days ago
I agree, option D really captures the essence of service management.
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Janine
2 months ago
I agree with Beatriz, D) makes more sense because it focuses on organizational capabilities for delivering value to customers.
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Beatriz
2 months ago
I believe it's D) A set of specialized organizational capabilities for enabling value for customers in the form of services.
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Jeniffer
2 months ago
I think the definition of service management is C) Join activities performed by a service provider and a service consumer to ensure continual value co-creation.
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King
2 months ago
I agree with Shenika, D makes sense because service management involves providing value to customers through specialized capabilities.
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Shenika
2 months ago
I believe it is D) A set of specialized organizational capabilities for enabling value for customers in the form of services.
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Antonio
2 months ago
I think the definition of service management is C) Join activities performed by a service provider and a service consumer to ensure continual value co-creation.
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