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PeopleCert Exam ITIL-4-Foundation Topic 1 Question 80 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 80
Topic #: 1
[All ITIL-4-Foundation Questions]

When is the earliest that a workaround can be documented in 'problem management'?

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Suggested Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


by Erick at Mar 17, 2024, 09:59 PM

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Jules
3 months ago
Hmm, I think I'll just flip a coin. Workarounds, problems, resolutions - it's all the same to me. As long as I pass this exam, that's all that matters!
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Valentin
1 months ago
C) After the problem has been analyzed
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Francoise
2 months ago
B) After the problem has been prioritized
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Elenora
2 months ago
A) After the problem has been logged
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Tabetha
3 months ago
I'm just going to document a workaround for this exam question. That way, I'll always be ready, even if the problem hasn't been resolved yet. Problem management, schmoblem management!
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Janna
1 months ago
C) After the problem has been analyzed
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Andrew
2 months ago
B) After the problem has been prioritized
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Junita
2 months ago
A) After the problem has been logged
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Broderick
3 months ago
A is the way to go. As soon as the problem is logged, you can start documenting a workaround. Who needs to wait for the rest of the process?
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Jacinta
2 months ago
User 4: I agree, it's important to start documenting as soon as the problem is identified.
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Arthur
2 months ago
User 3: Exactly, documenting a workaround early can save time and effort in problem management.
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Mohammad
2 months ago
User 2: Mohammad is right, no need to wait for the problem to be prioritized or resolved.
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Maryrose
2 months ago
User 1: A) After the problem has been logged
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Karan
3 months ago
I'm going with B. Prioritizing the problem is the key step before you can start working on a workaround. Gotta make sure it's a high enough priority first.
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Dell
3 months ago
But wouldn't it be more efficient to document the workaround after the problem has been resolved?
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Carmen
3 months ago
D is the correct answer. You need to resolve the problem first before you can document the workaround. Anything else would be like trying to fix a problem before you know what's causing it.
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Tiera
2 months ago
D) After the problem has been resolved
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Armanda
2 months ago
C) After the problem has been analyzed
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Sylvie
2 months ago
B) After the problem has been prioritized
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Franchesca
2 months ago
A) After the problem has been logged
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Paz
3 months ago
D) After the problem has been resolved
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Claribel
3 months ago
C) After the problem has been analyzed
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Daisy
3 months ago
B) After the problem has been prioritized
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Kris
3 months ago
A) After the problem has been logged
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Hermila
3 months ago
I agree with Stephen. It makes sense to document the workaround after understanding the problem.
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Louvenia
4 months ago
I think the answer is C. You can't document a workaround until you've analyzed the problem and figured out how to fix it. Anything else would be putting the cart before the horse.
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Stephen
4 months ago
I think the workaround can be documented after the problem has been analyzed.
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