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PeopleCert Exam ITIL-4-Foundation Topic 1 Question 80 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 80
Topic #: 1
[All ITIL-4-Foundation Questions]

When is the earliest that a workaround can be documented in 'problem management'?

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Suggested Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


by Erick at Mar 17, 2024, 09:59 PM

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Dell
6 days ago
But wouldn't it be more efficient to document the workaround after the problem has been resolved?
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Carmen
7 days ago
D is the correct answer. You need to resolve the problem first before you can document the workaround. Anything else would be like trying to fix a problem before you know what's causing it.
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Hermila
8 days ago
I agree with Stephen. It makes sense to document the workaround after understanding the problem.
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Louvenia
10 days ago
I think the answer is C. You can't document a workaround until you've analyzed the problem and figured out how to fix it. Anything else would be putting the cart before the horse.
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Stephen
16 days ago
I think the workaround can be documented after the problem has been analyzed.
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