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PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 80 Discussion

When is the earliest that a workaround can be documented in 'problem management'?
A) After the problem has been logged
B) After the problem has been prioritized
C) After the problem has been analyzed
D) After the problem has been resolved

PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 80 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 80
Topic #: 1
[All ITIL 4 Foundation Questions]

When is the earliest that a workaround can be documented in 'problem management'?

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Suggested Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


by Erick at Mar 17, 2024, 09:59 PM

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Kenny
9 months ago
Seems odd to document it before it's fully analyzed.
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Reita
9 months ago
Wait, can you really document a workaround before it's resolved?
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Alfred
9 months ago
Definitely after analysis, that's when you know the details.
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Dottie
10 months ago
I thought it had to be prioritized first?
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Therese
10 months ago
It can be documented right after logging the problem.
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Rene
10 months ago
I thought we only document workarounds after the problem is resolved, but that seems too late. I need to double-check my notes.
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Kiley
10 months ago
I feel like the analysis phase is crucial for understanding the problem, so maybe that's when we can document a workaround?
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Arlene
10 months ago
I remember something about prioritization being important, but I can't recall if that means we can document a workaround right after that.
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Luis
11 months ago
I think a workaround can be documented after the problem has been logged, but I'm not entirely sure.
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Arlette
11 months ago
I'm pretty confident that the correct answer is B - after the problem has been prioritized. That's when we would have a better understanding of the issue and be able to document a workaround.
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Hubert
11 months ago
Hmm, I'm a bit confused on this one. I'm not sure if the workaround can be documented as soon as the problem is logged or if we have to wait until it's been prioritized. I'll have to think this through carefully.
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Dulce
11 months ago
This is a tricky one. I'm not entirely sure when the earliest point is to document a workaround, but I think it's after the problem has been analyzed.
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Cherry
11 months ago
I'm leaning towards C - after the problem has been analyzed. That's when we would have the most information to determine an effective workaround and document it properly.
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Shawnta
11 months ago
Okay, I think I can handle this. I just need to find the relevant numbers in the balance sheet and apply the appropriate risk weights to calculate the total risk-weighted assets.
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German
11 months ago
Hmm, I'm a bit unsure about this one. The debt covenant restriction is throwing me off - I'll need to think through how that impacts the best financing choice.
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Alica
11 months ago
Ah, I see. The key is to match the number of tempdb data files to the number of logical CPUs to minimize contention and maximize parallelism. I'm confident 16 is the right answer.
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Jules
1 year ago
Hmm, I think I'll just flip a coin. Workarounds, problems, resolutions - it's all the same to me. As long as I pass this exam, that's all that matters!
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Valentin
1 year ago
C) After the problem has been analyzed
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Francoise
1 year ago
B) After the problem has been prioritized
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Elenora
1 year ago
A) After the problem has been logged
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Tabetha
1 year ago
I'm just going to document a workaround for this exam question. That way, I'll always be ready, even if the problem hasn't been resolved yet. Problem management, schmoblem management!
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Janna
1 year ago
C) After the problem has been analyzed
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Andrew
1 year ago
B) After the problem has been prioritized
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Junita
1 year ago
A) After the problem has been logged
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Broderick
1 year ago
A is the way to go. As soon as the problem is logged, you can start documenting a workaround. Who needs to wait for the rest of the process?
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Jacinta
1 year ago
User 4: I agree, it's important to start documenting as soon as the problem is identified.
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Arthur
1 year ago
User 3: Exactly, documenting a workaround early can save time and effort in problem management.
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Mohammad
1 year ago
User 2: Mohammad is right, no need to wait for the problem to be prioritized or resolved.
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Maryrose
1 year ago
User 1: A) After the problem has been logged
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Karan
1 year ago
I'm going with B. Prioritizing the problem is the key step before you can start working on a workaround. Gotta make sure it's a high enough priority first.
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Dell
1 year ago
But wouldn't it be more efficient to document the workaround after the problem has been resolved?
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Carmen
1 year ago
D is the correct answer. You need to resolve the problem first before you can document the workaround. Anything else would be like trying to fix a problem before you know what's causing it.
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Tiera
1 year ago
D) After the problem has been resolved
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Armanda
1 year ago
C) After the problem has been analyzed
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Sylvie
1 year ago
B) After the problem has been prioritized
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Franchesca
1 year ago
A) After the problem has been logged
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Paz
1 year ago
D) After the problem has been resolved
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Claribel
1 year ago
C) After the problem has been analyzed
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Daisy
1 year ago
B) After the problem has been prioritized
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Kris
1 year ago
A) After the problem has been logged
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Hermila
1 year ago
I agree with Stephen. It makes sense to document the workaround after understanding the problem.
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Louvenia
1 year ago
I think the answer is C. You can't document a workaround until you've analyzed the problem and figured out how to fix it. Anything else would be putting the cart before the horse.
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Stephen
1 year ago
I think the workaround can be documented after the problem has been analyzed.
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