PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 64 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 64
Topic #: 1

[All ITIL 4 Foundation Questions]

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

ACollaborate and promote visibility

BStart where you are

CFocus on value

DKeep it simple and practical

Show Suggested Answer

Suggested Answer: C

The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.

For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.

https://www.bmc.com/blogs/itil-continual-improvement/

by Alecia at Jan 05, 2023, 11:22 AM

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Emerson

10 months ago

Seems obvious, but some might think it's just common sense.

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Ceola

10 months ago

Wait, are we really asking stakeholders to review? That's surprising!

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Hyun

10 months ago

Not sure, could it also relate to "Focus on value"?

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Ona

10 months ago

I agree, it’s all about getting input from stakeholders!

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Micah

10 months ago

That's definitely "Collaborate and promote visibility."

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Buddy

11 months ago

"Start where you are" sounds familiar too, but I feel like that’s more about assessing the current state rather than involving stakeholders directly.

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Sharika

11 months ago

I remember a practice question about stakeholder engagement, and it pointed towards collaboration, so I’m leaning towards A.

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Jerry

11 months ago

I'm not entirely sure, but "Focus on value" could also fit since getting feedback might help ensure the change adds value.

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Alpha

11 months ago

I think this might relate to "Collaborate and promote visibility," since involving stakeholders seems to emphasize teamwork.

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Josefa

11 months ago

Hmm, this looks like a tricky one. I'll need to think through the options carefully to make sure I choose the right approach.

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Ozell

11 months ago

This looks like a pretty straightforward problem. I think I can handle it - just need to identify the different paths through the application and make sure I cover them all.

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Chauncey

1 year ago

Wait, wait, wait... they're asking a stakeholder to review a planned change? Sounds like a classic case of 'the blind leading the blind'! But hey, at least they're keeping it simple and practical, right?

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Elenor

1 year ago

C) Focus on value

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Sharen

1 year ago

B) Start where you are

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Genevieve

1 year ago

A) Collaborate and promote visibility

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Olga

1 year ago

Hold up, is this a trick question? I'm going to have to go with B) Start where you are. Gotta crawl before you can walk, you know?

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Lanie

1 year ago

Hmm, this one is tricky. I'm going to go with D) Keep it simple and practical. Ain't nobody got time for complicated change management schemes!

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Cecilia

1 year ago

I see your point, but starting where you are can also be effective.

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Gladys

1 year ago

True, but focusing on value should be the top priority.

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Lynelle

1 year ago

But don't you think collaborating and promoting visibility is important too?

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Elza

1 year ago

I agree, keeping it simple and practical is the way to go.

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Antonio

1 year ago

Collaborating and promoting visibility can also help ensure everyone is on board with the change.

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Viola

1 year ago

I think focusing on value is important too, but simplicity is key.

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Jannette

1 year ago

Yeah, complicated change management can just lead to confusion and resistance.

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Claribel

1 year ago

I agree, keeping it simple and practical is always the way to go.

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Daniel

1 year ago

Ah, the age-old question of how to manage change effectively. I think the answer is C) Focus on value. After all, that's what the stakeholder is here for, right?

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Lea

1 year ago

Collaborating and promoting visibility can also help ensure the change is successful.

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Tiffiny

1 year ago

I agree, focusing on value is key when reviewing a planned change.

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Robt

1 year ago

I think it could also be C) Focus on value, as involving stakeholders can help ensure the change adds value.

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Reita

1 year ago

This question is testing our understanding of the guiding principles of change management. Based on the information provided, I believe the correct answer is A) Collaborate and promote visibility.

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