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PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 23 Discussion

Which practice involves the management of vulnerabilities that were not identified before the service went live?
B) Problem management
A) Service request management
C) Change control
D) Service level management

PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 23 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 23
Topic #: 1
[All ITIL 4 Foundation Questions]

Which practice involves the management of vulnerabilities that were not identified before the service went live?

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Suggested Answer: B

by Merlyn at May 05, 2022, 01:25 AM

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Trina
8 months ago
Surprised this is even a question!
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Erasmo
8 months ago
I thought service request management was the answer.
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Santos
8 months ago
Wait, isn't it change control?
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Lamar
8 months ago
Totally agree with that!
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Aaron
8 months ago
It's definitely problem management.
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Coral
9 months ago
I recall a practice question that mentioned problem management handling unknown issues, so that might be the right answer here.
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Loreen
9 months ago
I feel like service request management could be a contender, but it seems more focused on user requests than on vulnerabilities.
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Luis
9 months ago
I think this might be related to problem management since it deals with issues that arise after a service is live.
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Avery
9 months ago
I'm not entirely sure, but I remember something about change control being more about managing changes rather than vulnerabilities.
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Malcolm
9 months ago
I'm pretty sure Service Groups are used for grouping hosts for batch configuration, so I'll go with option C.
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Alethea
9 months ago
I'm a bit confused by the wording of the question. Does "What must be added" mean we need to add something to the existing code, or are we starting from scratch? I think I'd go with option C just to be safe, but I'm not 100% sure.
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