PeopleCert ITIL 4 Foundation Exam - Topic 1 Question 115 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 115
Topic #: 1

[All ITIL 4 Foundation Questions]

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

AProblem identification

BProblem control

CError control

DProblem analysis

Show Suggested Answer

Suggested Answer: C

Error controlalso regularly re-assesses the status ofknown errorsthat have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds

https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,resolutions%2C%20and%20effectiveness%20of%20workarounds.

by Franklyn at Nov 25, 2025, 11:12 AM

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Jamey

3 days ago

Not so sure. I lean towards D) Problem analysis.

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Marge

8 days ago

I agree, B) makes sense. Regular checks are key.

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Levi

13 days ago

Surprised it's not A, that seems more logical!

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Elenor

18 days ago

Totally agree, B is the right answer!

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Juan

23 days ago

Wait, are we sure it's not C) Error control?

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Theola

28 days ago

I thought it was A) Problem identification.

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Jenifer

2 months ago

Workarounds? More like "work-arounds-the-problem"! I'm going with B) Problem control.

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Glynda

2 months ago

B) Problem control, for sure. Workarounds need to be constantly monitored and improved.

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Scarlet

2 months ago

A) Problem identification? Nah, that's just the start. Gotta go with D) Problem analysis.

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Micheline

2 months ago

D) Problem analysis seems like the obvious choice here. Gotta analyze that problem thoroughly!

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Zena

2 months ago

I think it's B) Problem control. Gotta keep those workarounds in check!

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Eleonora

2 months ago

I practiced a similar question, and I think it was problem control that was mentioned in that context.

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Stefanie

3 months ago

I feel like problem analysis might involve some reassessment, but I can't recall if it's specifically about workarounds.

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Emiko

3 months ago

I remember something about error control focusing on the root causes, so it can't be that one.

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Billy

3 months ago

I think the phase that deals with workarounds is related to problem control, but I'm not entirely sure.

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Ira

3 months ago

I'm not totally sure about this one. I know problem management has different phases but I'm drawing a blank on the specifics right now. I'll have to review my notes before deciding.

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Art

3 months ago

I'm pretty confident this is B) Problem control. That's where you'd implement and review temporary fixes before fully resolving the underlying problem.

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Kina

3 months ago

Okay, let me walk through this step-by-step. Problem identification is just recognizing the issue, and error control is more about fixing the root cause. I'm leaning towards problem control since that's where you'd monitor the effectiveness of temporary workarounds.

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Lamar

4 months ago

It's definitely B) Problem control.

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Lindsay

4 months ago

I think it's B) Problem control. Feels right.

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Shannon

4 months ago

I’m with B) too. Workarounds need constant review.

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Marta

5 months ago

Hmm, I'm a bit unsure on this one. Is it problem control or problem analysis? I'll have to think through the different phases of problem management to decide.

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Jaclyn

5 months ago

I think this one is asking about the problem management process. The regular re-assessment of workarounds sounds like it would be part of the problem control phase.

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Arminda

4 months ago

I agree, it seems like problem control.

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Ivan

4 months ago

Problem control is the best choice for this question!

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