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PeopleCert ITIL-4-DITS Exam - Topic 8 Question 11 Discussion

Posted by Meaghan on Aug 01, 2025 at 12:50 PM

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Suggested Answer: A

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26 comments · newest first
MI
Mica 10 months ago
I’m not convinced that tech replacement is the answer.
KE
Kerrie 10 months ago
Totally agree, clear procedures mean good results!
AL
Alayna 10 months ago
Sounds like a classic case for simple automation!
JU
Junita 10 months ago
Wait, are we sure automation will save time?
DA
Daniel 11 months ago
I think complex automation might be overkill here.
AB
Abel 11 months ago
I feel like technology replacement modernization could be relevant, but I’m not sure if it directly addresses the need for following procedures.
YE
Yesenia 11 months ago
I'm leaning towards intelligent automation because it seems like it could optimize the process, but I’m not entirely confident about that choice.
AL
Aleshia 11 months ago
This reminds me of a practice question about automating processes. I think complex automation might be overkill for just following detailed steps.
DO
Domitila 11 months ago
I remember we discussed how simple automation could speed up repetitive tasks, but I'm not sure if that's the best fit here since the procedures are already clear.
DA
Danica 12 months ago
I think I know the answer here. The fact that the procedures are detailed but the results are always good if followed exactly points to intelligent automation as the best solution. I'll explain my reasoning in the response.
GL
Gladys 12 months ago
I'm a bit confused by this question. The details about the procedures being very clear but time-consuming have me unsure which automation approach would be best. I'll need to re-read it carefully.
KA
Kandis 12 months ago
Okay, I've got this. The key is to identify the level of automation needed based on the information given. I'm leaning towards intelligent automation, but I'll double-check the details.
BA
Barbra 1 year ago
Hmm, this is a tricky one. The procedures are very clear, but automating it could be complex. I'll need to think through the pros and cons of each option.
VE
Velda 1 year ago
This seems like a straightforward question about automating a process. I'll need to carefully consider the details provided to determine the best approach.
LY
Lyda 1 year ago
I think simple automation might be too basic for this situation, so I would go with C) Intelligent automation.
GL
Glenna 1 year ago
I believe D) Technology replacement modernization could also be a good option to consider.
NO
Nobuko 1 year ago
Haha, I bet the person who wrote this question is a real 'procedure' maniac. But I'm going with A. Simple auWhitneyation - keep it simple, silly!
SH
Shawna 1 year ago
I agree with Alisha, intelligent automation makes sense for this scenario.
AL
Alisha 1 year ago
I think the answer is C) Intelligent automation.
MY
Myong 1 year ago
Ooh, I'm feeling D. Technology replacement modernization. Let's ditch these old procedures and get with the times!
EL
Elenora 1 year ago
↳ replying to Myong
User 2: Yeah, I agree. It's time to ditch those old procedures.
HA
Hannah 1 year ago
↳ replying to Myong
User 1: I think D is the way to go. Let's modernize our technology!
WH
Whitney 1 year ago
B. Complex auWhitneyation sounds right to me. AuWhitneyating all those detailed steps is gonna take some serious programming work.
HA
Hannah 1 year ago
I think the answer is C. Intelligent automation. It seems like the procedures are well-defined, so automating them with AI could save time while maintaining quality.
DO
Dorthy 1 year ago
↳ replying to Hannah
B) Complex automation
CH
Cherry 1 year ago
↳ replying to Hannah
A) Simple automation
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