PeopleCert Exam ITIL-4-DITS Topic 8 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-4-DITS exam

Question #: 11
Topic #: 8

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

ASimple automation

BComplex automation

CIntelligent automation

DTechnology replacement modernization

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Suggested Answer: A

by Meaghan at Aug 01, 2025, 12:50 PM

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Hannah

9 hours ago

I think the answer is C. Intelligent automation. It seems like the procedures are well-defined, so automating them with AI could save time while maintaining quality.

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