PeopleCert ITIL 4 DITS Exam - Topic 8 Question 11 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam

Question #: 11
Topic #: 8

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

ASimple automation

BComplex automation

CIntelligent automation

DTechnology replacement modernization

Show Suggested Answer

Suggested Answer: A

by Meaghan at Aug 01, 2025, 12:50 PM

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Mica

8 months ago

I’m not convinced that tech replacement is the answer.

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Kerrie

8 months ago

Totally agree, clear procedures mean good results!

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Alayna

8 months ago

Sounds like a classic case for simple automation!

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Junita

9 months ago

Wait, are we sure automation will save time?

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Daniel

9 months ago

I think complex automation might be overkill here.

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Abel

9 months ago

I feel like technology replacement modernization could be relevant, but I’m not sure if it directly addresses the need for following procedures.

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Yesenia

9 months ago

I'm leaning towards intelligent automation because it seems like it could optimize the process, but I’m not entirely confident about that choice.

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Aleshia

10 months ago

This reminds me of a practice question about automating processes. I think complex automation might be overkill for just following detailed steps.

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Domitila

10 months ago

I remember we discussed how simple automation could speed up repetitive tasks, but I'm not sure if that's the best fit here since the procedures are already clear.

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Danica

10 months ago

I think I know the answer here. The fact that the procedures are detailed but the results are always good if followed exactly points to intelligent automation as the best solution. I'll explain my reasoning in the response.

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Gladys

10 months ago

I'm a bit confused by this question. The details about the procedures being very clear but time-consuming have me unsure which automation approach would be best. I'll need to re-read it carefully.

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Kandis

10 months ago

Okay, I've got this. The key is to identify the level of automation needed based on the information given. I'm leaning towards intelligent automation, but I'll double-check the details.

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Barbra

11 months ago

Hmm, this is a tricky one. The procedures are very clear, but automating it could be complex. I'll need to think through the pros and cons of each option.

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Velda

11 months ago

This seems like a straightforward question about automating a process. I'll need to carefully consider the details provided to determine the best approach.

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Lyda

11 months ago

I think simple automation might be too basic for this situation, so I would go with C) Intelligent automation.

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Glenna

11 months ago

I believe D) Technology replacement modernization could also be a good option to consider.

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Nobuko

1 year ago

Haha, I bet the person who wrote this question is a real 'procedure' maniac. But I'm going with A. Simple auWhitneyation - keep it simple, silly!

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Shawna

1 year ago

I agree with Alisha, intelligent automation makes sense for this scenario.

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Alisha

1 year ago

I think the answer is C) Intelligent automation.

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Myong

1 year ago

Ooh, I'm feeling D. Technology replacement modernization. Let's ditch these old procedures and get with the times!

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Elenora

11 months ago

User 2: Yeah, I agree. It's time to ditch those old procedures.

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Hannah

11 months ago

User 1: I think D is the way to go. Let's modernize our technology!

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Whitney

1 year ago

B. Complex auWhitneyation sounds right to me. AuWhitneyating all those detailed steps is gonna take some serious programming work.

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Hannah

1 year ago

I think the answer is C. Intelligent automation. It seems like the procedures are well-defined, so automating them with AI could save time while maintaining quality.

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Dorthy

11 months ago

B) Complex automation

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Cherry

1 year ago

A) Simple automation

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