PeopleCert ITIL-4-BRM Exam - Topic 2 Question 12 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 12
Topic #: 2

[All ITIL-4-BRM Questions]

Which TWO statements about BRM and third-party services are CORRECT?

1. BRM does not focus on suppliers as they never interact directly with the organization's users

2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach

3. BRM is not directly involved in and does not need to understand supplier services

4. BRM needs to understand dependencies on supplier services as they influence user experience

A1 and 2

B2 and 4

C1 and 3

D3 and 4

Show Suggested Answer

Suggested Answer: B

Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.

Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.

by France at Nov 23, 2025, 08:05 AM

Limited Time Offer

25%

Off

Get Premium ITIL-4-BRM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Cherri

1 day ago

I agree, suppliers impact user experience for sure!

upvoted 0 times

...

Stephen

6 days ago

BRM definitely needs to understand supplier services.

upvoted 0 times

...

Stacey

12 days ago

Option 1 is just plain wrong. Suppliers do interact with users, even if indirectly.

upvoted 0 times

...

Mertie

17 days ago

Definitely B. BRM can't just ignore suppliers, they need to make sure they're following the right approach.

upvoted 0 times

...

Lavera

22 days ago

Haha, I bet the exam writers are suppliers trying to trick us. Option B is the way to go!

upvoted 0 times

...

Barrett

27 days ago

I agree with John. Option 4 is key - BRM can't ignore supplier services if they impact the user.

upvoted 0 times

...

Breana

1 month ago

Option B is the correct answer. BRM needs to understand dependencies on supplier services as they influence user experience.

upvoted 0 times

...

Shonda

1 month ago

I’m a bit confused about statement 3; I thought BRM needed to understand supplier services to some extent, so that one seems off to me.

upvoted 0 times

...

Gertude

1 month ago

I practiced a similar question where BRM's role with suppliers was highlighted, and I think it was about ensuring they align with the organization's approach.

upvoted 0 times

...

Iesha

2 months ago

I feel like statement 4 makes sense because understanding supplier dependencies is crucial for user experience, but I'm not entirely sure about statement 2.

upvoted 0 times

...

Ty

2 months ago

Okay, I remember learning that BRM focuses on the organization's users, not the suppliers. So I'm going to go with option C on this one.

upvoted 0 times

...

Brande

2 months ago

BRM isn't directly involved with supplier services? That doesn't sound right to me. I feel like they need to understand that stuff to do their job properly.

upvoted 0 times

...

Trevor

2 months ago

I think BRM is involved with suppliers to some degree, but I'm not sure if they need to ensure suppliers follow their approach. Hmm, I'll have to think that one through.

upvoted 0 times

...