PeopleCert ITIL-4-BRM Exam - Topic 1 Question 16 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 16
Topic #: 1

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?

1. Workflow management tools

2. Mind mapping

3. Analysis and reporting tools

4. Knowledge management and sharing tools

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: C

Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.

Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.

by Sharan at Apr 05, 2026, 12:53 AM

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Santos

11 hours ago

I think workflow management tools could help visualize the processes, but I'm not sure if mind mapping is really the best fit for checking business models.

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