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An organization is finding that defects found in production had frequently already been identified and recorded in testing and staging and sometimes, although they optimized performance locally, they caused global degradation. Upon further inspection, it was found that this was happening because the testing phase was often delayed due to constraints around resource availability, impacting the flow of work from left to right.
Which of The Three Ways should they took to for direction on how to resolve the situation?
When work is delayed due to resource availability or local optimizations causing global degradation, the issue relates to The First Way---maximizing flow from left to right. Organizations should analyze and remove bottlenecks in the delivery pipeline (e.g., in testing).
Extract-style reference: ''Optimizing the flow of work requires eliminating bottlenecks, delays, and handoffs that slow the movement of changes from development to operations.'' --- The Phoenix Project DevOps Foundation courseware discusses value stream mapping and the First Way as critical tools for diagnosing and correcting such issues.