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Pegasystems PEGAPCDC87V1 Exam - Topic 6 Question 8 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 8
Topic #: 6
[All PEGAPCDC87V1 Questions]

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

Show Suggested Answer Hide Answer
Suggested Answer: B

Understand the Scenario: A Customer Service Representative (CSR) presents an offer to a customer, and the customer rejects the offer.

Next Step in Pega CDH:

In Pega Customer Decision Hub, when an offer is rejected, the system typically reevaluates the Next-Best-Action. This means it reassesses the available actions to determine the most appropriate next step for the customer based on current context and customer data.


Explanation of Other Options:

Sends a detailed email about the offer: This is not a standard next step in response to an offer rejection. The system focuses on reevaluating actions rather than automatically sending follow-up emails.

Adds the customer to the potential churn list: This action would depend on broader churn prediction strategies, not an immediate response to a single offer rejection.

Stops presenting offers to the customer: Pega CDH does not stop all offers based on a single rejection. It continuously evaluates and presents the most relevant offers.

Conclusion: When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the subsequent appropriate action.

by Avery at Jul 18, 2024, 08:18 PM

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Cyril
6 months ago
Totally agree with A, audience is crucial!
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Makeda
6 months ago
Wait, can they really limit it to just that income?
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In
6 months ago
I think C makes more sense for conditions.
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Caitlin
7 months ago
Definitely B, customer segment is key here!
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Queenie
7 months ago
You need to set the audience based on income.
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Coral
7 months ago
Prioritization formula sounds like it could help in deciding who gets the Gold card, but I’m not confident it’s the main configuration needed.
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Irene
7 months ago
I feel like the engagement policy condition could be important, but I can't recall if it directly relates to income thresholds.
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Renato
7 months ago
I remember practicing a similar question where we had to define customer segments. That might be relevant here too.
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Cassi
8 months ago
I think we need to set up the audience based on income levels, but I'm not entirely sure if that's the right approach.
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Lacey
8 months ago
I'm confident the answer is Customer segment. The question is specifically asking about configuring the Next-Best-Action Designer to target customers with a certain income level, so that's the logical choice.
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Yolando
8 months ago
Okay, I've got this. The question is asking about how to configure the Next-Best-Action Designer to offer the Gold credit card to customers with an annual income over $150,000. Based on that, I believe the answer is Customer segment.
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An
8 months ago
This looks like a straightforward question about configuring the Next-Best-Action Designer. I think the key is to identify the right element to configure based on the criteria provided.
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Laticia
8 months ago
Hmm, I'm a bit unsure about this one. Is it asking about the audience, customer segment, engagement policy, or prioritization formula? I'll need to carefully review the options to determine the correct configuration.
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Irma
8 months ago
This seems like a good opportunity to apply my knowledge of secure communication APIs. I think I've got a solid strategy for tackling this question.
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Wai
8 months ago
I'm a bit confused by all the different options. I'll need to review the details of each one and make sure I understand the implications before deciding. This is going to take some careful analysis.
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Stefany
1 year ago
Wait, hold on a second. Does the bank even have a Gold credit card option? I mean, if they don't, this whole question is just a waste of time. Maybe they should focus on that first before worrying about the technical details.
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Kallie
1 year ago
Wow, this is a real head-scratcher. I might as well just flip a coin at this point. Or maybe I should ask the bank teller for help. They're bound to know, right?
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Albina
1 year ago
You know, I'm pretty sure the bank wants to offer this card to their top-earning customers. So, A, Audience, is the clear answer here. Easy peasy!
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Gearldine
11 months ago
C) Engagement policy condition
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Lazaro
11 months ago
Exactly! The bank wants to target customers with a high income.
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Hubert
12 months ago
A) Audience
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Dewitt
1 year ago
Nah, nah, you guys are missing the point. This is all about prioritizing the right customers, so D, Prioritization formula, is the way to go.
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Paris
11 months ago
Let's make sure we configure the Prioritization formula correctly for this scenario.
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Beata
12 months ago
Yeah, we need to focus on prioritizing the right customers.
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Laurel
1 year ago
I think D, Prioritization formula, is the key here.
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Malissa
1 year ago
Hold up, aren't we supposed to configure the customer segment for this? I feel like B is the way to go here.
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Isidra
11 months ago
Let's double-check the requirements before making a decision on which option to choose.
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Yan
12 months ago
I agree with you, it should be B) Customer segment that we configure for this.
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Van
1 year ago
No, I'm pretty sure it's D) Prioritization formula that we need to set up.
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Vicky
1 year ago
I think it's actually C) Engagement policy condition that needs to be configured.
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Annalee
1 year ago
Hmm, this seems pretty straightforward. I'd say the answer is C, Engagement policy condition. That's where you'd set the income threshold, right?
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Vanesa
1 year ago
Yes, the Engagement policy condition is where you would set the income threshold to determine eligibility for the Gold credit card.
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Kris
1 year ago
I think you're right. That's where you would define the criteria for offering the Gold credit card.
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Arlyne
1 year ago
I believe Customer segment would also be important to consider for offering the Gold credit card.
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Colene
1 year ago
I agree with Regenia, we need to target customers with annual income over USD150000.
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Regenia
1 year ago
I think we should configure the Audience in the Next-Best-Action Designer.
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