Pegasystems PEGAPCDC87V1 Exam - Topic 6 Question 8 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 8
Topic #: 6

[All PEGAPCDC87V1 Questions]

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

AAudience

BCustomer segment

CEngagement policy condition

DPrioritization formula

Show Suggested Answer

Suggested Answer: B

Understand the Scenario: A Customer Service Representative (CSR) presents an offer to a customer, and the customer rejects the offer.

Next Step in Pega CDH:

In Pega Customer Decision Hub, when an offer is rejected, the system typically reevaluates the Next-Best-Action. This means it reassesses the available actions to determine the most appropriate next step for the customer based on current context and customer data.

Explanation of Other Options:

Sends a detailed email about the offer: This is not a standard next step in response to an offer rejection. The system focuses on reevaluating actions rather than automatically sending follow-up emails.

Adds the customer to the potential churn list: This action would depend on broader churn prediction strategies, not an immediate response to a single offer rejection.

Stops presenting offers to the customer: Pega CDH does not stop all offers based on a single rejection. It continuously evaluates and presents the most relevant offers.

Conclusion: When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the subsequent appropriate action.

by Avery at Jul 18, 2024, 08:18 PM

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Cyril

3 months ago

Totally agree with A, audience is crucial!

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Makeda

3 months ago

Wait, can they really limit it to just that income?

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In

3 months ago

I think C makes more sense for conditions.

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Caitlin

4 months ago

Definitely B, customer segment is key here!

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Queenie

4 months ago

You need to set the audience based on income.

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Coral

4 months ago

Prioritization formula sounds like it could help in deciding who gets the Gold card, but I’m not confident it’s the main configuration needed.

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Irene

4 months ago

I feel like the engagement policy condition could be important, but I can't recall if it directly relates to income thresholds.

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Renato

4 months ago

I remember practicing a similar question where we had to define customer segments. That might be relevant here too.

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Cassi

5 months ago

I think we need to set up the audience based on income levels, but I'm not entirely sure if that's the right approach.

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Lacey

5 months ago

I'm confident the answer is Customer segment. The question is specifically asking about configuring the Next-Best-Action Designer to target customers with a certain income level, so that's the logical choice.

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Yolando

5 months ago

Okay, I've got this. The question is asking about how to configure the Next-Best-Action Designer to offer the Gold credit card to customers with an annual income over $150,000. Based on that, I believe the answer is Customer segment.

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An

5 months ago

This looks like a straightforward question about configuring the Next-Best-Action Designer. I think the key is to identify the right element to configure based on the criteria provided.

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Laticia

5 months ago

Hmm, I'm a bit unsure about this one. Is it asking about the audience, customer segment, engagement policy, or prioritization formula? I'll need to carefully review the options to determine the correct configuration.

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Irma

5 months ago

This seems like a good opportunity to apply my knowledge of secure communication APIs. I think I've got a solid strategy for tackling this question.

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Wai

5 months ago

I'm a bit confused by all the different options. I'll need to review the details of each one and make sure I understand the implications before deciding. This is going to take some careful analysis.

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Stefany

9 months ago

Wait, hold on a second. Does the bank even have a Gold credit card option? I mean, if they don't, this whole question is just a waste of time. Maybe they should focus on that first before worrying about the technical details.

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Kallie

9 months ago

Wow, this is a real head-scratcher. I might as well just flip a coin at this point. Or maybe I should ask the bank teller for help. They're bound to know, right?

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