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Pegasystems PEGAPCDC87V1 Exam Questions

Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1
Exam Code: PEGAPCDC87V1
Related Certification(s): Pegasystems Pega Certified Decisioning Consultant Certification
Certification Provider: Pegasystems
Number of PEGAPCDC87V1 practice questions in our database: 184 (updated: Apr. 18, 2025)
Expected PEGAPCDC87V1 Exam Topics, as suggested by Pegasystems :
  • Topic 1: Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
  • Topic 2: Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
  • Topic 3: Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
  • Topic 4: Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
  • Topic 5: AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
  • Topic 6: Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.
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Myra

25 days ago
Just became a Certified Pega Decisioning Consultant! Pass4Success's quick prep was exactly what I needed.
upvoted 0 times
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Virgie

2 months ago
PCDC exam success! Pass4Success's questions aligned perfectly with the actual test. Highly recommend!
upvoted 0 times
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Temeka

3 months ago
New Pega Decisioning Consultant certification achieved! Pass4Success made it possible with their focused content.
upvoted 0 times
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Franchesca

3 months ago
Passing the Pega Decisioning Consultant exam was a significant achievement for me, thanks to the Pass4Success practice questions. One tricky question was about engagement policies, particularly how to define engagement rules for various customer journeys. I wasn't sure of my answer, but I passed.
upvoted 0 times
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Leana

4 months ago
Passed the Pega exam today! Pass4Success's prep material was invaluable. Thanks for the efficient study aid!
upvoted 0 times
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Adelina

4 months ago
I am proud to have passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a great help. A difficult question I encountered was about actions and treatments, specifically how to customize treatments for different customer segments. I had to think on my feet for that one.
upvoted 0 times
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Jame

5 months ago
The Pega Decisioning Consultant exam was challenging, but I passed with the help of Pass4Success practice questions. One question that puzzled me was about Next-Best-Action concepts, particularly how to prioritize actions based on customer behavior. I wasn't entirely sure, but I managed to get it right.
upvoted 0 times
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Louvenia

5 months ago
PCDC 87V1 exam: check! Couldn't have done it without Pass4Success. Their questions were a lifesaver!
upvoted 0 times
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Donte

5 months ago
I successfully passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a key resource. There was a question about channels, specifically how to integrate different communication channels into a unified customer experience. I had to guess on that one, but I still passed.
upvoted 0 times
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Lucina

6 months ago
Passing the Pega Decisioning Consultant exam was a milestone for me, and the Pass4Success practice questions were invaluable. One question I found difficult was about decision strategies, particularly how to design a strategy that balances business objectives with customer needs. I wasn't sure of my answer, but I made it through.
upvoted 0 times
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Gianna

6 months ago
Certified Pega Decisioning Consultant here! Pass4Success helped me prepare in record time. Grateful!
upvoted 0 times
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Tammara

6 months ago
The Pega Decisioning Consultant exam was tough, but I passed with the help of Pass4Success practice questions. A question that gave me pause was about business agility for 1:1 customer engagement, specifically how to implement agile methodologies in decisioning processes. I had to rely on my intuition for that one.
upvoted 0 times
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Tuyet

7 months ago
I am thrilled to have passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a big help. One challenging question asked about contact policy and volume constraints, particularly how to manage customer contact frequency. I wasn't entirely confident in my answer, but I still passed.
upvoted 0 times
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Cristy

7 months ago
Wow, the PCDC exam was tough, but I made it! Pass4Success really came through with relevant material.
upvoted 0 times
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Cristy

7 months ago
The exam tested knowledge on real-time containers. Understand their role in enabling real-time decisioning in Pega.
upvoted 0 times
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Johnathon

7 months ago
Passing the Pega Decisioning Consultant exam was a great achievement for me, thanks to the Pass4Success practice questions. There was a tricky question about engagement policies, specifically how to set up eligibility criteria for different customer segments. I had to think hard about it, but I got it right in the end.
upvoted 0 times
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Kristeen

7 months ago
Passed the PCDC 87V1 exam thanks to Pass4Success! Their practice questions really helped me prepare in a short time. Make sure to study adaptive decision management thoroughly!
upvoted 0 times
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Lemuel

8 months ago
I recently passed the Pega Decisioning Consultant exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the different types of actions and treatments used in decision strategies. I wasn't entirely sure how to differentiate between them, but I managed to get through it.
upvoted 0 times
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Katie

8 months ago
Just passed the PCDC 87V1 exam! Pass4Success's practice questions were spot-on. Thanks for the quick prep!
upvoted 0 times
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Free Pegasystems PEGAPCDC87V1 Exam Actual Questions

Note: Premium Questions for PEGAPCDC87V1 were last updated On Apr. 18, 2025 (see below)

Question #1

A strategy designer has created 10 actions in the Sales/Credit Cards group and 10 actions in the Sales/Mortgages group. He would like to import all 10 actions from the Credit Cards group and only two actions from the Mortgage group into one decision strategy. What is the minimum number of Proposition Data components he needs to use in his strategy?

Reveal Solution Hide Solution
Correct Answer: B

Proposition Data Components - These components in a decision strategy are used to import and reference actions or propositions.

Requirement - The strategy designer wants to import all actions from one group and a subset from another.

Minimum Number Calculation:

One component for importing all 10 actions from the Sales/Credit Cards group.

Another component for importing the 2 specific actions from the Sales/Mortgages group.


Pega Customer Decision Hub User Guide 8.6, Section on configuring and using Proposition Data components in strategies .

Question #2

Myco, a telco, wants to present their customers with new 5G data plans -- the Unlimited plan, the 500GB plan, and the 100GB plan -- on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration. In this scenario, which report will test this requirement?

Reveal Solution Hide Solution
Correct Answer: C

The Action Distribution Report is designed to test how new offers will be distributed by running a distribution test that only considers eligibility without arbitration. This report helps in understanding how different actions or offers are being allocated to customers based on the eligibility criteria defined in the engagement policies, without taking into account the arbitration logic.


Running distribution tests and generating reports (Page 152-153)

Using Action Distribution Report to evaluate offer allocations (Page 155-157)

Question #3

U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel. The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

Reveal Solution Hide Solution
Correct Answer: B, E

Ensuring the Email Channel is Enabled:

Navigate to the Channels tab in the Next-Best-Action Designer.

Ensure that the toggle for the Email channel is set to ON.

This action enables the email channel, making it available for use in Next-Best-Action strategies.


Configuring Arbitration for Email Actions:

Arbitration rules determine the prioritization of actions in the Next-Best-Action framework.

Navigate to the Arbitration tab in the Next-Best-Action Designer.

Configure the arbitration settings to boost the prioritization of actions intended for email.

This step ensures that email actions are given appropriate weight and are more likely to be selected for delivery via the email channel.

Question #4

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer, Twenty year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Reveal Solution Hide Solution
Correct Answer: C

To implement the required changes for the mortgage offers, you should create two separate change requests in the 1:1 Operations Manager portal. This ensures each change is tracked and managed individually.

Update Suitability Condition for Fifteen-Year Fixed-Rate Mortgage Offer:

Step 1: Log into the 1:1 Operations Manager Portal.

Step 2: Create a change request for updating the suitability condition of the Fifteen-Year Fixed-Rate Mortgage offer.

Step 3: Specify the details of the change, including the new suitability condition (Credit Score > 450).

Step 4: Submit the change request for approval and implementation.

Introduce a New Offer - Twenty-Year Fixed-Rate Mortgage:

Step 1: In the 1:1 Operations Manager Portal, create a new change request for introducing the Twenty-Year Fixed-Rate Mortgage offer.

Step 2: Define the new offer, including its eligibility, applicability, and suitability conditions (Credit Score > 600).

Step 3: Configure the necessary treatments and engagement policies for the new offer.

Step 4: Submit this change request for approval and implementation.

Best Practices:

Creating separate change requests ensures that each modification is properly documented and approved, reducing the risk of errors and making it easier to track changes.

This approach also allows for independent testing and validation of each change before it goes live.


Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Managing business-as-usual changes with Pega 1:1 Operations Manager' section.

Pega documentation on 'Creating change requests in 1:1 Operations Manager'.

By following these steps, U+ Bank can effectively manage the changes to their mortgage offers, ensuring that both the updated suitability condition and the new offer are correctly implemented.

Question #5

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

Reveal Solution Hide Solution
Correct Answer: C

Initial Configuration: U+ Bank has implemented Pega Customer Decision Hub for the contact center and now wants to extend it to the web channel.

Understand Channel Configuration: Pega CDH requires the configuration of channels in the Next-Best-Action Designer to ensure that treatments are correctly recommended.

Modify the Strategy Framework:

Next-Best-Action Framework: This strategy framework is used to determine the best actions for customers across various channels. It needs to be modified to include configurations specific to the web channel.

Steps to Modify:

Access Next-Best-Action Designer: Navigate to the Next-Best-Action Designer.

Channels Tab: Configure the new web channel in the Channels tab.

Modify the Strategy: Update the Next-Best-Action Framework strategy to incorporate the new web channel. This involves ensuring the new actions and treatments are included and prioritized correctly for the web channel.

According to the Pega Customer Decision Hub User Guide, modifying the framework strategy to cater to new channels is necessary for extending customer engagement (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on 'Understanding Next-Best-Action Designer channels').

Testing and Validation:

Test the new configurations to ensure treatments for the web channel are correctly recommended in the next-best-action suggestions.

Conclusion: To configure the new treatments for the web channel in the next-best-action recommendations, the Next-Best-Action Framework strategy must be modified to cater to the new web channel.


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