Free Preparation Discussions
MENU
Pegasystems PEGAPCDC87V1 Exam Questions
- Topic 1: Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
- Topic 2: Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
- Topic 3: Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
- Topic 4: Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
- Topic 5: AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
- Topic 6: Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.
Free Pegasystems PEGAPCDC87V1 Exam Actual Questions
Note: Premium Questions for PEGAPCDC87V1 were last updated On May. 25, 2026 (see below)
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
Next-Best-Action Offers Ranking: When a Customer Service Representative (CSR) is presented with a set of sales offers, the Next-Best-Action feature ranks these offers based on their relevance and priority.
Decision Making: This ranking helps the CSR to decide which offer to present to the customer, ensuring that the most appropriate and effective offer is chosen.
For a limited time period, a bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one. Which rule do you need to define to implement this business requirement?
Requirement:
The bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one within a limited time period.
Configuring Suppression Policy:
A suppression policy needs to be defined to prevent over-contacting customers.
Suppression policies automatically put an action on hold after specific criteria are met, such as a customer having already received a promotional email.
This ensures that customers are not bombarded with repeated offers, improving customer experience and adhering to communication limits.
U+ Bank's marketing department wants to promote various auto loan offers to qualified customers on its website by using the Pega Customer Decision Hub. The bank wants to show the offers on the customer's account page when customers log in to their account. The bank has defined several conditions customers must satisfy to see these auto loan offers.
As a decisioning consultant, which two of the following configurations do you implement to achieve the business requirement? (Choose Two)
To promote various auto loan offers to qualified customers on its website using Pega Customer Decision Hub, you need to:
Create a decision strategy: This involves defining the logic that determines which auto loan offers are most relevant to each customer based on their profile, behavior, and eligibility criteria.
Set up the business structure: This involves organizing the offers into a hierarchical structure of business issues and groups, such as categorizing them under a 'Loans' issue and an 'Auto Loans' group. This structure helps in managing and prioritizing the offers effectively.
In a decision strategy, you can use aggregation components to_______________.
Understanding Aggregation Components: Aggregation components in Pega decision strategies are used to perform calculations based on a list of actions. This can include summing values, calculating averages, or other statistical measures.
Use Case of Aggregation Components:
Set a Text Value: This is typically handled by Set Property or Data Transform components.
Filter Actions: Filters are used for filtering actions based on priority and relevance.
Choose Between Actions: This is typically handled by a Decision or Filter component.
Aggregation is specifically used to perform calculations based on a group of actions. It can be used to sum the total value of actions, calculate the average propensity, etc.
Implementation in Decision Strategy:
Add Aggregation Component: In the decision strategy, add an Aggregation component.
Define Calculation: Specify the type of calculation (sum, average, count, etc.) and the actions to be included in the calculation.
The Pega Customer Decision Hub User Guide mentions the use of aggregation components to perform calculations on action lists, confirming their primary function is for making calculations based on a list of actions (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on 'Using aggregation components in decision strategies').
Conclusion: In a decision strategy, aggregation components are used to make calculations based upon a list of actions, enabling the strategy to derive meaningful metrics from groups of actions.
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
Business Levers: These are used to apply weights to different actions or groups of actions to influence their prioritization based on business objectives.
Context Weighting: This factor is used to adjust the priority of actions based on the specific context of the customer interaction, ensuring that both business objectives and customer needs are balanced.
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Ronald Scott
4 days agoGary Young
24 days agoEmma Bailey
1 month agoMichael Howard
29 days agoPatricia Ramirez
1 month agoThomas Torres
26 days agoMichael Morris
1 month agoKaren Rodriguez
21 days agoShawn
2 months agoMalcolm
2 months agoStevie
2 months agoSharen
3 months agoJerlene
3 months agoGregg
3 months agoSheron
3 months agoCarma
4 months agoRebecka
4 months agoJustine
4 months agoTwanna
5 months agoTwanna
5 months agoVashti
5 months agoMarge
5 months agoYvonne
6 months agoDenny
6 months agoMarvel
6 months agoShawnda
6 months agoTran
7 months agoPauline
7 months agoLaura
7 months agoKanisha
7 months agoLovetta
8 months agoKarma
8 months agoRosio
8 months agoJenise
8 months agoMyrtie
9 months agoLina
9 months agoRoslyn
11 months agoMalika
12 months agoGilberto
1 year agoMyra
1 year agoVirgie
1 year agoTemeka
1 year agoFranchesca
1 year agoLeana
1 year agoAdelina
1 year agoJame
1 year agoLouvenia
1 year agoDonte
2 years agoLucina
2 years agoGianna
2 years agoTammara
2 years agoTuyet
2 years agoCristy
2 years agoCristy
2 years agoJohnathon
2 years agoKristeen
2 years agoLemuel
2 years agoKatie
2 years ago