Pegasystems Exam PEGAPCDC87V1 Topic 2 Question 29 Discussion

The best way to organize customer actions applicable to various business issues in Pega Customer Decision Hub is into a three-level hierarchy: Business issue > Group > Actions. This structure allows for clear categorization and management of actions based on their business purpose and relevance. The 'Business issue' represents the high-level goal (e.g., Retention, Acquisition), 'Group' categorizes the actions under each issue (e.g., Credit Cards, Mortgages), and 'Actions' are the specific offers or recommendations.