Pegasystems PEGAPCDC87V1 Exam - Topic 2 Question 29 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 29
Topic #: 2

[All PEGAPCDC87V1 Questions]

In an organization, customer actions are applicable to various business issues. What is the best way to organize them?

AInto a two-level hierarchy: Group > Actions

BInto a simple flat list including all actions

CInto a three-level hierarchy: Business issue > Group > Actions

DThe business structure is organized into a three-level hierarchy

EInto a two-level hierarchy: Business issue > Actions

Show Suggested Answer

Suggested Answer: C

The best way to organize customer actions applicable to various business issues in Pega Customer Decision Hub is into a three-level hierarchy: Business issue > Group > Actions. This structure allows for clear categorization and management of actions based on their business purpose and relevance. The 'Business issue' represents the high-level goal (e.g., Retention, Acquisition), 'Group' categorizes the actions under each issue (e.g., Credit Cards, Mortgages), and 'Actions' are the specific offers or recommendations.

by Milly at Jul 09, 2025, 05:03 AM

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Cherilyn

2 months ago

D seems a bit vague, not sure it adds value.

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Lenna

2 months ago

A flat list? That sounds chaotic.

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Jacqueline

2 months ago

I think option C makes the most sense.

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Claudio

3 months ago

Wait, are we sure a two-level hierarchy is enough?

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Leslie

3 months ago

Totally agree, a three-level hierarchy is more organized!

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Janey

3 months ago

I vaguely remember that organizing by business issue first could help prioritize actions, so maybe option E is the right choice?

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Denise

3 months ago

I feel like the three-level hierarchy makes sense because it connects actions to specific business issues, but I’m a bit uncertain about the details.

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Luis

4 months ago

I think a flat list might be too simplistic, but I can't recall if we practiced with a two-level hierarchy before.

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Maryrose

4 months ago

I remember we discussed hierarchies in class, but I'm not sure if a two-level or three-level structure is better for organizing actions.

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Louann

4 months ago

I feel pretty confident about this one. Based on the information provided, the three-level hierarchy of Business issue > Group > Actions seems like the most comprehensive and logical way to organize the customer actions in relation to the broader business context.

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Clay

4 months ago

This is a tricky one. I'm leaning towards the three-level hierarchy option, as that seems like it would provide the most detailed and nuanced way to capture the relationships between the different components. But I'll need to double-check the wording to make sure I'm interpreting that correctly.

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Deane

4 months ago

Okay, I think I have a strategy for this. I'll start by identifying the key elements - customer actions, business issues, and groups. Then I'll consider how those could be logically organized into a hierarchy to provide the most useful and comprehensive structure.

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Margot

5 months ago

Hmm, I'm a bit unsure about this one. The options seem to present different ways of organizing the information, but I'm not sure which one would be the "best" approach. I'll need to carefully read through each choice and think about the pros and cons.

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Adelina

5 months ago

This seems like a straightforward organizational question. I'd start by considering the different levels of hierarchy mentioned in the options and think about how that structure could best capture the customer actions.

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Jina

6 months ago

I agree with organizing them into a two-level hierarchy based on business issues.

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Nicolette

6 months ago

Haha, option D is just a statement, not an answer choice! I guess they threw that in there to see if anyone would fall for it.

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Irma

6 months ago

Option B is too simplistic. A flat list won't give the necessary level of detail and organization. C is the way to go.

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Fairy

6 months ago

I agree with Denae. Option C provides the best way to categorize and manage customer actions in relation to the overall business structure.

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Eun

5 months ago

I think organizing them into a three-level hierarchy makes the most sense.

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Denae

7 months ago

Option C seems the most logical way to organize customer actions. Having a three-level hierarchy allows for a clear and structured approach to managing business issues.

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