Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Pegasystems PEGAPCDC87V1 Exam - Topic 2 Question 29 Discussion

In an organization, customer actions are applicable to various business issues. What is the best way to organize them?
C) Into a three-level hierarchy: Business issue > Group > Actions
A) Into a two-level hierarchy: Group > Actions
B) Into a simple flat list including all actions
D) The business structure is organized into a three-level hierarchy
E) Into a two-level hierarchy: Business issue > Actions

Pegasystems PEGAPCDC87V1 Exam - Topic 2 Question 29 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 29
Topic #: 2
[All PEGAPCDC87V1 Questions]

In an organization, customer actions are applicable to various business issues. What is the best way to organize them?

Show Suggested Answer Hide Answer
Suggested Answer: C

The best way to organize customer actions applicable to various business issues in Pega Customer Decision Hub is into a three-level hierarchy: Business issue > Group > Actions. This structure allows for clear categorization and management of actions based on their business purpose and relevance. The 'Business issue' represents the high-level goal (e.g., Retention, Acquisition), 'Group' categorizes the actions under each issue (e.g., Credit Cards, Mortgages), and 'Actions' are the specific offers or recommendations.


by Milly at Jul 09, 2025, 05:03 AM

Limited Time Offer

25%

Off

Get Premium PEGAPCDC87V1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Cherilyn
7 months ago
D seems a bit vague, not sure it adds value.
upvoted 0 times
...
Lenna
7 months ago
A flat list? That sounds chaotic.
upvoted 0 times
...
Jacqueline
7 months ago
I think option C makes the most sense.
upvoted 0 times
...
Claudio
7 months ago
Wait, are we sure a two-level hierarchy is enough?
upvoted 0 times
...
Leslie
7 months ago
Totally agree, a three-level hierarchy is more organized!
upvoted 0 times
...
Janey
8 months ago
I vaguely remember that organizing by business issue first could help prioritize actions, so maybe option E is the right choice?
upvoted 0 times
...
Denise
8 months ago
I feel like the three-level hierarchy makes sense because it connects actions to specific business issues, but I’m a bit uncertain about the details.
upvoted 0 times
...
Luis
8 months ago
I think a flat list might be too simplistic, but I can't recall if we practiced with a two-level hierarchy before.
upvoted 0 times
...
Maryrose
8 months ago
I remember we discussed hierarchies in class, but I'm not sure if a two-level or three-level structure is better for organizing actions.
upvoted 0 times
...
Louann
9 months ago
I feel pretty confident about this one. Based on the information provided, the three-level hierarchy of Business issue > Group > Actions seems like the most comprehensive and logical way to organize the customer actions in relation to the broader business context.
upvoted 0 times
...
Clay
9 months ago
This is a tricky one. I'm leaning towards the three-level hierarchy option, as that seems like it would provide the most detailed and nuanced way to capture the relationships between the different components. But I'll need to double-check the wording to make sure I'm interpreting that correctly.
upvoted 0 times
...
Deane
9 months ago
Okay, I think I have a strategy for this. I'll start by identifying the key elements - customer actions, business issues, and groups. Then I'll consider how those could be logically organized into a hierarchy to provide the most useful and comprehensive structure.
upvoted 0 times
...
Margot
9 months ago
Hmm, I'm a bit unsure about this one. The options seem to present different ways of organizing the information, but I'm not sure which one would be the "best" approach. I'll need to carefully read through each choice and think about the pros and cons.
upvoted 0 times
...
Adelina
9 months ago
This seems like a straightforward organizational question. I'd start by considering the different levels of hierarchy mentioned in the options and think about how that structure could best capture the customer actions.
upvoted 0 times
...
Jina
11 months ago
I agree with organizing them into a two-level hierarchy based on business issues.
upvoted 0 times
...
Nicolette
11 months ago
Haha, option D is just a statement, not an answer choice! I guess they threw that in there to see if anyone would fall for it.
upvoted 0 times
...
Irma
11 months ago
Option B is too simplistic. A flat list won't give the necessary level of detail and organization. C is the way to go.
upvoted 0 times
...
Fairy
11 months ago
I agree with Denae. Option C provides the best way to categorize and manage customer actions in relation to the overall business structure.
upvoted 0 times
Eun
10 months ago
I think organizing them into a three-level hierarchy makes the most sense.
upvoted 0 times
...
...
Denae
11 months ago
Option C seems the most logical way to organize customer actions. Having a three-level hierarchy allows for a clear and structured approach to managing business issues.
upvoted 0 times
Sabra
11 months ago
I agree, option C does seem like the most logical choice for organizing customer actions.
upvoted 0 times
...
Carry
11 months ago
It's important to have a clear and structured approach when dealing with customer actions in an organization.
upvoted 0 times
...
Lavina
11 months ago
I think having a three-level hierarchy would definitely help in managing business issues effectively.
upvoted 0 times
...
Erick
11 months ago
I agree, option C does seem like the most logical choice for organizing customer actions.
upvoted 0 times
...
...
Nidia
11 months ago
I believe a simple flat list would be more efficient.
upvoted 0 times
...
Margret
12 months ago
I prefer a three-level hierarchy for better categorization.
upvoted 0 times
...
Kristin
1 year ago
I think organizing them into a two-level hierarchy makes sense.
upvoted 0 times
...

Save Cancel