Pegasystems PEGACPDC88V1 Exam - Topic 6 Question 26 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 26
Topic #: 6

U+ Bank, a retail bank, is currently presenting a cashback offer on its website.

Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45.

As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

AAdd a new treatment.

BEdit an existing treatment.

CEdit the engagement policy.

DEdit the action details.

ERemove existing treatment.

Show Suggested Answer

Suggested Answer: B, C, D

The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections. Service is the process of providing assistance and support to customers who have questions or problems. Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations. These are all business issues that can benefit from using the Next-Best-Action strategy. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Kris at Jul 15, 2024, 02:26 PM

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Carman

3 months ago

Not sure if this will actually attract more clients...

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Laurel

3 months ago

I think they should just edit the engagement policy.

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Dean

3 months ago

Wait, why SMS? Isn't that a bit outdated?

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Cristy

4 months ago

Lowering the debt-to-income ratio? Smart choice!

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Desmond

4 months ago

Sounds like a good move to reach more customers!

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Alyssa

4 months ago

I definitely think we need to edit the engagement policy, but I'm torn on the second task. Maybe we should add a new treatment for the SMS?

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Albina

4 months ago

I feel like editing the action details could also be important, but I can't recall if that's necessary for just updating the channel.

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Rolland

4 months ago

I'm a bit unsure about whether we should add a new treatment or just edit the existing one for the SMS channel. I remember a similar question about modifying offers.

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Donte

5 months ago

I think we might need to edit the engagement policy since we're changing the debt-to-income ratio. That seems like a key task.

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Jutta

5 months ago

Based on the question, I think the two tasks are to edit the engagement policy to update the debt-to-income ratio, and add a new treatment to present the cashback offer through SMS. The question is asking us to choose two, so those seem like the most relevant options.

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Ben

5 months ago

Okay, I've got it. The two tasks are to edit the engagement policy to lower the debt-to-income ratio threshold, and add a new treatment to present the cashback offer through SMS.

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Lyla

5 months ago

Hmm, let me think this through. The bank wants to present the cashback offer through a new channel, SMS, and update the suitability condition by lowering the debt-to-income ratio threshold. So I'm guessing the two tasks would be related to those changes.

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Josefa

5 months ago

This question seems straightforward. I think the key is to identify the two tasks required to update the cashback offer based on the new requirements.

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Lynette

5 months ago

I'm a bit confused on the difference between "edit an existing treatment" and "add a new treatment." Do I need to do both, or just one of those?

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Danica

5 months ago

I think option A makes the most sense since we learned that sharing personal info online can be really dangerous.

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Bobbye

5 months ago

I think the key here is to focus on the specific API request that will help determine the issue details, impacted hosts, and suggested actions. Option A looks promising, but I'll need to double-check the exact syntax.

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Bettina

10 months ago

Wait, they're lowering the debt-to-income ratio? Looks like the bank's motto is 'the more debt, the merrier!' Gotta love it. Anyway, A and C are the answers you're looking for.

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Genevieve

9 months ago

C) Edit the engagement policy.

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Markus

9 months ago

A) Add a new treatment.

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Carrol

10 months ago

Alright, let's see... Add a new treatment for the SMS channel, and edit the engagement policy to lower the debt-to-income ratio. Yep, that's it. Simple enough, but I bet the bank's IT team is gonna have a field day with this one.

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Alex

10 months ago

Hah, 'debt-to-income ratio' - sounds like the bank's trying to keep their customers in a permanent state of debt! Anyway, A and C are the right answers here.

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Gregoria

9 months ago

C) Edit the engagement policy.

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Eveline

9 months ago

A) Add a new treatment.

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Marge

10 months ago

Task A and Task C are definitely the way to go here. Gotta love how they're trying to reach more customers through SMS, but I wonder if that'll actually increase engagement.

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Desmond

10 months ago

I agree, adding a new treatment and editing the engagement policy will help reach more customers through SMS.

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Annalee

10 months ago

Task A and Task C are essential to update the cashback offer.

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Willodean

11 months ago

Looks like we need to update the cashback offer by creating a new treatment and editing the engagement policy. The bank wants to present the offer through SMS, so that's task A. And lowering the debt-to-income ratio threshold is task C.

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