Pegasystems PEGACPDC88V1 Exam - Topic 4 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 17
Topic #: 4

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

APaul rejected the Reward card offer once in contact center.

BPaul rejected the Reward card offer once on the web channel.

CPaul rejected other credit card offers twice on the web channel and once in contact center.

DPaul rejected other credit card offers once on the web channel and once in the contact center.

Show Suggested Answer

Suggested Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Belen at Apr 11, 2024, 06:03 PM

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Fernanda

3 months ago

I thought it was just about the Reward card rejection.

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Arlean

3 months ago

Totally agree with Sarah, C is the right choice!

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Elinore

3 months ago

Wait, can he really be suppressed for other offers?

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Mozell

4 months ago

I think it’s option C! Makes sense.

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Rory

4 months ago

Sounds like Paul rejected other offers too many times.

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Julene

4 months ago

I'm a bit confused about the time frames. If he rejected other offers, does that count towards the Reward card suppression? I need to double-check that part.

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Sharita

4 months ago

I feel like the answer could be related to other credit card offers he rejected. I practiced a similar question where multiple rejections affected the whole group.

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Gerald

4 months ago

I think if Paul rejected the Reward card once on the web, that might not be enough for suppression. It seems like he would need to reject it twice.

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Ellen

5 months ago

I remember we discussed how multiple rejections can lead to suppression, but I'm not sure if it applies to just the Reward card or all offers.

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Antonette

5 months ago

Okay, I think I've got it. The question says Paul can no longer see the Reward card offer, so that means the second policy must apply. The only option that matches that is C, where Paul rejected other credit card offers twice on the web and once in the contact center. That would trigger the 7-day suppression of the Reward card offer.

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Fernanda

5 months ago

I think the key here is to focus on the Reward card offer specifically. The question says Paul can no longer see that offer, so the second policy about suppressing the Reward card for 7 days after 2 rejections seems most relevant. I'd go with that and see if I can figure out which option matches the details provided.

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Maynard

5 months ago

Hmm, this seems a bit tricky. I'm not totally sure which policy is relevant here. I guess I'd start by trying to figure out if Paul rejected the Reward card offer specifically, or if he rejected other credit card offers. That could help determine which policy applies.

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Veronica

5 months ago

Okay, let's think this through step-by-step. The first policy says that if any credit card offer is rejected 3 times in 15 days, the group of offers is suppressed for 30 days. The second policy says the Reward card offer is suppressed for 7 days if it's rejected twice in 7 days. So we need to figure out which of these policies applies to Paul's situation.

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Margart

5 months ago

Hmm, I'm not totally sure about this one. The options seem a bit vague - I'll have to think it through carefully.

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Winifred

5 months ago

VFAT? Definitely not, that's more for FAT32 compatibility. I think the answer is either XFS or Ext3, but I'll have to review the differences between them.

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Annita

5 months ago

I'm a bit confused by the options. The requirement for no horizontal scaling makes me hesitant about the managed instance group approach. I'll need to re-read the question carefully.

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Rosio

10 months ago

Haha, poor Paul. Rejected one too many credit card offers, now he's in the doghouse with U+ Bank!

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Latosha

8 months ago

C) Paul rejected other credit card offers twice on the web channel and once in contact center.

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Janella

8 months ago

B) Paul rejected the Reward card offer once on the web channel.

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Denny

9 months ago

A) Paul rejected the Reward card offer once in contact center.

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Nickolas

10 months ago

Hmm, tricky one. But I'd say C is the right answer. Those bank policies can be a bit complex, but they've laid it out clearly here.

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Tran

8 months ago

Definitely, Paul probably needs to be more careful with his rejections in the future.

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Barbra

8 months ago

I agree, it's easy to miss out on offers with those rules in place.

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In

9 months ago

Yeah, that makes sense. The policies are pretty strict.

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Audria

10 months ago

I think it's C too. Paul must have rejected other credit card offers multiple times in different channels.

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Alonso

10 months ago

Definitely C. U+ Bank's policies are quite specific, and based on the information provided, that seems to be the correct reason why Paul can't see the Reward card offer anymore.

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Edwin

10 months ago

Aha, got it! It's C. Paul must have rejected other credit card offers two times on the web and once in the contact center, which triggered the suppression policy.

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Whitley

11 months ago

Hmm, I think it's C. U+ Bank's policy seems to suppress the Reward card offer if it's rejected twice in the last 7 days, and it also suppresses all credit card offers if any are rejected three times in the past 15 days.

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