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Pegasystems Exam PEGACPDC88V1 Topic 2 Question 39 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 39
Topic #: 2
[All PEGACPDC88V1 Questions]

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer , Twenty-year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Show Suggested Answer Hide Answer
Suggested Answer: A

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


by Alfreda at Jan 27, 2025, 11:58 AM

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Catina
2 months ago
I'm leaning towards C since it's two separate changes, but I'll have to double-check the details to be sure.
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Sherly
19 days ago
Definitely. That way, it's easier to monitor the progress and make adjustments if needed.
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Maynard
23 days ago
I agree. It's important to ensure that each change is properly documented and tracked.
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Jimmie
25 days ago
Yeah, it's always good to double-check the details before making a decision.
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Mary
2 months ago
I think C is the best option too. It makes sense to have separate change requests for each change.
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Lawrence
2 months ago
Ha, I bet the bank's IT team is really regretting their choice of 'Pega' for their software. Sounds like a real headache to manage!
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Glory
1 months ago
They should have chosen a simpler software solution.
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Glory
1 months ago
I agree, managing software updates can be a real headache.
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Nettie
1 months ago
It must be tough for the IT team to handle all these changes.
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Gerald
3 months ago
Hmm, I'm not sure. Option D seems like the safest bet since it covers both the Pega portal and the 1:1 Operations Manager portal.
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Blondell
1 months ago
Maybe, but Option D ensures all bases are covered.
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Willow
1 months ago
But wouldn't it be simpler to just go with Option A?
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Rory
1 months ago
Agreed, it covers both portals for a comprehensive approach.
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Meaghan
3 months ago
I think Option D is the best choice.
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Franklyn
3 months ago
Because one is for the new offer and the other is for updating the suitability condition.
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Georgiann
3 months ago
Why do you think that?
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Yoko
3 months ago
This seems straightforward. I'd go with option B since it's a change to the mortgage offers in the Pega Customer Decision Hub portal.
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Veda
2 months ago
Definitely, focusing on the Pega Customer Decision Hub portal for the mortgage offer updates is key here.
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Vilma
2 months ago
Yeah, option B seems like the most efficient choice for this change management requirement.
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Eloisa
3 months ago
I agree, keeping it simple with one change request in the right portal makes sense.
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Deangelo
3 months ago
Option B is the way to go. It's all about updating the offers in the Pega Customer Decision Hub portal.
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Franklyn
4 months ago
I think we should create two change requests.
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