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Pegasystems Exam PEGACPBA88V1 Topic 7 Question 13 Discussion

Actual exam question for Pegasystems's PEGACPBA88V1 exam
Question #: 13
Topic #: 7
[All PEGACPBA88V1 Questions]

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

What does the assignment urgency impact the deadline and passed deadline intervals?

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Suggested Answer: A

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.


Pega Academy: Service Level Agreements

Pega Documentation: SLA Urgency and Escalation Mechanisms

by Frank at Sep 16, 2024, 09:38 PM

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Merrilee
9 months ago
If the urgency is set to 100, that's gotta mean something, right? I'd go with A to keep things moving.
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Holley
8 months ago
I think that makes sense, we wouldn't want everything to come to a halt just because the urgency is at 100.
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Detra
8 months ago
Yeah, it's important to keep things moving even when the urgency is at its maximum.
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Denise
9 months ago
I agree, keeping the urgency value at 100 while allowing other processing to continue seems like the best option.
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Layla
10 months ago
So, does that mean the answer is D?
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Dino
10 months ago
I believe the urgency value continues to increment as configured.
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Celestine
10 months ago
Hold up, does this mean the service level is broken, or is it working as intended? I'm a bit confused.
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Sherill
9 months ago
D) Urgency value continues to increment as configured.
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Stefany
9 months ago
It's working as intended, the urgency value will either remain at 100 or continue to increment based on the configuration.
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Cassie
10 months ago
A) Urgency value remains at 100, but other service level processing continues.
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Terry
10 months ago
C seems like the most logical choice. Notifying the user that the max urgency has been reached is crucial.
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Sherron
10 months ago
I'm leaning towards B. If the goal interval lapses, we should halt service level processing until it's resolved.
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Lorrine
9 months ago
D) Urgency value continues to increment as configured.
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Roxane
9 months ago
C) The user is notified that the maximum urgency has been reached.
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Katina
10 months ago
B) Service level processing is halted until the assignment is completed.
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Rebbecca
10 months ago
A) Urgency value remains at 100, but other service level processing continues.
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Desirae
10 months ago
Hmm, I think option D is the way to go. Urgency should keep incrementing, not just stay at 100.
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Becky
10 months ago
Yeah, I think so too. It wouldn't make sense for it to just stay at 100.
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Suzi
10 months ago
I agree, option D makes sense. The urgency should keep increasing.
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Layla
10 months ago
I think the assignment urgency impacts the deadline and passed deadline intervals.
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