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Pegasystems PEGACPBA24V1 Exam - Topic 5 Question 20 Discussion

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
C) Configure the Customer Survey Stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.
A) Configure the Customer Survey Stage to never skip.
B) Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
D) Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.

Pegasystems PEGACPBA24V1 Exam - Topic 5 Question 20 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 20
Topic #: 5
[All PEGACPBA24V1 Questions]

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

Comprehensive and Detailed Explanation From Exact Extract:

This question tests stage configuration for conditional skipping.

A: Incorrect. ''Never skip'' prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management -- Stages: ''Stages can be configured to skip based on conditions.''

B: Incorrect. Process-level conditions don't control stage entry; stage conditions do. Extract: Pega Academy, Process Design: ''Processes execute within stages, but stage entry is controlled by stage conditions.''

C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management -- Stages: ''A stage can be configured to skip with a custom condition, resolving the case if the condition is met.''

D: Incorrect. Stages don't ''start'' with conditions; they use entry or skip conditions. Extract: Pega Academy, Case Management -- Stages: ''Stage behavior is defined by entry validation or skip conditions, not start conditions.''


Contribute your Thoughts:

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Graciela
4 days ago
B seems like a good option too, but D is clearer.
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Beckie
9 days ago
Not sure about that, seems like a missed opportunity for feedback.
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Svetlana
14 days ago
Wait, can we really skip the survey if they aren't interested?
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Jose
19 days ago
Totally agree, D makes the most sense!
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Hobert
24 days ago
I think option D is the best choice.
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Elroy
30 days ago
I vaguely recall that the conditions we set should align with customer actions. I think option B might be relevant, but I’m not entirely confident.
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Lawrence
1 month ago
I’m a bit confused about whether we should focus on starting or skipping the stage. I feel like option C could be a possibility too.
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Nathan
1 month ago
I think we practiced a similar question where we had to determine when to start a stage based on customer input. I feel like option D makes the most sense.
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Cherelle
2 months ago
I remember we discussed how conditions can control the flow in a case type, but I'm not sure if "never skip" is the right approach here.
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