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Pegasystems PEGACPBA24V1 Exam - Topic 5 Question 20 Discussion
Topic #: 5
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stage configuration for conditional skipping.
A: Incorrect. ''Never skip'' prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management -- Stages: ''Stages can be configured to skip based on conditions.''
B: Incorrect. Process-level conditions don't control stage entry; stage conditions do. Extract: Pega Academy, Process Design: ''Processes execute within stages, but stage entry is controlled by stage conditions.''
C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management -- Stages: ''A stage can be configured to skip with a custom condition, resolving the case if the condition is met.''
D: Incorrect. Stages don't ''start'' with conditions; they use entry or skip conditions. Extract: Pega Academy, Case Management -- Stages: ''Stage behavior is defined by entry validation or skip conditions, not start conditions.''
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