You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)
Comprehensive and Detailed Explanation From Exact Extract:
This question assesses project scoping.
A: Correct. Data objects define data structures, impacting scope. Extract: Pega Academy, Project Management: ''Data objects are key assets scoped in releases.''
B: Incorrect. Processes are part of Case Types, not standalone. Extract: Pega Academy, Case Management: ''Processes are configured within Case Types.''
C: Correct. Case Types define workflows, critical for scope. Extract: Pega Academy, Project Management: ''Case Types are primary assets for estimating scope and duration.''
D: Incorrect. Work Groups are operational, not scoped assets. Extract: Pega Academy, Work Management: ''Work Groups manage assignments, not project scope.''
E: Incorrect. Channels are interfaces, not primary scope assets. Extract: Pega Academy, Channels: ''Channels define interfaces, scoped after Case Types.''
A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
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