Which two statements are true about insights? (Choose Two)
Two statements about insights are true:
B . You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields.
C . You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization.
Pega Academy: Insights and Data Visualization
Pega Documentation: Creating and Sharing Insights
Which two field types are specialized versions of the Query field type? (Choose Two)
The two field types that are specialized versions of the Query field type are:
A . Data reference:
This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.
Pega Academy: Field Types and Usage
Pega Documentation: Query Field and Specialized Field Types
Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega's Workflow Automation. What skill must Javi use to get the Business team to incorporate IT's proposed solution?
Comprehensive and Detailed Explanation From Exact Extract:
This question tests BA skills.
A: Incorrect. Change management is broader, not specific to stakeholder persuasion. Extract: Pega Academy, Business Architect Role: ''Change management supports adoption, not direct persuasion.''
B: Correct. Communication and facilitation persuade stakeholders. Extract: Pega Academy, Business Architect Role: ''BAs use communication and facilitation to align stakeholders on solutions.''
C: Incorrect. Process Design is technical, not persuasive. Extract: Pega Academy, Process Design: ''Process Design configures workflows, not stakeholder alignment.''
D: Incorrect. Analytical skills support analysis, not persuasion. Extract: Pega Academy, Business Architect Role: ''Analytical skills aid requirement analysis.''
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Approve/Reject step usage.
A: Correct. Expense report routing based on amount uses Approve/Reject for manager approval. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps route tasks for approval, supporting conditional routing.''
B: Correct. Self-evaluation approval with rework uses Approve/Reject. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps allow approval or return for rework.''
C: Incorrect. Order fulfillment routing is assignment-based, not approval. Extract: Pega Academy, Process Design -- Routing: ''Routing to teams uses assignment routing, not Approve/Reject.''
D: Incorrect. Severity validation uses decision logic, not approval. Extract: Pega Academy, Process Design -- Decisions: ''Decision steps validate conditions, not approvals.''
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