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Pegasystems PEGACPBA24V1 Exam Questions
- Topic 1: Pega Express: This section of the exam measures skills of Business Analysts and Delivery Managers and covers the benefits and best practices of the Pega Express delivery approach. Candidates learn about the Pega Express values and best practices framework, the process and advantages of Directly Capture Objectives (DCO), and understand the four phases of Pega Express delivery along with relevant terminology.
- Topic 2: Case Management: This domain targets Case Designers and Process Architects and explores designing a case lifecycle, including setting case statuses and adding instructions for tasks. Candidates demonstrate ability to configure service level agreements with urgency, goals, and deadlines, and manage routing of assignments to users, work groups, or queues. This section also includes configuring email correspondence, identifying duplicate cases, adding optional actions and automating workflow decisions using conditions. Candidates learn to pause and resume case processing, skip stages or processes, configure child cases, use automation shapes appropriately, and create and manage user teams.
- Topic 3: Data and Integration: This section measures skills of Data Analysts and Integration Specialists focusing on configuring data objects, relationships, and records. Candidates learn to capture and present data through fields and views, create calculated values, validate data with business logic rules, manipulate application data including setting default property values, and configure data transforms.
- Topic 4: Security: Designed for Security Analysts and Access Managers, this domain covers the relationship between personas, operators, and access groups within Pega. Candidates articulate the difference between authorization and authentication and understand their applications.
- Topic 5: User Experience: This domain assesses skills of UX Designers and Frontend Developers in configuring user interface elements. Candidates learn to group fields to create views, add or remove fields, configure portal content, adjust form appearance, visibility, and controls for an improved user experience.
- Topic 6: Application Development: This section evaluates skills of Pega Business Architects and Developers in application development. It covers the roles and skills of a Pega Business Architect, identification of project stakeholders, and benefits of Pega's Center-out™ business architecture. Candidates learn about App Studio's value, understand rules, rulesets, classes, and the role of generative AI. The domain also covers Pega’s CI/CD pipeline with Deployment Manager, use of collaboration tools, managing application development with user stories, feedback, and bug tracking, and using tools like Case Type Backlog and Estimator for project scoping.
- Topic 7: Reporting: This domain measures reporting capabilities of Reporting Analysts and Data Visualization Specialists. Candidates learn the benefits of using Insights, creating visualizations with tables and charts, and utilizing columns and filters for effective data representation.
Free Pegasystems PEGACPBA24V1 Exam Actual Questions
Note: Premium Questions for PEGACPBA24V1 were last updated On Aug. 21, 2026 (see below)
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stage configuration for conditional skipping.
A: Incorrect. ''Never skip'' prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management -- Stages: ''Stages can be configured to skip based on conditions.''
B: Incorrect. Process-level conditions don't control stage entry; stage conditions do. Extract: Pega Academy, Process Design: ''Processes execute within stages, but stage entry is controlled by stage conditions.''
C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management -- Stages: ''A stage can be configured to skip with a custom condition, resolving the case if the condition is met.''
D: Incorrect. Stages don't ''start'' with conditions; they use entry or skip conditions. Extract: Pega Academy, Case Management -- Stages: ''Stage behavior is defined by entry validation or skip conditions, not start conditions.''
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stakeholder collaboration.
A: Correct. Leads manage project constraints. Extract: Pega Academy, Project Management: ''Project Delivery Leads oversee scope and budget.''
B: Correct. Scrum Masters manage timelines. Extract: Pega Academy, Agile Delivery: ''Scrum Masters ensure timeline adherence.''
C: Correct. Product Owners define scope. Extract: Pega Academy, Agile Delivery: ''Product Owners prioritize scope.''
D: Incorrect. SAs implement, not manage. Extract: Pega Academy, Agile Delivery: ''System Architects build solutions.''
E: Incorrect. BAs support requirements. Extract: Pega Academy, Agile Delivery: ''Business Analysts clarify requirements.''
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
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