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Pegasystems PEGACPBA24V1 Exam - Topic 2 Question 6 Discussion

Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
A) Employees submit expense reports. If expenses are less than USD1000, the Case is routed to the employee's direct manager; otherwise, to the department manager. and B) Employees submit self-evaluations. If the manager finds it sufficient, the Case continues; if not, it routes back to the employee.
C) Customers place online orders, adding items, shipping, and payment information. Different teams handle fulfillment based on the department.
D) Customers submit high-priority support requests. If validated as severity 1, the Case routes to a high-priority CSR; otherwise, to the general CSR Work Group.

Pegasystems PEGACPBA24V1 Exam - Topic 2 Question 6 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 6
Topic #: 2
[All PEGACPBA24V1 Questions]

Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)

Show Suggested Answer Hide Answer
Suggested Answer: A, B

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject step usage.

A: Correct. Expense report routing based on amount uses Approve/Reject for manager approval. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps route tasks for approval, supporting conditional routing.''

B: Correct. Self-evaluation approval with rework uses Approve/Reject. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps allow approval or return for rework.''

C: Incorrect. Order fulfillment routing is assignment-based, not approval. Extract: Pega Academy, Process Design -- Routing: ''Routing to teams uses assignment routing, not Approve/Reject.''

D: Incorrect. Severity validation uses decision logic, not approval. Extract: Pega Academy, Process Design -- Decisions: ''Decision steps validate conditions, not approvals.''


by Marguerita at Aug 17, 2025, 02:30 AM

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Wilda
8 months ago
Wow, I didn't realize expense reports had such a process!
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Mi
8 months ago
Not sure about C being relevant here.
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Evan
9 months ago
I think B is a good fit too!
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Rikki
9 months ago
Wait, can you really route support requests like that? Sounds complicated!
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Freeman
9 months ago
A and D seem right for Approve/Reject steps.
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Sueann
9 months ago
I think option B and D are the best choices, but I’m a bit hesitant about D since it might just be a routing step rather than an actual approval.
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Desmond
10 months ago
I remember practicing a question similar to option A, but I’m not convinced it fits the Approve/Reject Step since it’s more about routing than approval.
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Jesusita
10 months ago
I'm not entirely sure, but I feel like option D might also work because it involves routing based on the severity of the support request, which seems like a decision-making process.
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Stephaine
10 months ago
I think option B sounds like a good fit for an Approve/Reject Step since it involves a decision from the manager about the employee's self-evaluation.
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Nana
10 months ago
Yeah, the key is that the Approve/Reject Step is used when there's a decision point in the process. Scenarios A and B seem to fit that description, where the case is routed differently based on the outcome of the approval/rejection.
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Alyce
10 months ago
Okay, I think I've got it. The Approve/Reject Step is used when you need to route a case based on some criteria, like the expense amount or the manager's evaluation. It allows you to make a decision and send the case down the appropriate path.
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Gerry
11 months ago
Hmm, I'm a bit unsure about this one. I know the Approve/Reject Step is used for some kind of decision, but I'm not sure of the exact scenarios where it's appropriate. I'll have to think this through carefully.
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Madonna
11 months ago
This question seems straightforward. I think the Approve/Reject Step is used when there's a decision point in the process where the case can either continue or be sent back for revision.
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Alysa
11 months ago
I'm not sure about B. I think C could also be a valid scenario for Approve/Reject Step.
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Leila
11 months ago
I agree with Marilynn. A makes sense because it involves different approval levels based on expense amount.
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Ivette
1 year ago
A and D seem like good use cases for the Approve/Reject step. Routing expenses and high-priority support requests based on certain criteria makes sense.
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Marilynn
1 year ago
I think A and B are the correct scenarios for Approve/Reject Step.
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