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Which event is NOT part of the definition of an incident?
Suggested Answer: B
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27 comments · newest first
BE
Belen
10 months ago
Definitely D, it hasn't impacted the service yet!
BE
Bettyann
11 months ago
I’m not so sure about that, seems like it could be an incident too.
VI
Viva
11 months ago
Wait, how is a service quality reduction not an incident?
EL
Elly
11 months ago
Totally agree, B is the right answer!
ED
Edna
11 months ago
A request for access is not an incident.
VI
Virgina
12 months ago
I wonder if the event that hasn't impacted the service yet could be classified as an incident. It feels like a gray area.
SA
Salome
12 months ago
I practiced a similar question, and I think the unplanned interruption is definitely part of an incident.
ME
Melvin
12 months ago
I'm not entirely sure, but I feel like a reduction in service quality could still be seen as an incident.
TR
Trinidad
1 year ago
I remember we discussed incidents in class, and I think a request for access might not be considered an incident.
UN
Una
1 year ago
I feel pretty confident that the answer is B. A request for access to a service doesn't seem to fit the definition of an incident, which is typically an unplanned interruption or issue with the service.
LY
Lynsey
1 year ago
Okay, let's see. An incident is an unplanned interruption, so that rules out D. A reduction in quality could potentially be an incident, so I don't think that's the right answer. I'm leaning towards B, a request for access, as the event that's not part of the definition.
JA
Jaclyn
1 year ago
Hmm, I'm a little unsure about this one. I know an incident is an unplanned interruption to a service, but I'm not sure if a reduction in quality counts as an incident. I'll have to think about that one.
XO
Xochitl
1 year ago
I'm pretty sure the answer is B. A request for access to a service doesn't seem like it would be part of the definition of an incident.
SH
Shenika
2 years ago
I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.
FE
Felix
2 years ago
B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.
DO
Doretha
2 years ago
Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.
AL
Aleisha
2 years ago
Definitely, the other options are more aligned with what an incident entails.
HE
Helene
2 years ago
Yeah, D doesn't really fit with the definition of an incident.
RE
Renato
2 years ago
I agree, option D is the odd one out.
RO
Rory
2 years ago
A request for access to a service? That's just a regular day for me!
YO
Youlanda
2 years ago
D) An event that has NOT yet impacted the service to the customer
LY
Lynsey
2 years ago
C) An unplanned interruption to a service
AR
Aron
2 years ago
B) A request for access to a service
VI
Vilma
2 years ago
A) A reduction in the quality of a service
YU
Yuonne
2 years ago
I'm not sure, but I think it's C) An unplanned interruption to a service.
JA
Jacinta
2 years ago
I disagree, I believe the answer is D) An event that has NOT yet impacted the service to the customer.
EM
Emogene
2 years ago
I think the answer is B) A request for access to a service.