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PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 3 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 3
Topic #: 2
[All ISO-IEC-20000-Foundation Questions]

Which event is NOT part of the definition of an incident?

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Suggested Answer: B

by Long at Sep 23, 2024, 06:38 AM

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Belen
3 months ago
Definitely D, it hasn't impacted the service yet!
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Bettyann
3 months ago
I’m not so sure about that, seems like it could be an incident too.
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Viva
3 months ago
Wait, how is a service quality reduction not an incident?
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Elly
4 months ago
Totally agree, B is the right answer!
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Edna
4 months ago
A request for access is not an incident.
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Virgina
4 months ago
I wonder if the event that hasn't impacted the service yet could be classified as an incident. It feels like a gray area.
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Salome
4 months ago
I practiced a similar question, and I think the unplanned interruption is definitely part of an incident.
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Melvin
4 months ago
I'm not entirely sure, but I feel like a reduction in service quality could still be seen as an incident.
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Trinidad
5 months ago
I remember we discussed incidents in class, and I think a request for access might not be considered an incident.
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Una
5 months ago
I feel pretty confident that the answer is B. A request for access to a service doesn't seem to fit the definition of an incident, which is typically an unplanned interruption or issue with the service.
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Lynsey
5 months ago
Okay, let's see. An incident is an unplanned interruption, so that rules out D. A reduction in quality could potentially be an incident, so I don't think that's the right answer. I'm leaning towards B, a request for access, as the event that's not part of the definition.
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Jaclyn
5 months ago
Hmm, I'm a little unsure about this one. I know an incident is an unplanned interruption to a service, but I'm not sure if a reduction in quality counts as an incident. I'll have to think about that one.
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Xochitl
5 months ago
I'm pretty sure the answer is B. A request for access to a service doesn't seem like it would be part of the definition of an incident.
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Shenika
1 year ago
I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.
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Felix
1 year ago
B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.
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Doretha
1 year ago
Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.
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Aleisha
1 year ago
Definitely, the other options are more aligned with what an incident entails.
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Helene
1 year ago
Yeah, D doesn't really fit with the definition of an incident.
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Renato
1 year ago
I agree, option D is the odd one out.
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Rory
1 year ago
A request for access to a service? That's just a regular day for me!
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Youlanda
1 year ago
D) An event that has NOT yet impacted the service to the customer
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Lynsey
1 year ago
C) An unplanned interruption to a service
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Aron
1 year ago
B) A request for access to a service
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Vilma
1 year ago
A) A reduction in the quality of a service
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Yuonne
1 year ago
I'm not sure, but I think it's C) An unplanned interruption to a service.
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Jacinta
1 year ago
I disagree, I believe the answer is D) An event that has NOT yet impacted the service to the customer.
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Emogene
1 year ago
I think the answer is B) A request for access to a service.
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