Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 3 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 3
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

Which event is NOT part of the definition of an incident?

AA reduction in the quality of a service

BA request for access to a service

CAn unplanned interruption to a service

DAn event that has NOT yet impacted the service to the customer

Show Suggested Answer

Suggested Answer: B

by Long at Sep 23, 2024, 06:38 AM

Limited Time Offer

25%

Off

Get Premium ISO-IEC-20000-Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Belen

7 months ago

Definitely D, it hasn't impacted the service yet!

upvoted 0 times

...

Bettyann

8 months ago

I’m not so sure about that, seems like it could be an incident too.

upvoted 0 times

...

Viva

8 months ago

Wait, how is a service quality reduction not an incident?

upvoted 0 times

...

Elly

8 months ago

Totally agree, B is the right answer!

upvoted 0 times

...

Edna

8 months ago

A request for access is not an incident.

upvoted 0 times

...

Virgina

9 months ago

I wonder if the event that hasn't impacted the service yet could be classified as an incident. It feels like a gray area.

upvoted 0 times

...

Salome

9 months ago

I practiced a similar question, and I think the unplanned interruption is definitely part of an incident.

upvoted 0 times

...

Melvin

9 months ago

I'm not entirely sure, but I feel like a reduction in service quality could still be seen as an incident.

upvoted 0 times

...

Trinidad

9 months ago

I remember we discussed incidents in class, and I think a request for access might not be considered an incident.

upvoted 0 times

...

Una

9 months ago

I feel pretty confident that the answer is B. A request for access to a service doesn't seem to fit the definition of an incident, which is typically an unplanned interruption or issue with the service.

upvoted 0 times

...

Lynsey

9 months ago

Okay, let's see. An incident is an unplanned interruption, so that rules out D. A reduction in quality could potentially be an incident, so I don't think that's the right answer. I'm leaning towards B, a request for access, as the event that's not part of the definition.

upvoted 0 times

...

Jaclyn

9 months ago

Hmm, I'm a little unsure about this one. I know an incident is an unplanned interruption to a service, but I'm not sure if a reduction in quality counts as an incident. I'll have to think about that one.

upvoted 0 times

...

Xochitl

9 months ago

I'm pretty sure the answer is B. A request for access to a service doesn't seem like it would be part of the definition of an incident.

upvoted 0 times

...

Shenika

2 years ago

I'm going with C. Unplanned interruptions are the bane of my existence as an IT professional.

upvoted 0 times

...

Felix

2 years ago

B is my pick. Incidents are supposed to be unplanned, not some customer asking for the moon.

upvoted 0 times

...

Doretha

2 years ago

Clearly, the correct answer is D. The other options sound like a standard Tuesday at the office.

upvoted 0 times

Aleisha

2 years ago

Definitely, the other options are more aligned with what an incident entails.

upvoted 0 times

...

Helene

2 years ago

Yeah, D doesn't really fit with the definition of an incident.

upvoted 0 times

...

Renato

2 years ago

I agree, option D is the odd one out.

upvoted 0 times

...

...

Rory

2 years ago

A request for access to a service? That's just a regular day for me!

upvoted 0 times

Youlanda

2 years ago

D) An event that has NOT yet impacted the service to the customer

upvoted 0 times

...

Lynsey

2 years ago

C) An unplanned interruption to a service

upvoted 0 times

...

Aron

2 years ago

B) A request for access to a service

upvoted 0 times

...

Vilma

2 years ago

A) A reduction in the quality of a service

upvoted 0 times

...

...

Yuonne

2 years ago

I'm not sure, but I think it's C) An unplanned interruption to a service.

upvoted 0 times

...

Jacinta

2 years ago

I disagree, I believe the answer is D) An event that has NOT yet impacted the service to the customer.

upvoted 0 times

...

Emogene

2 years ago

I think the answer is B) A request for access to a service.

upvoted 0 times

...