PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 14 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 14
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is not an input to manage continual improvement?

AProblem records

BGovernance of processes operated by other parties

COptimized resource utilization or risk reduction

DRelevant directives from top management

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Suggested Answer: C

by Carissa at Apr 06, 2025, 12:09 PM

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1 days ago

I agree with My. It makes sense because continual improvement focuses on internal processes, not external ones.

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7 days ago

I think the answer is B) Governance of processes operated by other parties. That doesn't seem like an input to manage continual improvement.

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8 days ago

I think the answer is B) Governance of processes operated by other parties.

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