PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 13 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 13
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is an example of a requirement for the service management objectives?

AThey should be shared with the customers

BThey should be left unchanged, even if services change

CThey should be consistent with the service management policy

DThey should be easy to realize

Show Suggested Answer

Suggested Answer: A

by Nathan at Mar 19, 2025, 05:04 PM

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5 days ago

But shouldn't the requirement also be consistent with the service management policy?

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13 days ago

I agree with Jerilyn, it's important for transparency.

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15 days ago

I think the requirement should be shared with the customers.

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