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PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 13 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 13
Topic #: 2
[All ISO-IEC-20000-Foundation Questions]

What is an example of a requirement for the service management objectives?

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Suggested Answer: A

by Nathan at Mar 19, 2025, 05:04 PM

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Mollie
5 months ago
I thought they needed to adapt with services.
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Malinda
5 months ago
Wait, are we sure they should never change?
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Wenona
6 months ago
Totally agree, that's a must!
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Paul
6 months ago
Sharing with customers is key too!
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Kara
6 months ago
They should be consistent with the service management policy.
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Dick
6 months ago
I’m confused about B; it seems odd to leave objectives unchanged, but I can't remember the details from the study materials.
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Paulina
7 months ago
I’m leaning towards option C, but I vaguely recall something about objectives needing to be easy to realize as well.
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Dierdre
7 months ago
I remember a practice question that mentioned sharing objectives with customers, but I feel like that might not be the main requirement.
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Salome
7 months ago
I think the objectives should be consistent with the service management policy, but I'm not entirely sure if that's the right answer.
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Tanesha
7 months ago
I'm a bit confused by this question. The options don't seem super clear to me. I'll make my best guess, but I might have to come back to this one.
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Gerri
7 months ago
Okay, let me see. The options are talking about requirements for the service management objectives, so I need to think about what those objectives typically entail. I'm leaning towards C, but I'll double-check my understanding.
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Denae
8 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully and review my notes on service management objectives.
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Ronald
8 months ago
This question seems straightforward, I think the answer is C - they should be consistent with the service management policy.
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Leontine
1 year ago
Option E: They should be written in invisible ink, just to keep everyone on their toes. Keeps the IT team on their A-game, am I right?
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Tamekia
1 year ago
B? Really? Leave the objectives unchanged even if the services change? That's like trying to build a house with a flat tire. Good luck with that one!
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Yoko
1 year ago
I'm torn between A and C. Sharing the objectives with customers is important, but they also need to be consistent with the bigger picture. Maybe a little bit of both would be the sweet spot.
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Lavonda
11 months ago
D) They should be easy to realize
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William
11 months ago
I agree, it's important to involve customers but also align with the overall policy.
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Christene
11 months ago
C) They should be consistent with the service management policy
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Carey
12 months ago
A) They should be shared with the customers
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Kerry
1 year ago
I'm going with D. While the objectives shouldn't be too easy, they should be realistic and achievable. Aiming for the stars is great, but you need to land somewhere, you know?
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Carma
11 months ago
I agree, it's important for the objectives to align with the overall policy.
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Joaquin
11 months ago
C) They should be consistent with the service management policy
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Josue
11 months ago
A) They should be shared with the customers
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Gabriele
1 year ago
Option C seems spot on. The service management objectives should align with the overarching service management policy. Anything else would be like trying to fit a square peg in a round hole.
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Lisbeth
11 months ago
Absolutely, aligning the objectives with the policy is crucial for success.
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Jeffrey
11 months ago
C) They should be consistent with the service management policy
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Carissa
11 months ago
A) They should be consistent with the service management policy
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Edgar
1 year ago
But shouldn't the requirement also be consistent with the service management policy?
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Geraldo
1 year ago
I agree with Jerilyn, it's important for transparency.
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Jerilyn
1 year ago
I think the requirement should be shared with the customers.
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