Which two of the following should be included in an audit plan?
Question no: 22 Verified Answer: = B. Establish how the organisation reviews
According to ISO 9001:2015, clause 10.3, the organisation must continually improve the suitability, adequacy, and effectiveness of the quality management system. The organisation must also consider the results of analysis and evaluation, and the outputs from management review, to determine if there are any needs or opportunities for improvement. SWOT analysis can help the organisation to identify the areas where improvement is needed or possible, such as addressing the weaknesses and threats, or exploiting the strengths and opportunities. However, the SWOT analysis alone is not sufficient to comply with the requirement, as the organisation also needs to take actions to implement the improvement, such as setting objectives, allocating resources, assigning responsibilities, and evaluating the effectiveness. Therefore, another audit trail would be to establish what actions were taken to improve the QMS, such as what, when, by whom, how, and with what results. 124 Reference:
1: ISO 9001:2015 - Quality management systems --- Requirements
2: Advisera, ''Context of the organization in ISO 9001:2015 explained'', https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
3: ISO Templates, ''ISO 9001 - Clause 4: Context of the organisation explained'', https://resources.iso-templates.com/blog/iso-9001-clause-4-context-of-the-organisation-explained
4: Advisera, ''How to implement continual improvement in ISO 9001'', https://advisera.com/9001academy/knowledgebase/how-to-implement-continual-improvement-in-iso-9001/
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