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PECB ISO-9001-Lead-Auditor Exam - Topic 1 Question 3 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 3
Topic #: 1
[All ISO-9001-Lead-Auditor Questions]

A Health Trust has contracted with Servitup, a catering services organisation that has been certified to ISO 9001 for one year. It provides services to

10 small rural hospitals in remote locations involving the purchase and storage of dry goods and fresh produce, preparing meals, and loading heated

trolleys for Ward Service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with the Deputy Catering Manager

(DCM).

DCM: "I apologise for the absence of the Catering Manager. He has called in sick today and we are really short of staff."

You: "I see. It really shouldn't affect the QMS so the audit can progress as normal."

DCM: "The Catering Manager set up the system. I'm afraid I'm not as familiar with it as he is."

You: "OK, let's start with the Quality Policy. What are the main issues for the QMS here?"

DCM: "Give me a minute. I need to look at the Quality Policy on the noticeboard in his office."

As the audit progresses, it is clear that the DCM has a very low knowledge of the QMS. He continually has to look up the answers to your questions

or ask staff members about their processes. You decide to raise a nonconformity.

Select one of the following options that best describes the nonconformity.

Show Suggested Answer Hide Answer
Suggested Answer: A

by Elvera at Apr 08, 2024, 11:59 AM

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Carmela
3 months ago
Isn't it a bit concerning that the policy is just on a noticeboard?
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Renato
3 months ago
I think it's more about the Catering Manager's absence affecting the QMS.
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Winifred
3 months ago
Surprised the DCM is so out of the loop!
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Clay
4 months ago
Totally agree, how can he manage without knowing it?
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Olen
4 months ago
DCM should know the QMS better, right?
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Margart
4 months ago
I feel like option C could be relevant too, but it seems more about the dependency on the Catering Manager rather than the DCM's role.
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Effie
4 months ago
I practiced a similar question where the focus was on competence. I wonder if option B could also apply here since the DCM seems lost without the Catering Manager.
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Latricia
4 months ago
I'm not entirely sure, but I think option A might be the best choice since the DCM should be aware of the QMS as part of the management team.
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Barney
5 months ago
I remember discussing the importance of management commitment in the QMS. The DCM's lack of knowledge seems to reflect poorly on that.
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Erasmo
5 months ago
Interesting case. The Deputy Catering Manager's struggles make me think option B is the best choice. Their lack of competence could seriously undermine the effectiveness of the QMS.
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Crista
5 months ago
Yikes, this is a challenging scenario. The Deputy Catering Manager's reliance on the Catering Manager is worrying. I'd lean towards option A - the management team needs to be more aware of the QMS.
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Evangelina
5 months ago
Hmm, this is a tough one. The Deputy Catering Manager's unfamiliarity with the QMS is a major red flag. I'd probably go with option B - they don't seem competent to manage the system on their own.
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Marisha
5 months ago
This seems like a tricky situation. The Deputy Catering Manager's lack of knowledge about the QMS is definitely concerning. I'd focus on assessing whether the overall system is still effective, even with the Catering Manager's absence.
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Willetta
5 months ago
I'm a bit unsure about this one. Is it C, git merge network-deploy.py? I know merge is used for combining branches, but I'm not sure if that's the right command here.
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Arletta
5 months ago
I think the answer is C. The question is asking for a command to find all posts with the tag 'tutorial', and the documentation shows that we can use the find() method with a query object that has the tags field set to 'tutorial'.
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Coral
5 months ago
Hmm, I'm not entirely sure about this one. I'll have to think it through carefully. Maybe it's something to do with organizational change management?
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Marge
5 months ago
Hmm, I'm not totally sure about this one. I know IPv4 addresses are 32 bits, but I can't remember the exact size of IPv6 addresses. I'll have to think this through carefully.
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Flo
2 years ago
You continually have to look up the answers. I will have to raise a nonconformity.
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Melodie
2 years ago
Give me a minute. I need to look at the Quality Policy on the noticeboard in his office.
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Flo
2 years ago
OK, let's start with the Quality Policy. What are the main issues for the QMS here?
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Melodie
2 years ago
The Catering Manager set up the system. I'm afraid I'm not as familiar with it as he is.
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Flo
2 years ago
It really shouldn't affect the QMS so the audit can progress as normal.
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Melodie
2 years ago
I apologise for the absence of the Catering Manager. He has called in sick today and we are really short of staff.
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Sue
2 years ago
The Deputy Catering Manager is not sufficiently aware of the QMS.
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Lashawnda
2 years ago
Give me a minute. I need to look at the Quality Policy on the noticeboard in his office.
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Sue
2 years ago
OK, let's start with the Quality Policy. What are the main issues for the QMS here?
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Lashawnda
2 years ago
The Catering Manager set up the system. I'm afraid I'm not as familiar with it as he is.
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Sue
2 years ago
I see. It really shouldn't affect the QMS so the audit can progress as normal.
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Lashawnda
2 years ago
I apologise for the absence of the Catering Manager. He has called in sick today and we are really short of staff.
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Rebecka
2 years ago
Yikes, this is a real mess, isn't it? I mean, the Deputy Catering Manager sounds like they're barely keeping their head above water. Option A seems the most accurate, but honestly, I'm just hoping they don't end up burning down the kitchen or something. This is the kind of situation that keeps auditors up at night, that's for sure!
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Martina
2 years ago
Yikes, this is a tough one. It sounds like the Deputy Catering Manager is seriously lacking in QMS knowledge. I'd go with option B - they're just not competent to manage the system. Can't have someone who's constantly looking up answers during an audit!
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Dustin
2 years ago
Whoa, this question is a real head-scratcher! The Deputy Catering Manager seems to be in over their head. I'm not sure I'd want them managing my hospital's catering, that's for sure.
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