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Scenario:
Initar, an IT security service company in New Jersey, provides 24/7 cloud and IT infrastructure support to mid-sized companies. Recognizing the need for a robust business continuity strategy, Initar transitioned from informal business continuity planning to implementing a BCMS based on ISO 22301.
During the BCMS implementation, a major nonconformity was identified: the BIA report lacked a defined Maximum Tolerable Period of Disruption (MTPD), which is required by ISO 22301. The corrective action process began with the IT team conducting a root cause analysis using a cause-and-effect diagram. Based on the analysis, an action plan was drafted to update all BIAs and establish the MTPD. The plan was approved by the head of the IT department, who monitored its implementation, while the internal auditor reviewed the effectiveness of the corrective action.
What did Initar conduct to identify the source of the problem?
Suggested Answer: B
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41 comments · newest first
CO
Colette
10 months ago
Wait, they didn’t have an MTPD defined? That’s surprising!
RA
Rashad
10 months ago
Totally agree, root cause analysis is key!
LA
Lakeesha
10 months ago
They did a root cause analysis to find the issue.
LY
Lyla
10 months ago
I thought audits were the go-to for this kind of thing.
LO
Loreen
10 months ago
Definitely a root cause analysis, but I wonder if they missed other issues too.
FR
Francoise
11 months ago
I vaguely recall a practice question where we discussed the importance of identifying the source of problems. I think root cause analysis was the answer there too.
YU
Yuette
11 months ago
I feel like comparative analysis doesn't fit here. It seems more like they needed to dig deep into the issue, so root cause analysis makes sense.
WE
Wei
11 months ago
I'm not entirely sure, but I remember something about audits being important in these processes. Could it be an audit follow-up?
JU
Julianna
11 months ago
I think they did a root cause analysis since it mentioned using a cause-and-effect diagram. That sounds right.
YO
Youlanda
12 months ago
Root cause analysis seems like the obvious choice here. The scenario clearly states that the IT team used a cause-and-effect diagram to conduct this analysis, so B is the correct answer.
KE
Keneth
12 months ago
Hmm, this is a tricky one. The scenario covers a lot of ground, and I want to make sure I don't miss any important details. I think I'll mark B for now, but I'll double-check my understanding before submitting the final answer.
AL
Allene
12 months ago
Okay, let me think this through. The scenario says that a major nonconformity was identified, and then the IT team conducted a root cause analysis. That sounds like the key step to identify the source of the problem, so I'll go with B.
KA
Kattie
1 year ago
I'm a bit unsure about this one. The question is asking what Initar conducted to identify the source of the problem, but the scenario mentions several steps in the corrective action process. I'll need to re-read the details carefully to make sure I understand the sequence of events.
OC
Octavio
1 year ago
This seems like a straightforward question. The scenario clearly states that the IT team conducted a root cause analysis using a cause-and-effect diagram, so the answer must be B.
BU
Buck
1 year ago
Definitely root cause analysis. Initar needs to get to the bottom of this MTPD issue before they can fix it properly. No point just putting a band-aid on the problem.
MA
Maryann
1 year ago
A) Audit follow-up
WI
William
1 year ago
Exactly, they need to understand the root cause before taking corrective action.
LA
Lashawnda
1 year ago
B) Root cause analysis
NO
Noel
1 year ago
Root cause analysis? That's like a detective story, but with diagrams instead of magnifying glasses. I bet the IT team had a lot of fun playing Sherlock Holmes.
ER
Eric
1 year ago
B) Root cause analysis
AL
Allene
1 year ago
The IT team used a cause-and-effect diagram to identify the root cause.
FE
Felicitas
1 year ago
C) Comparative analysis
JA
Jamal
1 year ago
B) Root cause analysis
AR
Aron
1 year ago
A) Audit follow-up
AL
Alease
1 year ago
I agree, the root cause analysis is the way to go. Conducting a thorough investigation to understand the problem's origins is crucial for implementing an effective corrective action.
MA
Malcolm
1 year ago
B) Audit follow-up
CA
Carin
1 year ago
A) Root cause analysis
AN
Anastacia
2 years ago
I agree. It helps in finding the root cause and implementing effective corrective actions.
LE
Lenna
2 years ago
The root cause analysis using a cause-and-effect diagram is the correct approach to identify the source of the problem. This systematic technique helps uncover the underlying factors that led to the nonconformity.
DO
Dorian
1 year ago
While audit follow-up is important, in this case, a root cause analysis was needed to address the issue effectively.
LA
Laine
1 year ago
A) Audit follow-up
AF
Afton
1 year ago
It helps to dig deep and understand what caused the nonconformity in the first place.
TA
Tamra
1 year ago
B) Root cause analysis
LI
Lisbeth
1 year ago
That's right, conducting a root cause analysis is crucial to pinpoint the source of the problem.
ST
Stefania
1 year ago
B) Root cause analysis
MA
Matilda
1 year ago
It's important to dig deep and find out the root cause to prevent similar issues in the future.
SA
Samira
1 year ago
B) Root cause analysis
ED
Edison
1 year ago
Yes, conducting a root cause analysis was crucial in identifying the source of the problem.
FE
Felton
1 year ago
B) Root cause analysis
AR
Arminda
2 years ago
Yes, that's correct. Root cause analysis is essential to understand the underlying issues.
MO
Moon
2 years ago
I think Initar conducted a root cause analysis to identify the source of the problem.