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Palo Alto Networks XSOAR-Engineer Exam - Topic 3 Question 2 Discussion

An engineer would like to change an incident's SLA according to the severity field changes. How can the engineer achieve this task?
A) Use a field trigger script
B) Use a field display script
C) Create a job that queries for incident severity changes
D) Change the SLA manually every time the severity changes

Palo Alto Networks XSOAR-Engineer Exam - Topic 3 Question 2 Discussion

Actual exam question for Palo Alto Networks's XSOAR-Engineer exam
Question #: 2
Topic #: 3
[All XSOAR-Engineer Questions]

An engineer would like to change an incident's SLA according to the severity field changes. How can the engineer achieve this task?

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Suggested Answer: A

by Von at Dec 23, 2025, 06:08 PM

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Dorinda
5 months ago
A is definitely the way to go. Saves time and reduces errors.
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Janessa
5 months ago
B doesn't really fit the need. We need automation here.
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Demetra
5 months ago
D is not practical. Manual changes are too time-consuming.
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Arlene
5 months ago
Option C could work too, but it seems more complex.
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Lashawn
5 months ago
B) is just for display, not for changing SLAs.
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Paul
6 months ago
Wait, can you really automate that with a trigger script?
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Galen
6 months ago
Changing the SLA manually? That's a hassle!
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Lilli
6 months ago
I disagree, C) sounds more efficient for tracking changes.
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Jody
6 months ago
A) Use a field trigger script is the way to go!
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Christiane
6 months ago
A field display script? Really? That's like using a sledgehammer to crack a nut.
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Roxanne
7 months ago
Haha, option D is like the IT version of doing your taxes by hand. No thanks!
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Adell
7 months ago
D is the easiest option, but definitely not the best. Who wants to do manual work every time?
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Eve
7 months ago
C is the most efficient solution. Automating the process with a scheduled job is the way to go.
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Isadora
8 months ago
I definitely remember discussing field triggers, so A seems like a strong option, but I wonder if there are any exceptions we need to consider.
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Theron
8 months ago
I feel like D is too manual for this scenario, but I can't recall if B is really relevant here.
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Barrie
8 months ago
I remember a practice question where we had to automate SLA changes, and I think it was about creating a job that queries for changes. So maybe C?
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Sol
8 months ago
I think it might be A, using a field trigger script, but I'm not entirely sure how that works in this context.
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Lenna
8 months ago
I'm feeling pretty confident about this one. A field display script seems like it could work, but I think a job that automatically updates the SLA based on severity changes would be the most robust and reliable solution. I'm going to go with option C.
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Emilio
8 months ago
Option D is definitely not the way to go - manually changing the SLA every time would be way too much work. I'm leaning towards either A or C, but I'll need to review the details of each approach to decide.
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Glenna
9 months ago
Hmm, I'm a little unsure about this one. I was thinking maybe a field trigger script could work, but I'm not 100% sure if that would be the best solution. I'll have to think it through a bit more.
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Josphine
9 months ago
I think option C is the way to go here. Creating a job to query for severity changes and update the SLA automatically seems like the most efficient approach.
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Gracie
9 months ago
Option A is the way to go. Field triggers are perfect for this use case.
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Viola
3 months ago
Manual changes are too time-consuming!
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Lizbeth
4 months ago
Field triggers are efficient for this.
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Benedict
5 months ago
I agree, option A is the best choice.
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Eveline
9 months ago
I agree with A. It automates the process effectively.
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Helene
9 months ago
I think A is the best option. Field trigger scripts are powerful.
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