NAHQ CPHQ Exam - Topic 2 Question 79 Discussion

Actual exam question for NAHQ's CPHQ exam

Question #: 79
Topic #: 2

A team has been working together for six months to improve a patient outcome, and the desired result has not been achieved. An assessment of team effectiveness was conducted and revealed the following:

The healthcare quality professional should recommend

Aevaluating barriers impacting team productivity.

Bdeveloping interventions to maintain team member satisfaction.

Ccontinuing to monitor as the team is performing within acceptable limits.

Dcreating a reward system based on team member growth.

Show Suggested Answer

Suggested Answer: A

The assessment reveals that while team member satisfaction and growth scores are high (96% and 95% respectively), team productivity is slightly lower at 90%. Since the desired patient outcome has not been achieved, it is important to identify and address any barriers that may be hindering the team's productivity. By evaluating these barriers, the team can better understand the factors impacting their ability to meet their goals, such as workflow inefficiencies, resource limitations, or external factors affecting performance.

The other options are less relevant in this context:

Developing interventions to maintain team member satisfaction (B) is unnecessary at this point, as satisfaction is already high.

Continuing to monitor as the team is performing within acceptable limits (C) does not address the fact that the desired outcomes have not been achieved.

Creating a reward system based on team member growth (D) is unrelated to the immediate issue of productivity and patient outcomes.

National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.

Team Effectiveness and Productivity Barriers, NAHQ Documentation.

by Jess at May 05, 2025, 07:06 PM

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Haydee

5 months ago

Continuing to monitor seems like a waste of time at this point.

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Kenneth

5 months ago

Maintaining team satisfaction is important too, though!

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Kimberlie

5 months ago

Totally agree, we need to figure out what's holding us back!

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Zena

6 months ago

Not sure if that's the only issue, could be deeper problems.

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Jillian

6 months ago

I think evaluating barriers is crucial.

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Tarra

6 months ago

Creating a reward system sounds nice, but I wonder if it would really address the underlying issues. I think we need to dig deeper first.

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Ines

6 months ago

I feel like we practiced a question similar to this where monitoring was the answer. But if they haven't achieved the desired outcome, can we really just keep monitoring?

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Hermila

7 months ago

I'm not entirely sure, but I think maintaining team member satisfaction is important too. Maybe we should focus on that if the team is feeling demotivated?

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Portia

7 months ago

I remember discussing barriers to team productivity in our last study group. It seems like a logical first step to identify what's holding the team back.

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Francisca

7 months ago

I'm a little unsure here. Developing interventions to maintain team member satisfaction could be a good approach, but the question specifically asks about the desired result not being achieved. I'll need to think this through carefully.

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Winfred

7 months ago

I'm feeling pretty confident about this one. The key is to address the root cause of the issue, which seems to be barriers impacting the team's productivity. Evaluating those barriers is the logical next step.

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Tandra

7 months ago

Okay, I think I've got this. The assessment shows the team is performing within acceptable limits, but the desired result hasn't been achieved. So I'd recommend evaluating the barriers to productivity to try to get the team back on track.

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Lanie

8 months ago

Hmm, I'm a bit confused by the options here. The team hasn't achieved the desired result, so continuing to monitor doesn't seem like the right approach. I'll need to think through the other choices carefully.

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Enola

8 months ago

This seems like a straightforward question about team effectiveness. I'd focus on evaluating the barriers impacting the team's productivity, as that seems to be the key issue based on the assessment results.

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Darrel

11 months ago

Can we just skip the assessment and go straight to option B? I'm sure a trust-building exercise and some team bonding will fix everything. What could possibly go wrong?

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Lavina

10 months ago

I agree, it's important to identify the root cause of the issue before implementing interventions.

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Zita

11 months ago

I think we should consider evaluating barriers impacting team productivity before jumping to team bonding activities.

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Cherrie

11 months ago

Hold up, a reward system based on individual growth? That's like giving a gold star to the kid who still hasn't learned to tie their shoes. Focus on the team, not the egos.

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Nickolas

11 months ago

Hmm, option C seems tempting, but if the desired result hasn't been achieved, we can't just keep monitoring. Gotta take some action!

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Pearly

10 months ago

D) creating a reward system based on team member growth.

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Mitzie

10 months ago

Hmm, option C seems tempting, but if the desired result hasn't been achieved, we can't just keep monitoring. Gotta take some action!

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Nieves

11 months ago

B) developing interventions to maintain team member satisfaction.

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Lynda

11 months ago

A) evaluating barriers impacting team productivity.

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Skye

12 months ago

I agree, option A is the best choice here. We need to understand what's hindering the team's progress before we can implement any interventions.

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Garry

10 months ago

Agreed, once we identify the barriers, we can work on overcoming them.

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Alison

10 months ago

Yes, that would give us a better understanding of what's holding us back.

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Oliva

11 months ago

I think we should definitely evaluate the barriers impacting team productivity.

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Evan

12 months ago

I think continuing to monitor is necessary to ensure we are on track.

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Ricarda

1 year ago

I believe developing interventions to maintain team member satisfaction is also important.

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Vernell

1 year ago

I agree with Dannette, identifying barriers is crucial for improvement.

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Dannette

1 year ago

I think we should evaluate barriers impacting team productivity.

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Kerry

1 year ago

The assessment clearly shows that the team is struggling with communication and decision-making. Evaluating the barriers impacting productivity is the logical first step to address this.

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