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NAHQ CPHQ Exam Questions
- Topic 1: Quality Leadership and Integration: This section of the exam measures the skills of healthcare quality managers and covers the principles of effective leadership in healthcare settings. It focuses on understanding how to integrate quality initiatives within organizational structures. Key skills include strategic planning and team collaboration, emphasizing fostering a culture of quality.
- Topic 2: Performance and Process Improvement: This section of the exam measures the skills of process improvement specialists and covers methodologies for enhancing healthcare services. It emphasizes identifying inefficiencies and implementing strategies for continuous improvement.
- Topic 3: Population Health and Care Transitions: This section of the exam measures the skills of healthcare quality managers and covers strategies for managing patient populations effectively.
- Topic 4: Health Data Analytics: This section of the exam measures the skills of healthcare professionals and covers the use of data to inform quality improvement efforts.
- Topic 5: Patient Safety: This section of the exam measures the skills of Healthcare Managers and covers essential practices for ensuring patient safety in healthcare environments. It focuses on identifying risks and implementing safety protocols.
Free NAHQ CPHQ Exam Actual Questions
Note: Premium Questions for CPHQ were last updated On Jun. 20, 2025 (see below)
The median is defined as the
The median is a measure of central tendency in statistics that represents the middle value of an ordered data set.
Data Set Ordering: To find the median, the data set must first be arranged in ascending or descending order.
Middle Value Identification: The median is the value that divides the data set into two equal parts, with 50% of the data points lying below it and 50% above it. If the number of observations is odd, the median is the middle number; if even, it is the average of the two middle numbers.
Robustness: Unlike the mean, the median is not affected by extreme values (outliers), making it a more robust measure of central tendency in skewed distributions.
NAHQ Study Guide on Statistical Methods in Quality Improvement.
Quality Management in Health Care, Chapter on Measures of Central Tendency.
A team has been working together for six months to improve a patient outcome, and the desired result has not been achieved. An assessment of team effectiveness was conducted and revealed the following:
The healthcare quality professional should recommend
The assessment reveals that while team member satisfaction and growth scores are high (96% and 95% respectively), team productivity is slightly lower at 90%. Since the desired patient outcome has not been achieved, it is important to identify and address any barriers that may be hindering the team's productivity. By evaluating these barriers, the team can better understand the factors impacting their ability to meet their goals, such as workflow inefficiencies, resource limitations, or external factors affecting performance.
The other options are less relevant in this context:
Developing interventions to maintain team member satisfaction (B) is unnecessary at this point, as satisfaction is already high.
Continuing to monitor as the team is performing within acceptable limits (C) does not address the fact that the desired outcomes have not been achieved.
Creating a reward system based on team member growth (D) is unrelated to the immediate issue of productivity and patient outcomes.
National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.
Team Effectiveness and Productivity Barriers, NAHQ Documentation.
A quality professional is creating a training session for clinical leaders about quality improvement. Which of the following should be incorporated into the training?
In a quality improvement training session, it is essential to give participants the opportunity to practice what was taught. This hands-on approach helps reinforce learning, allows participants to apply concepts in a real or simulated environment, and ensures that they are better prepared to implement quality improvement initiatives in their own work settings.
Limit discussion on case studies from external organizations (A): Case studies are valuable for illustrating concepts and should not be limited.
Introduce complex concepts first to allow time for understanding (C): It is generally better to start with basic concepts and gradually introduce more complex ideas.
Explain quality improvement roles for leaders at all levels (D): While important, this is a part of the training content but not the primary focus for effective learning compared to practice opportunities.
Reference
NAHQ Body of Knowledge: Education and Training in Quality Improvement
NAHQ CPHQ Exam Preparation Materials: Effective Training Methods
Who is responsible for aligning resources and ensuring accountability in an improvement project?
The sponsor is responsible for aligning resources and ensuring accountability in an improvement project. The sponsor typically holds a leadership position and has the authority to secure necessary resources, remove obstacles, and ensure that the project stays on track. The sponsor also holds the team accountable for achieving the project's goals and maintaining alignment with organizational priorities.
Team leader (A): The team leader manages day-to-day activities and drives the project forward but does not usually have the authority to align resources and enforce accountability at the organizational level.
Process owner (C): The process owner is responsible for the process being improved but may not have the broader organizational influence required to align resources.
Facilitator (D): The facilitator helps guide discussions and ensures effective team dynamics but does not typically handle resource alignment or accountability.
Reference
NAHQ Body of Knowledge: Roles in Quality Improvement Projects
NAHQ CPHQ Exam Preparation Materials: Responsibilities of Project Sponsors
Physician quality data reports for all credentialed physicians disseminated at regular Intervals, as generally mandated by accreditation standards, are called
Physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards, are referred to as ongoing professional practice evaluation (OPPE).
Therefore, the correct answer is D. ongoing professional practice evaluation (OPPE), as it best fits the description of physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards.
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