NAHQ CPHQ Exam Questions

The assessment reveals that while team member satisfaction and growth scores are high (96% and 95% respectively), team productivity is slightly lower at 90%. Since the desired patient outcome has not been achieved, it is important to identify and address any barriers that may be hindering the team's productivity. By evaluating these barriers, the team can better understand the factors impacting their ability to meet their goals, such as workflow inefficiencies, resource limitations, or external factors affecting performance.

The other options are less relevant in this context:

Developing interventions to maintain team member satisfaction (B) is unnecessary at this point, as satisfaction is already high.

Continuing to monitor as the team is performing within acceptable limits (C) does not address the fact that the desired outcomes have not been achieved.

Creating a reward system based on team member growth (D) is unrelated to the immediate issue of productivity and patient outcomes.

National Association for Healthcare Quality (NAHQ) - Certified Professional in Healthcare Quality (CPHQ) Study Materials.

Team Effectiveness and Productivity Barriers, NAHQ Documentation.

In a quality improvement training session, it is essential to give participants the opportunity to practice what was taught. This hands-on approach helps reinforce learning, allows participants to apply concepts in a real or simulated environment, and ensures that they are better prepared to implement quality improvement initiatives in their own work settings.

Limit discussion on case studies from external organizations (A): Case studies are valuable for illustrating concepts and should not be limited.

Introduce complex concepts first to allow time for understanding (C): It is generally better to start with basic concepts and gradually introduce more complex ideas.

Explain quality improvement roles for leaders at all levels (D): While important, this is a part of the training content but not the primary focus for effective learning compared to practice opportunities.

Reference

NAHQ Body of Knowledge: Education and Training in Quality Improvement

NAHQ CPHQ Exam Preparation Materials: Effective Training Methods

The sponsor is responsible for aligning resources and ensuring accountability in an improvement project. The sponsor typically holds a leadership position and has the authority to secure necessary resources, remove obstacles, and ensure that the project stays on track. The sponsor also holds the team accountable for achieving the project's goals and maintaining alignment with organizational priorities.

Team leader (A): The team leader manages day-to-day activities and drives the project forward but does not usually have the authority to align resources and enforce accountability at the organizational level.

Process owner (C): The process owner is responsible for the process being improved but may not have the broader organizational influence required to align resources.

Facilitator (D): The facilitator helps guide discussions and ensures effective team dynamics but does not typically handle resource alignment or accountability.

Reference

NAHQ Body of Knowledge: Roles in Quality Improvement Projects

NAHQ CPHQ Exam Preparation Materials: Responsibilities of Project Sponsors

Physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards, are referred to as ongoing professional practice evaluation (OPPE).

Ongoing Professional Practice Evaluation (OPPE):OPPE is a continuous evaluation of a provider's performance at a frequency greater than every 12 months1.It involves a peer review process, where practitioners are reviewed by other practitioners of the same discipline and have personal knowledge of the applicant2.The purpose of OPPE is to ensure that the hospital, through the activities of its medical staff, assesses a practitioner's clinical competence and professional behavior on an ongoing basis3.

Focused Professional Practice Evaluation (FPPE):FPPE is a process whereby the medical staff evaluates the privilege-specific competence of the practitioner that lacks documented evidence of competently performing the requested privilege(s) at the organization4.It is not a regular, ongoing process, but rather is implemented whenever a question arises regarding a practitioner's ability to provide safe, high-quality patient care5.

CMS Star Ratings:The CMS Star Ratings system is a consumer-oriented system developed by the Centers for Medicare & Medicaid Services (CMS) to help consumers compare the quality of health and drug plans67. It is not a regular report disseminated for all credentialed physicians.

Quality Spot Checks:Quality spot checks refer to a random inspection or review of a specific aspect or area within a company's operations8. They are often used to monitor quality control, identify fraud, or ensure adherence to regulations.However, they are not specifically related to physician quality data reports910.

Therefore, the correct answer is D. ongoing professional practice evaluation (OPPE), as it best fits the description of physician quality data reports for all credentialed physicians disseminated at regular intervals, as generally mandated by accreditation standards.

When a performance improvement council sets up a communication plan for spreading an innovative telehealth program throughout a healthcare system, the plan must include adopter audiences. Adopter audiences are the various groups within the healthcare system that will need to adopt the new program, including clinicians, administrators, and other staff members who will be directly involved in or affected by the implementation.

Importance of Adopter Audiences: Engaging adopter audiences is crucial because their buy-in, understanding, and participation are essential for the successful adoption and integration of the telehealth program. Communication should be tailored to address their concerns, provide training, and outline the benefits of the innovation.

Comparison to Other Options:

A . market competitors: Involving market competitors in the communication plan is not appropriate, as they are external entities and could have conflicting interests.

C . state legislators: While state legislators may play a role in regulatory or policy support, they are not the primary focus of a communication plan aimed at internal adoption within the healthcare system.

D . local media: Local media can be useful for public relations and informing the broader community, but they are not directly involved in the adoption and implementation of the program within the healthcare system.