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Microsoft SC-300 Exam - Topic 3 Question 119 Discussion

Your company has a Microsoft 365 tenant.The company has a call center that contains 300 users. In the call center, the users share desktop computersand might use a different computer every day. The call center computers are NOT configured for biometricidentification.The users are prohibited from having a mobile phone in the call center.You need to require multi-factor authentication (MFA) for the call center users when they access Microsoft 365services.What should you include in the solution?
D) FIDO2 tokens
A) a named network location
B) the Microsoft Authenticator app
C) Windows Hello for Business authentication

Microsoft SC-300 Exam - Topic 3 Question 119 Discussion

Actual exam question for Microsoft's SC-300 exam
Question #: 119
Topic #: 3
[All SC-300 Questions]

Your company has a Microsoft 365 tenant.

The company has a call center that contains 300 users. In the call center, the users share desktop computers

and might use a different computer every day. The call center computers are NOT configured for biometric

identification.

The users are prohibited from having a mobile phone in the call center.

You need to require multi-factor authentication (MFA) for the call center users when they access Microsoft 365

services.

What should you include in the solution?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://docs.microsoft.com/en-us/azure/active-directory/authentication/concept-authentication-passwordless


by Staci at Aug 13, 2025, 10:43 AM

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Chi
9 months ago
Wait, can we really enforce MFA without mobile phones?
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Sarah
9 months ago
Totally agree with FIDO2 tokens, they’re secure!
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Lanie
9 months ago
Microsoft Authenticator app won't work without phones, right?
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Iesha
10 months ago
I think FIDO2 tokens are a better fit here.
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Alberta
10 months ago
A named network location could work for MFA.
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Yesenia
10 months ago
I feel like we practiced a similar question, and I think a named network location might be the easiest to set up for these users.
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Verda
11 months ago
FIDO2 tokens could be a good choice since they can be used without a phone, but I’m not completely confident about their implementation.
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Yuette
11 months ago
I think the Microsoft Authenticator app might not work since they can't have mobile phones in the call center.
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Casie
11 months ago
I remember we discussed the importance of MFA in shared environments, but I'm not sure which option fits best here.
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Gerardo
11 months ago
This seems straightforward to me. The users can't use biometrics or mobile phones, so the best solution would be FIDO2 tokens. That way, they can authenticate without needing a phone or specialized hardware.
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Laquanda
11 months ago
Okay, I think I've got this. Since the users can't use mobile phones, the Microsoft Authenticator app is out. The named network location or FIDO2 tokens seem like the most viable options here. I'll have to think this through carefully.
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Janna
11 months ago
I'm a bit confused on this one. The question mentions the users share computers, so I'm not sure if the named network location would work. Maybe the Microsoft Authenticator app or FIDO2 tokens would be a better fit?
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Kati
12 months ago
Hmm, this is a tricky one. Since the call center users can't use mobile phones or biometrics, I'm thinking the named network location or FIDO2 tokens might be the best options.
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Detra
12 months ago
I think we should include the Microsoft Authenticator app in the solution.
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Bobbye
1 year ago
Option D with FIDO2 tokens? That's like using a sledgehammer to crack a nut. Way too expensive and complex for a call center.
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Larae
9 months ago
What about using the Microsoft Authenticator app instead?
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Chau
9 months ago
Exactly! A simpler solution is needed.
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Melissa
9 months ago
I agree, FIDO2 tokens seem overkill for this setup.
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Karol
10 months ago
That sounds more practical for daily use.
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Jose
1 year ago
I'm not sure about option C. Windows Hello for Business seems a bit overkill for a call center scenario where the users don't have dedicated devices.
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Lettie
1 year ago
I think option B is the way to go. The Microsoft Authenticator app is a simple and effective way to implement MFA without requiring any special hardware.
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Rory
12 months ago
I agree, option B is a great choice. The Microsoft Authenticator app is user-friendly.
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