Microsoft Exam PL-600 Topic 8 Question 38 Discussion

Actual exam question for Microsoft's PL-600 exam

Question #: 38
Topic #: 8

[All PL-600 Questions]

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

ADynamics 365 Customer Service default functionality

BMicrosoft AppSource

CMicrosoft Store

Show Suggested Answer

Suggested Answer: A, C

A: To enable Logic Apps, Power Automate, or Power Apps to communicate with the REST or SOAP API, use a custom connector, which is a wrapper around a REST API (Logic Apps also supports SOAP APIs).

C: Custom APIs are a powerful way to connect to any existing API, hosted anywhere, from PowerApps. You do not need a PowerApps Enterprise subscription to register or use a Custom API.

Custom APIs are RESTful endpoints that you can connect to and use from PowerApps. All you'll need is a Swagger definition file for your endpoint.

https://docs.microsoft.com/en-us/power-platform/guidance/architecture/real-world-examples/custom-connector-canvas

https://powerapps.microsoft.com/hr-hr/blog/register-and-use-custom-apis-in-powerapps/

by Lizette at Feb 27, 2023, 11:06 AM

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Torie

3 months ago

Dynamics 365 Customer Service - the name says it all! I bet it has some magical powers to make all our problems disappear. *waves wand* Abracadabra, no more workloads!

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Jarod

2 months ago

C) Microsoft Store

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Lou

2 months ago

B) Microsoft AppSource

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Tabetha

3 months ago

C) Microsoft Store

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Shalon

3 months ago

A) Dynamics 365 Customer Service default functionality

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Delila

3 months ago

B) Microsoft AppSource

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Viva

3 months ago

A) Dynamics 365 Customer Service default functionality

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Kristian

3 months ago

The Microsoft Store? Really? I don't think that's going to be very helpful for a business-focused issue like this. Dynamics 365 Customer Service is the way to go.

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Truman

4 months ago

Microsoft AppSource could have some great third-party apps that might be able to help, but I'm not sure if they'd fully address the specific requirements mentioned in the question.

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Shaquana

3 months ago

B) Microsoft AppSource

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Stephaine

3 months ago

A) Dynamics 365 Customer Service default functionality

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Carey

4 months ago

I prefer Microsoft AppSource because it offers a variety of solutions that can help resolve reported issues effectively.

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Elvera

4 months ago

I think the default functionality of Dynamics 365 Customer Service would be the best option to resolve agent workloads and reported issues. It seems like the most straightforward solution.

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