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Microsoft Exam PL-600 Topic 8 Question 38 Discussion

Actual exam question for Microsoft's PL-600 exam
Question #: 38
Topic #: 8
[All PL-600 Questions]

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

Show Suggested Answer Hide Answer
Suggested Answer: A, C

A: To enable Logic Apps, Power Automate, or Power Apps to communicate with the REST or SOAP API, use a custom connector, which is a wrapper around a REST API (Logic Apps also supports SOAP APIs).

C: Custom APIs are a powerful way to connect to any existing API, hosted anywhere, from PowerApps. You do not need a PowerApps Enterprise subscription to register or use a Custom API.

Custom APIs are RESTful endpoints that you can connect to and use from PowerApps. All you'll need is a Swagger definition file for your endpoint.


https://docs.microsoft.com/en-us/power-platform/guidance/architecture/real-world-examples/custom-connector-canvas

https://powerapps.microsoft.com/hr-hr/blog/register-and-use-custom-apis-in-powerapps/

Contribute your Thoughts:

Truman
3 days ago
Microsoft AppSource could have some great third-party apps that might be able to help, but I'm not sure if they'd fully address the specific requirements mentioned in the question.
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Carey
6 days ago
I prefer Microsoft AppSource because it offers a variety of solutions that can help resolve reported issues effectively.
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Elvera
9 days ago
I think the default functionality of Dynamics 365 Customer Service would be the best option to resolve agent workloads and reported issues. It seems like the most straightforward solution.
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Carey
10 days ago
I agree with Chi, Dynamics 365 Customer Service has the tools to handle agent workloads efficiently.
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Chi
13 days ago
I think we should recommend Dynamics 365 Customer Service default functionality.
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