Microsoft Exam PL-200 Topic 4 Question 94 Discussion

Actual exam question for Microsoft's PL-200 exam

Question #: 94
Topic #: 4

[All PL-200 Questions]

You create a Power Virtual Agents bot.

You observe that the bot is not able to recognize input from some users.

You need to configure the bot response for unrecognized input from users.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ATransfer to an agent.

BUse a fallback topic.

CDisplay a system-defined error message.

DConnect to a different channel.

Show Suggested Answer

Suggested Answer: B

by Dalene at Mar 24, 2025, 06:36 AM

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Haley

1 months ago

Honestly, I'm leaning towards B and C as well. They just make the most sense for handling unrecognized input. Although, I have to admit, I'm a little tempted to go with D just to see what happens. You know, for science.

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Hollis

13 days ago

User 1: I think B and C are the best options for handling unrecognized input.

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Gerald

1 months ago

Haha, 'Connect to a different channel'? What is this, a choose-your-own-adventure book? 'You type in a command, but the bot doesn't understand. Do you: A) Transfer to an agent, B) Use a fallback topic, C) Display an error, or D) Suddenly teleport to a different dimension?'

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Charlene

1 months ago

I agree, B and C are the way to go. Though I have to say, I'm a little surprised that 'Connect to a different channel' is even an option. I didn't know Power Virtual Agents could do that.

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Lanie

1 months ago

B and C seem like the obvious choices here. I mean, if the bot can't recognize the input, transferring to a human agent or displaying an error message are pretty standard solutions.

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Maryanne

2 months ago

I'm not sure about the answers. Maybe transferring to an agent could also be a good option to handle unrecognized input.

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Ruthann

2 months ago

I agree with Dorathy. Using a fallback topic can help guide the conversation back on track, and displaying a system-defined error message can inform the user about the issue.

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Dorathy

2 months ago

I think the correct answers are B) Use a fallback topic and C) Display a system-defined error message.

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